I called to make a reservation a few days before my actual dinner as I intend to surprise my wife by bringing her here for a romantic dinner during our 6th wedding anniversary. We held our wedding reception here at the grand ballroom 6 years ago and I was sure that my wife would love to come back for a dinner.
They had renovated the swimming pool area since (the dolce vita is located beside the pool) and the ambience looked promising when we first arrived. We were warmly welcomed by Vanessa and was brought to our table immediately. She went on to say that she's expecting us and looked very excited. We were surprised to see that they had decorated out table with rose petals; a great personal touch indeed.
We were seated right beside the pool and had a wonderful view overlooking the reservoir and marina bay sands.
While we were ordering, Vanessa made a couple of recommendations and of course, we heeded her advise and we never regretted. Service throughout the dinner was outstanding, not only Vanessa but the other servers as well. I noticed that every plates and bowls served were hot (as the servers were using a napkin to serve them unto our table). By doing this, they ensure that every dishes served were hot since all the food are served on warm plates. I noticed that Vanessa will always asked us if we were ready to be served our next dish and we would wait for another 10-15 minutes. I believed that the chefs only cook our dishes only when we were ready! The servers were really attentive to our needs and introduced every dishes that were served unto our tables. We truly appreciate that as we would really be interested to know what's on and in the dish as these days with fine dining, it can get pretty difficult for us to know what we are eating just by looking at it.
At the end of the dinner, after about 3 hours, we ordered coffee and requested to be switched to the lounge area and our request was immediately entertained by Vanessa who was always so helpful during the entire dinner.
We left the place very very satisfied and impressed with their service standards and food! And yes, there were some very personal touches by the restaurant at the end of the dinner. They gave us a complimentary cake and the receipt was place inside an envelope with personal handwriting on the outside of the envelope! After so many experiences of fine dining both here in Singapore and overseas, honestly this was the first time we ever received our receipts in an envelope with personal handwriting on it. Vanessa even recommended me to use credit cards by certain banks to enjoy a 15% discount on the bill! Great job Vanessa and we left the place feeling so pampered.
I would recommend this restaurant to anyone anytime. Be it the food or the service, it's seriously top-notch.
Keep up the good work Vanessa and dolce vita. And yes, in the middle of of dinner, the restaurant manager did walk up to our table to check if everything was fine; another great service gesture!
Thank you Vanessa for making our special day more special and exclusive and thank you mandarin oriental for the great service and food!
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