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The St. Regis Singapore: Traveler Reviews

5.0 of 5
29 Tanglin Road, Singapore 247911, Singapore (Orchard Road)
Hotel amenities
The St. Regis Singapore
Ranked #21 of 276 hotels in Singapore
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844 reviews from our community

Traveler rating
    536
    169
    70
    48
    21
See reviews for
Families
124
 
Couples
294
 
Solo
93
 
Business
227
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
“Great luxury and excellent services!”
5 of 5 stars Reviewed January 31, 2013

Decided to book this hotel room after viewing to it's photo and it's not disappointing!
The room is as great as it show and the services is great!
Although it's not a high floor hotel but the view is wide and unblock!
The bed is comfortable, the toilet bath is a great luxury experience!
The room is spacious!
Only it's little bit pricey~ if you not compare the prices, it's one of the top luxury and great services hotel!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask lkpoli about The St. Regis Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review
February 13, 2013
Dear lkpoli,

Thank you for choosing The St. Regis Singapore, and I am glad that your St. Regis experience was beyond your expectations.

I would also like to thank you for taking the time to share your experience with fellow guests here on TripAdvisor.

Here at The St. Regis Singapore, we look forward to welcome you back.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
81 reviews 81 reviews
50 hotel reviews
Reviews in 35 cities Reviews in 35 cities
155 helpful votes 155 helpful votes
“Not nearly as good as expected”
4 of 5 stars Reviewed January 29, 2013

I would have given a 3.5 but as not possible was generous with a 4.

The good

Great location for Orchid Road shopping.
The common areas are very nice with great artwork.

The not so good

Our rooms were in obvious need of repair. I noted this comment when reading other reviews and did not believe it but in one room our toilet door did not shut and the door handle for the main door was almost falling off. In the other room the tables and couches were all badly marked.

The staff on the whole seem a little confused or disinterested. When we arrived we were not explained the benefits or add ons available with our stay. We are SPG Gold which usually means a free drink ( nothing mentioned but was on a card they gave us). There was no in room amenity and when I asked what is was we were sent a small bottle of orange juice. No fruit, flowers etc in the room. These all may seem like little things but they add up to the experience you expect in a 5 star hotel.

We booked through AMEX FHR and there was no offer of upgrade or late check out. To be fair when we asked for late check out they gave us one room till 6pm.

The breakfast was good but not great, Sunday brunch was nice.

There was nothing really bad about this hotel but nothing that made it great and in a City of great hotels I see no need to return to St Regis. If I wanted to be in this area again I would head back to the Four Seasons - perhaps not as plush but an overall much better experience.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
See 6 more reviews by AussieAnge for Singapore
Ask AussieAnge about The St. Regis Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review
February 13, 2013
Dear AussieAnge,

I would like to thank you for sharing your invaluable feedback with us, and I would also like to apologise that your St. Regis experience did not live up to your exacting standards.

I have shared all which you mentioned in your review with the relevant departments, and rest assure that all necessary measures have been taken to ensure that your next St. Regis experience with us will be beyond your expectations.

We look forward to welcome you back, and we promise you that your next visit to The St. Regis Singapore will be a truly memorable one.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Classic beautiful rooms”
5 of 5 stars Reviewed January 28, 2013

We stayed at St Regis for 4 days recently and enjoyed our time there. The hotel itself is quite classically styled, very well appointed rooms which are very luxurious. Our floor had its own butler which is a nice touch. Reasonable position close to orchid rd and stuff which were very eager to help. Would gladly stay again on our next visit to Singapore.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask LRGFF about The St. Regis Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review
January 30, 2013
Dear LRGFF,

Thank you for selecting The St. Regis Singapore for your Singapore experience. We are glad that you enjoyed your stay with us, and we look forward to have you back with us to in the near future.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Best service we've ever had”
5 of 5 stars Reviewed January 27, 2013

We had a suite upgrade for our 3 nights in Singapore. Can't think of a single thing that could have been improved upon. Check-in, check-out, butler service was exceptional. The room was luxurious, functional and beautiful down to the heated wall in the bathroom and shower.

The spa was magnificent-very beautiful and good treatments

Breakfast was good with a wide selection of food.

We were lucky to arrive in hairy crab season and had an excellent crab meal at the chinese restaurant.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask WazzaM60 about The St. Regis Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review
January 30, 2013
Dear WazzaM60,

We are extremely delighted that you enjoyed your stay with us at The St. Regis Singapore, and thank you for sharing your glowing review. We look forward to welcome you back to experience our bespoke hospitality the next time you visit The St. Regis Singapore.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“One of the best.....”
5 of 5 stars Reviewed January 26, 2013

By Far one of the best hotels ive had a stay in. Up to the mark and what is expected from the St Regis Brand. Early check in, but the staff was more than accomodating, and got me a room. WIth more than 500sqft of space, plenty of light, and a room that exemplifies luxury and functionality, my one night stay was perfect. The Butler service was super prompt with my clothes pressing and the entire staff was very caring.
Checkout was seamless, and everyone made sure to ask how my stay was and checked to see if there were any shortfalls and if I would choose their hotel for my next visit.
Best bit : Due to a streched morning meeting, I was getting late for lunch as was in a hurry to check out, I forgot to take out my personal belongings from the safe. I returned at 3pm after realising my mistake only to find out that my possessions had been found, recorded and logged by secuirty, and within minutes of showing my identification, they were all returned to me by the head of security himself who personally came down for the handover, needless to say without anything missing.....Impressive ? YES !!

Room Tip: Theyre all good !
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Iceman86 about The St. Regis Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSRSManagement, Director of Rooms at The St. Regis Singapore, responded to this review
January 30, 2013
Dear Iceman86,

Thank you for bestowing us with your gleaming review, and we are always happy to know that you have brought back fond memories from our St. Regis experience. We look forward to welcome you back to The St. Regis Singapore in the near future.

Yours sincerely
Herman Foo
Director of Rooms
The St. Regis Singapore
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The St. Regis Singapore

Also Known As:
The St. Regis Singapore Hotel Singapore
The St. Regis Singapore Hotel
St Regis Singapore
The St. Regis Singapore
Address: 29 Tanglin Road, Singapore 247911, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Singapore
#14 Business Hotels in Singapore
#20 Luxury Hotels in Singapore
#34 Family Hotels in Singapore
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Superbly located in the heart of prestigious downtown, the St. Regis is Singapore's most eminent address, where unsurpassed luxury resides. A gleaming landmark of exquisite ambiance, the hotel houses one of Asia's finest private art collections. Experience our legendary service as St. Regis Butlers delight in meeting your individual needs around the clock. Enjoy flawless service by our impeccable staff when wining at Decanter, dining at YanTing or relaxing at the Remède Spa. ... more   less 
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