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“Great Location and Convinience especially for long stay or stay with family” 4 of 5 stars
Review of Orchard Parksuites by Far East Hospitality

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Orchard Parksuites by Far East Hospitality
4.0 of 5 Condominium   |   11 Orchard Turn, Singapore 238800, Singapore (Orchard Road)   |  
Hotel amenities
Ranked #20 of 189 Specialty Lodging in Singapore
Certificate of Excellence 2014
Bandar Seri Begawan, Brunei Darussalam
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great Location and Convinience especially for long stay or stay with family”
4 of 5 stars Reviewed February 25, 2013 via mobile

Stayed here for a fortnight, with our kids. Great rooms (2 bedrooms apartment). Newly renovated rooms. Great location and facilities are excellent, well maintained. And good breakfast spread (you can even make sandwiches and 'takeaway' with you ~ all done with the staff's blessings :-)
Would definitely return!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineChen, Manager at Orchard Parksuites by Far East Hospitality, responded to this review, February 26, 2013
Dear han111

We are delighted to hear that you enjoyed your stay with us. We noted your compliments on our renovated apartments, location, facilities, breakfast and most important of all, our staff. Once again, thank you for making Orchard Parksuites your preferred mode of accomodation and we look forward to welcome you again soon.

Warmest regards,
Jasmine Chen
Residence Manager
Orchard Parksuites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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221 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
The Hague, The Netherlands
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 50 cities Reviews in 50 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 19, 2013

We stayed in a one bedroom suite. Seeing the reviews from previous guests, I think that the suites in the main building (with the 2 or more bedrooms) are kept up to date more than the suite we were in, We were in the attached block and it looked like not much attention was paid to this part of the building. The lift we needed to use to get to our apartment looked like it was going to break down any second, a window in the room needed tape to keep it in place, a faucet was leaking, the locks on the bathroom doors did not work, etc. However this said, the room was okay-ish. The bed was big enough (2 metres) for the both of us and fairly comfortable, the shower had nice pressure and was warm and the gift basket was a nice gesture.

Like other reviews tell you as well, the location of this hotel is directly behind the major shopping street of Singapore and closely located near a MTR station (subway / underground station). And the staff is very friendly indeed.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineChen, Manager at Orchard Parksuites by Far East Hospitality, responded to this review, February 21, 2013
Dear Duckles

Thank you for sharing your comments with us. We noted your comments on the podium block and your unit. We are delighted to hear your compliments on our location and our staff. We will try to work on further enhancement measures to spruce up the property in order to serve you better on your next visit.

Warmest regards,
Jasmine Chen
Residence Manager
Orchard Parksuites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Top Contributor
90 reviews 90 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 11, 2013

Stayed here twice. Both visit were excellent. The aprtment, either the two or three bed room, both were satisfactory. It's clean, functional, the apt' got clean everyday (except sunday), the kitchen is well equiped, the pool was relaxing, certaintly my kids really enjoy it, and the breakfast was nice. We even can have a breakfast next to the pool. It located right behind Takashimaya in Orchard Road. So Basically Orchard road is just few steps away. I would recommend to anyone who likes to hang out in Orchard Road.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineChen, Manager at Orchard Parksuites by Far East Hospitality, responded to this review, February 12, 2013
Dear Nyikoya

We are delighted to hear that you have enjoyed your stay with us twice. We thank you for making us your preferred choice of accomodation and recommending us to others.

Please let us know if you or any of your friends are visiting us again and we will be able to assist with your reservations. You can reach us at orchardparksuites@fareast.com.sg

Warmest regards,
Jasmine Chen
Residence Manager
Orchard Parksuites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

My family & I very recently spent 8 nights at Orchard Park Suites. From the moment we arrived to when we booked out we were delighted with accommodation choice. From the smiling door men, Ever willing, helpful desk staff, Our lovely house keeper to the breakfast staff we were absolutely delighted with our stay at the apartments. We had a very roomy 3 bedroom apartment which was exactly as the photos on the internet had pictured.
The location was perfect , right next to the famous Orchard Road Shopping, Bus stop almost at the front door & the MRT, Singapores amazing rail service, very close by.
The only issue we did have was operating the television & the washing machine/dryer. There should be more simplified user friendly instructions both of these appliances! We also ran out of hot water for showers on a few occasions.
We loved Singapore & we will be returning for another holiday & we will definitely be staying with Far East Orchard Parksuites again & we will be recommending to all of our family friends.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineChen, Manager at Orchard Parksuites by Far East Hospitality, responded to this review, January 30, 2013
Dear aussietravelers13

We are delighted to know that you and your family enjoyed your stay at Orchard Parksuites. We noted your motivating compliments on our staff, location and facilities. We also noted your comments on our instruction manuals and hot water supply. We will look into this and have this rectified immediately.

Thank you for making Orchard Parksuites your preferred choice of residence. We will be glad to assist you, your family and friends if they require any bookings from us. You can just drop us a mail at orchardparksuites@fareast.com.sg and we will take care of the requests.

We look forward to welcome you and your family again soon.

Warmest regards,
Jasmine Chen
Residence Manager
Orchard Parksuites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 19, 2013

Unfortunately they only do bookings of a minimum of 7 days. The apartments are spacious and well equipped and although there is no washing machine in the apartment there is a laundromat.
Just minutes walk from Orchard road, subway and park area. Staff were more than helpful with everything, nothing was too much trouble. We were given a complimentary transfer to the airport which was a pleasant surprise. Breakfast was continental but sitting round the pool more than made up for this.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineChen, Manager at Orchard Parksuites by Far East Hospitality, responded to this review, January 20, 2013
Dear Shrinkingworld

We are excited to see your compliments on our staff and facilities here, especially the title you have given to your review. We are delighted to know that you have enjoyed your stay with us.

Kindly let us know when you will defiantly return to us again and we will be more than happy to assist you with your bookings. You can write to us at Orchardparksuites@fareast.com.sg

Warmest regards,
Jasmine Chen
Residence Manager
Orchard Parksuites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colombo
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2013

We took a one bedroom apartment, and as advised by another guest, specifically asked not to be given a corner apartment. The one we got, on the third floor, was perfect for our purposes. The building is located on Orchard turn, which is in between Orchard Road and Orchard Boulavard, making it a perfect location- both convenient as well as away from the crowd and the noise of of the streets. There is easy access to Orchard road, and it is in right next to the MRT. The front office people will call a cab if required, and the wait is only a few minutes.

Breakfast is adequate,not spectacular but with so many options so close at hand and a fully equipped kitchen at one's disposal, this is not a problem. The staff are very helpful, and went out of the way to ensure that I was able to watch the Fooball live even though this was not a normal channel available. A small problem with the cooker was attended to promptly, and every request was fulfilled. The doormen were always smiling and ever willing to help guests to carry their parcels or bags. The Gym was well equipped although a short walk gets you to the botanic gardens, which is a fantastic place to run or walk while admiring the trees, plants,and lakes- much preferable to a musty gym!

Orchard Parksuites is a wonderful place to stay at, and I would recommend it to other Tripadvisor members.

Room Tip: Choose an apartment that provides a view of Orchard Boulavard
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineChen, Manager at Orchard Parksuites by Far East Hospitality, responded to this review, January 8, 2013
Dear scooter051

We are delighted to know that you have enjoyed your stay with us. Your compliments on our staff and facilities have motivated us to challenge our standards to greater heights.

We thank you for your recommendations and look forward to welcome you again soon. Do let us know when you are ready to visit us again and we will be more than happy to assist you with our bookings. You can reach us at orchardparksuites@fareast.com.sg

Warmest regards,
Jasmine Chen
Residence Manager
Orchard Parksuites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 29, 2012

There is a serious security issue caused by a housekeeping service. Even with frequent requests not to touch my personal belongings, house keeping service has moved my personal belongings including valuables without notice many times.

Frequent request to the front desk didn't solve this problem. I feel there is a big problem on internal communication. This may result in a lost of reputation of Orchard Parksuites.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineChen, Manager at Orchard Parksuites by Far East Hospitality, responded to this review, February 21, 2013
Dear Bengay2

We have been trying to find out more details of the incident you mentioned as well as more of your contact details from TripAdvisor, however we were not able to gather any further information of you.

As we view security as one of our top priorites here in Orchard Parksuites, we will like to find out more from you to understand the matter and to prevent such incidents from repeating.

Kindly reach me at jasminechen@fareast.com.sg if you can kindly share more details with me.


Warmest regards,
Jasmine Chen
Residence Manager
Orchard Parksuites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Parksuites by Far East Hospitality

Address: 11 Orchard Turn, Singapore 238800, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 189 Specialty Lodging in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Orchard Parksuites by Far East Hospitality 4*
Number of rooms: 225
Official Description (provided by the hotel):
Orchard Parksuites is the serviced apartment of choice for leisure or business travellers who believe in living the high life. This multi-award winning residence is located right in the heart of Orchard Road next to popular mega shopping malls like ION Orchard, Wisma Atria and Takashimaya. As a winner of the Hospitality Asia Platinum Awards Regional Series 2008 to 2010, Best Newcomer 2008/2009 in Wotif and 3rd winner for Signature Serviced Residence, Orchard Parksuites offers unparalleled luxury and convenience in Singapore's premier shopping district. With Orchard MRT station right at your doorstep, you are merely a train ride away to anywhere in Singapore, including the city's Central Business District. Select from our exquisite collection of 225 exclusive apartments, ranging from contemporary one-bedroom lofts to luxurious penthouses. Complimentary breakfast, daily housekeeping and a fully-equipped Business Centre are among the many guest services that you will get to enjoy here. ... more   less 
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Also Known As:
Orchard Parksuites Serviced Residence Hotel Singapore
Orchard Parksuites By Far East Hospitality Singapore

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