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“Terrible stay” 1 of 5 stars
Review of Island Resort

Island Resort
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Island Resort
1110 East Coast Parkway, Singapore 449880, Singapore   |  
Hotel amenities
Ranked #263 of 291 hotels in Singapore
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
“Terrible stay”
1 of 5 stars Reviewed July 13, 2008

Though we have paid $218 for 1 night and did not expect hotel standard (since we have selected a non-refurbished chalet unit), we were still disappointed with the following:-
1) The unit has 4 beds but we were only give 2 towels and 2 blankets. There were ants partying under the towels.
2) There were so many mosquitoes.
3) There were so many cockroaches.
4) One of us even saw a big fat rat in the toilet.
5) There were unpleasant smell of urine outside my unit.
6) There were stains on the bedsheets.
7) The complimentary breakfast for TWO only was pathetic with only hardboiled eggs, stir-fried instant noodles, tasteless ham, indian curry, indian bread, watermelon, 1 type of bread & cereal, and hot drinks.
8) The mini-mart is mostly closed.
9) The best-looking area is the lobby which was also lifeless, deserted, gloomy and dark.

Honestly, I was ashamed as a Singaporean to know that such place exists to receive overseas tourists.

The only consolation is that the beach is just right outside our unit. I rather pitch a tent then to spend $218 to stay in such a place ever again.

To management: there should be at least be some minimum standard of cleanliness though the place may be rundown or pending refurbishment/renovation.

  • Liked — Beach that is just right outside the unit.
  • Disliked — It's dirty!
  • Stayed June 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • German first
  • Any
English first
Pune
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 9, 2008

We arrived at the hotel on 6th of May 2008 at ard 10pm. There was no bellboy available and we were given rooms at the end of the resort,because of which we had to carry all our luggage till our rooms. We were a tour group of 25 people and all of us were dissatisfied with the welcome that we had. Also the breakfast used to get over before the time sloted and the service was not quick because of which we missed having our breakfast .
The rooms are fine but we missed all our fun because of the poor service.

  • Liked — The beach
  • Disliked — bad customer service
  • Stayed May 2008
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thailand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 25, 2008

The rooms were good, the view was great and the service was acceptable. I diden expect this kind of a view in singapore even though ive been traveling for years! In malaysia, yes but if i go for this kind of a resort the distance to the nearest city is in hours! in this case it was only 17 mins by taxi (yes i timed him..) The atmosphere was so perfect that i could not help myself but awe at the view as time went by!

I'd reccomend this place to all those who want 2 c a peaceful side to Singapore, but don expect the rooms to be the same type! (the quality is not bad, but normal hotels provide a more controlled environment...)

The area though needs some building up with more facilities...

i'll try to upload some pics of the area next time if i can find my camera! ;)

  • Liked — the view from my room before sleeping or doing work
  • Disliked — the lobby
  • Stayed May 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 7, 2008

Don't stay at this hotel unless you want to throw your money down the drain ,or experience the worst service in singapore just so you have a good story to tell your friends!
For $200 a night you can expect - A very rude reception as you arrive, they make you pay for the whole week upfront. , the whole check in took about an hour as they handwrite everything, while I was waiting I looked around the lobby and spotted shabby second hand sofa's, plastic garden chairs a broken pool table and about 500 old matresses stacked on top of each other!
Our room was dirty the bedsheets had holes in them the toilet didn't flush and leaked out the back, no tea or coffee.
Breakfast was a joke, the choice of hard boiled eggs, cold greasy noodles or hot dogs served on paper plates with plastic knives and forks.
outside our room about 50 old broken lamps and light fittings had been dumped. What is this place! I tried to complain to the manager but he looked like he was about to breakdown crying and I ended up feeling sorry for him....

  • Liked — on the beach
  • Disliked — everything else
  • Stayed November 2007, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 9, 2008

Even though the resort has been renovated and the furnitures are new, the room is very smelly. Advise anyone planning to stay there to bring air-freshner.
As a beach-side "resort", we would never expect that we have to bring our own towels because the hotel will only provide two towels for a room with 1 single + 1 double bed.
There is no blanket or quilt, which means either we leave the door or windows open (which do not have mosquitoes net), or we will be freezing if we use the air-con.
In addition, if you are planning to have any water activities or BBQ at night, make sure you bring a hair-dryer as no hair-dryer can be loaned.
There is basically no service at all and all BBQ things need to be rented from the self-service mini-mart.
The attitude of the manager was absolutely unhelpful when we requested for extra towel for our child who is sharing the room with us.

Stayed February 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort88, Director at Island Resort, responded to this review, February 19, 2008
Dear Sir/Madam

We noted contents of review & wish to state following replies for sake of clarity:
1. It is stated already-2 towels r provided than what is need for bringing towels. extra towels are available on request.
2.It is wrong that we dont provide blankets-they are being put in cupboard.probably guest might not have seen them. if they found it missing, they could have obtained from frontdesk. further if aircon is too cool(as we hv put brand new aircons in rooms for better cooling), there is also a swinging wall fan also in each villa.
3.It is true hairdryer r not provided in rooms & we r looking into this.
4.It is clearly stated on webstie /rates that BBQ items has to purchased from self service mini mart so it shall not be considered a complaint.
5.Manager has been relieved from job & new Manager is being appointed.

Again we will like to thanks for review,which will help us in improving our services/mistakes if any.

Thanks & Regards
HD Gupta +65-6448 4747
Director , Island Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 25, 2008

We had a very disapointing stay at the Island Resort in January 2008.

We paid $208.00 a night for the following:

Our room had recently been refurbished, but looked like no one had taken the room back from the the builders when completed - with tape and markings on the doors, cords that did not fit to or in sockets (kettle and TV); No shower door & 1 coat Hanger. A kettle and cups but no tea or coffee.

Hence the TV did not work until I got an adapter from reception and the only way to boil the kettle was to place it on the floor.

To get to the room we had to walk through a building site. We had to fetch our complimentary water from the mini mart, which on one day closed at 5pm so I could not get the water I had paid for; until after a argument with reception.

Our room had not been serviced on the second day of our stay. We asked for it to be serviced. It still had not been done at 7pm. When I asked again we were informed there was no staff to left.
I had to go and find staff on our third day to clean it.

The room did however have a nice view towards the beach and ships beyond. The bed was comfortable and the room was clean.

Breakfast was served on a makeshift buffet and looked unpalatable. There was no coffee. Tea was served in styrofoam cups. We decided to take a cup of Styrofoam tea and head into town for something we could eat.

I know Singapore is rediculously expensive now, but this hotel was worth $80 a night, not the $208 we paid.

  • Liked — Wifi was good
  • Disliked — No phone in the room
  • Stayed January 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort88, Director at Island Resort, responded to this review, February 19, 2008
Dear Sir/Madam

Many thanks for review but we will like to clarify following

As it is evident n stated clearly on all marketing collateral , our website, checkin counter & notice board that we are undergoing renovation as we have taken this property from Govt recently and it was in very run down condition. so it is declared in advance to guests.

Probably some supervisor didnt inspect the room properly & happen to be it was your room. Anyway we are checking all rooms throughly and if there is any such left marking etc will be corrected very soon.

Regd Socket-is it compulsory to have 3 flat pin socket as per law but some devices may have 2 round pin socket-as u mentioned-adapter is only solution for such cases.

Room Service-Due to security,it is done only if guest hand over keys to reception after keeping their valuables in electronic safe. Else we have complaints from customer-why we enter their rooms without permission disturbing their privacy.
It is also clearly stated in terms & conditions & room service is on alternate days usually but can be provided on demand.Our housekeeping staff works 9am-9pm so not having staff at 7pm needed to be verified n we need more details of you & your room number to check records,if u wish so.

Breakfast: Being under renovation our F&B only started operation from 7th Feb 2008 at a nice beachfront location under name of desire cafe. Previously breakfast was provided by outside cateror & tea /coffee both were being served. It is true he uses paper cups & plates as he was not having washing arrangment in such situation.
but now there is proper cutlery in cafe.Plz Take note majority of resorts dont provide breakfast in singapore.

No Phone: It is stated clearly too on website- that there are no phones in rooms & no room service. However now intercom phones r deployed in Peace Zone rooms & tourists are allocated rooms in this section. Party Zone rooms donot have phones still. As far as rates are concerned, due to cost & mkt situation prices has steeply gone up all across.

Many thanks for positive feedback about Cleanliness of room & nice view & good wifi.

We sincrely regret any inconvenience caused to you by our staff/service & we thanks u for ur inputs which will help us in improving us further

Thanks & Regards

HD Gupta
Director Island Resort Singapore
65-64484747
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Island Resort

Address: 1110 East Coast Parkway, Singapore 449880, Singapore
Location: Singapore > Singapore
Hotel Style:
#5 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Also Known As:
Island Resort Singapore
Island Hotel Singapore

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