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“Beautiful hotel well worth the expense” 5 of 5 stars
Review of The St. Regis Singapore

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The St. Regis Singapore
5.0 of 5 Hotel   |   29 Tanglin Road, Singapore 247911, Singapore   |  
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Ranked #31 of 293 Hotels in Singapore
Melbourne, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Beautiful hotel well worth the expense”
5 of 5 stars Reviewed November 25, 2013 via mobile

Recently returned from a five day stay at this beautiful hotel. Stayed with a friend and we loved it. Paid a bit extra to get the double room and it was worth it. The room was large with two double beds and plenty of storage for two travellers whom were determined to do a lot of sightseeing and shopping! The bathrooms are beautifully appointed. What was particularly pleasing was that the photos on the hotel's website were exactly what you got - there is no dressing up of the photos here the hotel is as beautiful as it looks across its marketing photos. I particularly loved the complementary use of the wet/ spa areas with its hydrotherapy plunge pool - fantastic option alongside the use of the pool. The much published butler service is great but we didn't take full advantage of all its offerings. The hotel is in a fantastic location, just off the main strip of shopping however if you want to go anywhere they have no trouble in securing you a taxi in seconds. Each member of staff we encountered provided exceptional service, we didn't want to come home... Any suggestions for improvement? The breakfast buffet was nice but tried it twice and twice the eggs and bacon were cold. Also, the in room dining menu post 12am dosent have a lot of light options so I would revisit this. Other than that, no complaints I'm defiantly coming back to this hotel and my friend felt the same. Thank you for making our five days there fantastic !

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, November 28, 2013
Dear Charlootz,

Thank you for your kind words, and for taking the time to share your St. Regis experience with your fellow travellers. We have noted your invaluable feedback, and I have personally shared them with the relevant team.

We look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,229 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Switzerland
Top Contributor
156 reviews 156 reviews
47 hotel reviews
Reviews in 50 cities Reviews in 50 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed November 23, 2013

Stayed there for a weekend, booked via booking.com at very reasonable prices. Was really positively surprised. Big rooms, latest technology (DVD, Surround system etc), nice interior design, very clean and well looked after. Excellent bar with a great piano player. In short, a very pleasant experience.
The only thing which could be improved is the WiFi connection. Difficult and cumbersome to log in. This was even confirmed by staff

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, November 24, 2013
Dear Sharkdive1,

Thank you for taking the time to share your St. Regis experience with your fellow travellers. Thank you also for your kind words. Your generous praise of your stay with us is much appreciated.

We have noted your invaluable comment on our wifi connection, and I have personally shared it with the relevant department. Rest assure that we are already looking into improving this experience.

We look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 18, 2013

This hotel is extraordinary. Our room was fantastic, the views are simply breath stopping. The staff is overly courteous. The amenities are luxurious, to put it mildly. The food selection is vast and accommodates even the most picky palates. One could live in the spa all day, worth every penny. I hope to return soon.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, November 20, 2013
Dear liz d,

Thank you for your kind words, and also for taking the time to share your St. Regis experience with your fellow travellers. We appreciate it very much.

We hope to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 16, 2013

After 20 or so years of not travelling to Singapore, the St. Regis made the return a delight: from the daily buffet breakfast with its selection of cereals, fresh fruit, Chinese, Indian, Western fare, and steak and eggs on a separate a la carte menu. I read the reviews about slow check-in, and am of the view you really have to be not in a hurry when you come here, but enjoy the pace of being on a real holiday. The hosts that do the check-in are personable and prescient.

The rooms were sizeable, luxurious, and came with outstanding views of Singapore's greenery and highrises. I particularly loved the power showers, even if the water pressure meant a flooded bathroom floor; solution: move shower head away from door. The numerous switches are a tad confusing but we rose to the challenge. Two of us decided that if we returned to Singapore, this would be the hotel of choice — as the joy of St Regis' shower bears repeating.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, November 18, 2013
Dear berhala236,

We are extremely delighted to note that your St. Regis experience with us was truly beyond your expectation. Thank you for taking the time to share it with your fellow travellers.

We certainly hope you will be making your next trip back to Singapore soon and not wait for another long interval. We look forward to welcoming you back again.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 13, 2013

The rooms and service at St Regis are what set it apart from most business hotel. The room I had was not as big as some I have been to, but it is very luxuriously appointed. I can see the attention that was being put into the details of everything in the room. Service at the reception and room service was superb too. Located at Tanglin, it is not as centrally located as other hotels, but it is still very accessible.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, November 18, 2013
Dear rangga_m,

Thank you for your kind words of your St. Regis experience with us. Thank you also for taking the time to share it with your fellow travellers.

We are definitely looking forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 13, 2013

My Husband and i stayed at the St Regis for a 5 day trip in Singapore while visiting friends. Our first impressions were wonderful, great welcome, easy check-in, shown to our room early (we arrived at 10am). We had a penthouse suite and it was just beautiful. Lovely big bathroom with Bath (and TV). 2 double wardrobes. Desk and seating area with a great view out of a huge window. Best of all was the bed!! One of the MOST comfortable I have ever slept in away from home!!
The whole feeling of this hotel is one of opulence. The pool area is great (and never busy), the decor is just beautiful, especially the Brasserie and Astor bar. The Spa is the best part......on both Ladies and Gents sides is a hydrotherapy pool, outdoor whirlpool and reflexology stones pool. A sauna, steam room, ice bath and warm marble stone lounges. It is available for guest to use all day and was never busy when I went. We did not use the spa for treatments but it said to be the best is Singapore!! If the other facilities are anything to go by, I can see why!!
The only disappointing part to our stay was some (not all) of the service!! We had a couple of occasions of misunderstanding in charges to our room, and a general disinterest to resolve them. The worst part was for 3 mornings being turned away for the beautiful Brasserie for breakfast after being told the next available seat was at the restaurant on Level 2. Obligingly we went to the suggested restaurant, which was great, but has none of the glamour or service of the Brasserie. On the 4th day, after being told again to go to Level 2, we asked (maybe demanded) if we could wait for a table at the brasserie anyway. After a bit of a 'discussion' we were shown through to the Brasserie only to find it was half empty!! Needless to say I was astounded, and consequently raised this with the Manager. I was told they try to regulate the amount of people in the brasserie!! Not good enough!! When you pay a premium to stay here, it's only natural you would want to eat in the premium restaurant!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, November 13, 2013
Dear Katrina R,

Thank you for taking the time to share your St. Regis experience with us, and we sincerely apologise that your breakfast experience was not to your exacting expectation.

Rest assure that the necessary amends will be in place to ensure that your next experience with us will be truly beyond your expectation.

We look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 8, 2013

The St. Regis hotel is in my view THE hotel to stay at when you are in Singapore and one of the best city hotels in Asia.

Location: The hotel is located about a block from Orchard Road where some of Singapore's best shopping is located. Transportation in Singapore is very efficient so the time to travel anywhere from the hotel is not long. Grade = A

Check-In/out: I found the check-in process to be very well organized and efficient. On both of my stays last month I was checked-in by Mr. Torres who's attention to detail and genuine kindness were superb. Check-out was also efficient and done quickly on both occasions. Grade = A+


Food + Beverage: Food and beverage is extremely solid. The Sunday brunch is truly fantastic. Grade: A

Rooms: The rooms are all spacious. The attention to detail and the quality of materials in the rooms are extremely high. The bathrooms in the room were very nice. I found the beds to be some of the best I have slept in during my travels. Grade: A

Staff: The staff at the hotel is what really makes this hotel standout. The staff at the St. Regis really blew me away. Mr Torres was superb. Additionally, the concierge, Hayato Gunjima, was about to get me a much needed hair appointment at the last minute at a great salon in town when I realized I needed to fly back to the US to attend a wedding. The butler and the pool staff were also top notch. Grade: A+++

Would I stay in the hotel again? I won't stay anywhere else in Singapore.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, November 13, 2013
Dear ADAMLG,

Thank you for your wonderful praise of your St. Regis experience with us. We are delighted you had an exceptional stay and thank you also for taking the time to share it with your fellow travellers.

I have personally shared your kind words with our colleagues and all of us here at The St. Regis Singapore look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Singapore

Address: 29 Tanglin Road, Singapore 247911, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Singapore
#17 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#28 Family Hotel in Singapore
#29 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Singapore 5*
Number of rooms: 299
Official Description (provided by the hotel):
Situated at the heart of the city’s premier shopping district, with the world-class shopping of Orchard Road at your doorstep and the grandeurs of a 5-star hotel within, The St. Regis Singapore is the ideal residence for the discerning luxury traveller. The St. Regis experience begins when you arrive at Changi Airport. A luxurious St. Regis Bentley and chauffeur can be arranged for your journey to the address where timeless elegance resides.From its location at the most coveted address to the legendary St. Regis Butler Service, this is world-class hospitality at its finest. ... more   less 
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Also Known As:
The St. Regis Singapore Hotel Singapore
St Regis Singapore

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