The location was good - 10 min walk from the MRT. They have a pillow menu which was nice. The food was good. The room was spacious and clean. Staff were very nice. However, I am disappointed with my stay given that it's a six star hotel, my expectations for the amenities in the room at St. Regis were not met.
There were a couple of things in my room that were out of order and poorly maintained.
First, the speakers in the bathroom and the bed reading light were out of order. I asked the butler to send someone to fix it while I'm out for dinner. However, it never happened. This was the biggest disappointment for my stay.
Second, (these were probably of a lesser concern), the sofa in my room was worn out. The pool was tiny and you could see stains on the divider next to the pool.
Just because it was St. Regis, my expectation was a little higher than normal. However, I think it was very reasonable that I'd expect the hotel to check that the amenties were in working order before they checked us in. They should also follow up with my request on maintenance. I only stayed there for 2 nights so I didn't bother to ask the hotel to move me to another room.
There is a wide selection of nice hotels in singapore, and I am not sure if I'll go back to St. Regis again given that with the same price, I could have stayed at hotels of the same class with similar price, probably with well maintained facilities and the same quality of service. It'd be better if they could run less systematic and add more personal touches to make it a pleasant stay, but just doing the basics is properly what they should focus on first.
- Official Description (provided by the hotel):
- Situated at the heart of the city’s premier shopping district, with the world-class shopping of Orchard Road at your doorstep and the grandeurs of a 5-star hotel within, The St. Regis Singapore is the ideal residence for the discerning luxury traveller. The St. Regis experience begins when you arrive at Changi Airport. A luxurious St. Regis Bentley and chauffeur can be arranged for your journey to the address where timeless elegance resides.From its location at the most coveted address to the legendary St. Regis Butler Service, this is world-class hospitality at its finest. ... more less
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- Also Known As:
- The St. Regis Singapore Hotel Singapore
- St Regis Singapore