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“The Best” 5 of 5 stars
Review of The St. Regis Singapore

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The St. Regis Singapore
5.0 of 5 Hotel   |   29 Tanglin Road, Singapore 247911, Singapore   |  
Hotel website
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Hotel amenities
Special Offer
Free Nights
Ranked #29 of 292 hotels in Singapore
Phuket, Thailand
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
“The Best”
5 of 5 stars Reviewed September 11, 2013

The St.regis is my favorite Chain of hotel especially  The St.Regis Singapore , they  have a wonderful  staff very friendly and helpful , the Caroline Astor suite is more than marvelous  and with  a nice view, spa and pool just come and try it , evening cocktail at Astor Bar such a wonderful,
The hotel    In a very good location  just a mint  walk to Orchard Rd.  
For my self, I had stayed many time at St.regis Singapore ,
And for sure my next trip to Singapore I will stay in the best hotel The St.Regis Singapore

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, September 16, 2013
Dear Anwar_kuwait,

Thank you for your wonderful praise of your St. Regis experience with us. We are delighted that you have enjoyed your stay with us, and we look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 10, 2013

I stayed here for 7 nights with my husband and three boys (ages 7, 4 and 1). We stayed here on the recommendation from our travel agent and it did not disappoint. The hotel itself is just beautiful. The bell boys promptly greeted us and helped us with our bags. Check in was pleasant and very quick. When we checked into our room not long after our butler came and introduced himself and offered to press 6 garments free of charge. We didn't use the butler service all that much however when we did the service was great. Breakfast was amazing and the staff were all wonderful with our boys. They even got to know what my boys wanted for breakfast after a few days of being there. The room was very clean and spacious - we had booked a grand deluxe with two queen beds plus a crib for our baby. Whenever we left and returned to the hotel we were always greeted by the bellboy. The location for us was just perfect. It is out of the hustle and bustle of Orchard Rd but yet close enough to walk to each day with children. Cannot think of anything to fault this hotel - it was fantastic and would definitely stay here again if I were to return to Singapore.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, September 11, 2013
Dear beta1975,

Thank you for your kind words of your St. Regis experience. We are glad we were able to provide an experience truly beyond your expectation for your family.

We hope to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 10, 2013

My favorite hotel, wonderful rooms friendly doorman and well improve service from the front desk team, but what catches my attention was the poor service from breakfast which everyone seems so busy what happen to Brasserie I use to come here but not with this kind of service , ill say it must be the manager who's running this I won't be surprised, to be honest if this continues its a downturn , but still the best hotel for me, I will be back again and still choose this hotel just do something about it coffee service take 20 min to be served just an example-
Looking forward to my next visit.
Mr. Lee

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, September 11, 2013
Dear Leefashion,

Thank you for your wonderful praise of your St. Regis experience with us. We do have to apologise that some aspects of your stay with us were not to your exacting expectation.

I have personally noted your invaluable feedback, and I have also shared them with the relevant departments, particularly the team at Brasserie Les Saveurs. We want you to know that the necessary amends will be in place.

We hope to see you here at the address where timeless elegance resides again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2013

We had a very pleasant staycation at the St Regis Singapore for a relax long week end earlier this year and am definitively recommend it without hesitation

Arrived late (1 am) . Checking was quick and front desk promptly accompany us to our suite.
Shortly after our installation in the room, our dedicated butler came, introduced himself and proceeded to the room facilities explanation and brought us hot chocolate. That was a nice touch!
The room :
The suite itself is massive ( in a corner) with a gorgeous bathroom. The toiletries amenities are perfect, having all what you can need in a bathroom, including salt bath, mouthwash etc...which we cannot find in the other similar rank hotels
The lounge/living room is huge, luminous, with it own home cinema with free a la carte movies.
Decoration tastily displayed all around, reminiscence of old splendours combined with the modern amenities.
Mini bar is free, i/c soft drinks, snack, noodles.
The service :
Service is fantastic. Having 24/7 butler service means that you can order anything at anytime, all of these delivered with a smile.
Staff are very knowledgeable, got a few great recommendations on visits, and nothing is too trouble. Hats down.
The location :
The location is the most convenient for us, at the end of Orchard road. It is far enough from the bustle of Shoppings areas, however, you can easily walk there if you wish too
Breakfast :
One a lower note, breakfast buffet was ok, not outstanding. The choice is large : from western to Chinese / Singaporean / Japanese dishes ...I would prefer buffet for regular items and a la carte for some special treats : egg Benedict, bento Box, similar to the Raffles Breakfast... but it is only personal preference.

All in all, St Regis Hotel is our favourite and number one choice in Singapore.

Room Tip: ST Regis corner Suite
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, September 11, 2013
Dear Lily_HK2013,

Thank you for your kind words and wonderful praise of your St. Regis experience with us. We would also like to thank you for taking the time to share them with your fellow travellers.

We appreciate all that you said, and we have also noted your invaluable feedback of our breakfast service. We will ensure that necessary amends will be in place.

We look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 7, 2013

I had the opportunity to attend a conference at the St. Regis hotel last month. I had read great reviews of the hotel and was very excited. But the expereince was a total disappointment. Although the hotel claims to be 7 star boutique hotel but has a very small entrance & facade much like a small 3 star inn. The reception is very small as well. The conference facility was good but again the food was just okay nothing grand about it. The Wifi was not working across all the places in the hotel.

Likewise I was not impressed at all. Some of the other 5 star properties are much better than this hotel. Given a choice I might not recommend this hotel for a conference / event.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, September 9, 2013
Dear Tarun1971,

We do apologise that your St. Regis experience with us was not to your exacting expectation. We would like to thank you for sharing your invaluable feedback with us, and I want to assure you that I have personally shared your comments with the relevant departments.

Rest assure that the necessary amends will be in place. We look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 6, 2013

Just spent 5 nights at the St.Regis. I was only there from 11pm to 8am ....but the service was fantastic, the breakfast buffet was outstanding (thank you Kartie and Prasad). Jenny Kang, who runs sales, was in the loop on my arrival and since this was the first time I was staying at the St.Regis, they paid extra attention to every details. When my room key did not work, there was a
box of chocolates with a note the next day...apologizing for the inconvenience.

These guys take customer service to new levels. I will defiintely be there again.

The pool is very nice, and the gym is adequate. The next time around I will ask for a firmer bed, but I'm sure they can sort that out.

2 thumbs up for the staff at St.Regis. Keep it up.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, September 9, 2013
Dear Jayashankar J,

Thank you for your wonderful praise of your St. Regis experience with us. We are glad that it was truly beyond your expectation.

We hope to see you again here at the address where timeless elegance resides soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2013 via mobile

Overall the St. Regis is amazing! It is very clean but some of the cutlery was a bit dirty. The location was in the city and it had a view of the city which was not that pretty. But it is very quiet and relaxing. The rooms were so cool! They were cheaper than one of those tiny hotel rooms. They were perfect and were very... "Unique". The service was excellent! Quick and super friendly staff!! The value was quite expensive but totally worth it!! The rooms were luxurious and ya!! Totally recommend it.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review, September 9, 2013
Dear TravellingBooBa,

Thank you for taking the time to share your St. Regis experience with your fellow travellers. We would like to thank you also for your kind words. We have noted your invaluable feedback, and I have personally shared them with the relevant departments.

Rest assure that the necessary amends will be in place, and we look forward to welcome you back again soon.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Singapore

Address: 29 Tanglin Road, Singapore 247911, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Singapore
#15 Spa Hotel in Singapore
#20 Romantic Hotel in Singapore
#27 Luxury Hotel in Singapore
#29 Top resorts Hotel in Singapore
#29 On the Beach Hotel in Singapore
#30 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Singapore 5*
Official Description (provided by the hotel):
Situated at the heart of the city’s premier shopping district, with the world-class shopping of Orchard Road at your doorstep and the grandeurs of a 5-star hotel within, The St. Regis Singapore is the ideal residence for the discerning luxury traveller. The St. Regis experience begins when you arrive at Changi Airport. A luxurious St. Regis Bentley and chauffeur can be arranged for your journey to the address where timeless elegance resides.From its location at the most coveted address to the legendary St. Regis Butler Service, this is world-class hospitality at its finest. ... more   less 
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Also Known As:
The St. Regis Singapore Hotel Singapore
St Regis Singapore

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