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“Excellent temporary housing” 5 of 5 stars
Review of Treetops Executive Residences Singapore

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Treetops Executive Residences Singapore
No.7 Orange Grove Road, Singapore 258355, Singapore   |  
Hotel website
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Hotel amenities
Ranked #10 of 182 Specialty lodging in Singapore
Wayne, New Jersey
Top Contributor
189 reviews 189 reviews
38 hotel reviews
Reviews in 85 cities Reviews in 85 cities
97 helpful votes 97 helpful votes
“Excellent temporary housing”
5 of 5 stars Reviewed December 17, 2012

We loved living here for 3 months. The kids loved the pool and outside dining area. Very close to everything you need....grocery stores, restaurants, banks and not too far from the MTR. Only problem with kids is walking past Orchard Towers with kids and wife. That being said, it's Singapore and that dark side is almost everywhere . I stayed in a one bedroom and then a 2 bedroom suite which was huge. It's very quiet, spotless and even has a small gym. SAS bus stopped right in front of the place if you have kids. Staff was very friendly and knowledgeable. I highly recommend this place.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 19, 2012
Dear NYSEski
Seasons Greetings from Treetops Executive Residences, Singapore!

Thank you for your kind review on your delightful stay with us. We are glad that you have enjoyed the conveniences of the many amenities located nearby, and it is indeed a true pleasure to hear that you and your family were impressed with the facilities available and services rendered at Treetops. These compliments are truly appreciated and would be passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better.

Once again, thank you for making Treetops your choice accommodation in Singapore and we look forward to welcoming you back in the near future!


Warmest regards
Zelene Zou
On behalf of Treetops
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122 people have reviewed this hotel

Traveler rating
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57
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 23, 2012

Stayed almost 3 months there. Actually kind of liked it, ask for room facing the quiet pool. After living in Asia for a few yaers I am used to that many asians find it hard thinking outside the box. And this is unfortunately a sad example of it. Although it is a bit run down and gives you a bit of a hotel feel, it is generally ok. They don't clean properly however, a left a piece on the bathroom floor, and it was not removed even after 2 weeks...But you have to live with square mindedness and a little bit of stupidity all the way. And they try to cheat you for the smallest of things, a few small dollars here and there, so watch your bill. It happens all the time. And don't expect the airport transfer to show up as expected.

Room Tip: Facing the pool
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear donj35 ,

Thank you very much for taking the time to share your views here, we truly appreciate your feedback.

With regards to the house keeping incident, please accept our sincere apologies and we trust you will accept that this is certainly not reflective of our normal standards. Please be assured that we have briefed our Housekeeper on your encounter and she has taken necessary action to prevent such re-occurrence.

You mentioned about some concerns on your bills. I would appreciate if you can contact me at feedback@treetops.com.sg with the details so that I may assist you in any way possible. As for the airport transfer, our guests are strongly advised to call our 24 hours Guest Services for assistance if they encounter any difficulty locating our driver. We will always try our best to assist our guest and ensure that they reach Treetops safely as scheduled.

donj35, we are grateful for your feedback and we do hope that we may have the pleasure of welcoming you to Treetops Executive Residences in the future. Once again, thank you and wishing you a good week ahead


Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 21, 2012

I loved Treetops last year. I still love Treetops , the location , the efficient, friendly front office but I definitely hate the rooms without balconies . I hate the stench of garlic, mutton , strong spices after a cook out from ourselves and neighbors , wafting , lingering in the rooms and passages, because the handles of windows are being ripped off by management who need to hold residents staying in those rooms liable for damages should wallpaper slide off the walls when windows are opened .
Those who stay in rooms with balconies keep their balcony doors open , contradicting management's claim. So what is what?

Simply understand this - if you do not appreciate having the feeling of being held in by your landlord for a month or months , only go for the rooms with a balconies.

It is nice to be traditional but not going with the times in the decor department ... that feeling to try other properties is beginning to sink in.
Modern electronics need sleek creations , sticking tiny flat screen tele on a blank in a cargo box of a TV console meant for a bulky google box is not reinvention. Probably getting rid of it is , it gives more living space for the price . Strange that a management that puts a lot of thought about falling wall papers could not put the comfort of their clients into consideration too.

To sum it up , the building is still a beauty , we had a great stay but to stay faithful ...... hmm...we shall see .. not hard to find another beauty nowadays.

Room Tip: Only rooms with balconies , definitely.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear JuneMalmer ,

Thank you very much for taking the time to review us once again.

I am sorry to hear that we have not met your expectations this year, following your beautiful review last year.

We have different apartments types available for our guests to choose from, depending on their needs. Apartment with balconies remains a popular choice for our guests, thus we understand your concerns. Being in a tropical country with green landscape around us, insects and high humidity that worked against the wallpaper, prompting us to disallow window opening. Guests residing in balcony units are advised to keep their balcony doors closed at all times (except during entry into/exit from the balcony), and we seek our guests kind understanding to support our regulations as well. On this occasion, we apologize for the disappointment that you have felt.

On a separate note, we would also like to assure you of our constant efforts to upgrade our facilities. Valued guests like yourself have given us feedback and suggestions on the improvement of the apartments, its fixtures and the facilities. All suggestions are evaluated, but we seek your kind understanding that not all could be undertaken at the same time. We would look into all feed-backs that we receive and put in continuous effort to improve our services and facilities for our guests.

We have changed the TV/Entertainment console of some categories of Apartments, and are working with the designers on the remaining. We do hope that the next time when you stay with us, we will be able to unveil the changes and improvements that we have made.

In closing, may we thank you once again, for taking the time to bring your concerns to our attention. We are grateful for your feedback as it enables us to continually monitor our guest's requirements and we do hope that we may have the pleasure of welcoming you to Treetops Executive Residences in the future.

Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed November 12, 2012

Of all the places I have stayed, Treetops is right up there with the very best!... And in all respects from facilities, comfort, convenience, food and assistance at any time. Nothing is too much trouble for any of the staff - all are so willing to help at any time and in fact overall, the best staff i have come across...They must have a terrific training programme and an HR dept who can select outstanding personnel! This made all the difference to my stay!

Room Tip: Mine was great...overlooking the interior courtyard would have been perhaps better....
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear Ianrys7
Greetings from Treetops Executive Residences, Singapore!

Thank you for your kind review and rating of your stay Treetops as "Outstanding".

We are delighted to note that you were impressed with the quality of the apartment and also with the extra mile rendered by our Guest Services staff. Your compliments have been duly conveyed to them and will definitely continue to inspire all staff in working towards ensuring a memorable living experiences for our guests at all times.

We look forward to welcoming you back with us. Once again, thank you and wishing you a good week ahead!

Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2012

Arrived to meet a friend staying here and stayed in a 2 bed apartment and was delighted with every aspect of the place. Breakie buffet Mon to Fri, big pool which is very cool (not heated). Gym well there is enough to keep you ticking over. Staff were very helpful and overall very clean! Tennis court On the top and you can do your own washing and drying. Fairly central and only about 5 min to MRT(underground station).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear Lee C

Thank you very much for taking the time to compliment us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay with us. We are also delighted that you appreciate the ease and convenience Treetops provides because of our strategic location.

Your kind feedback has been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better!

We look forward to welcoming you back with us. Once again, thank you and wishing you a good week ahead!


Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2012 via mobile

Treetops has buckets loades of character. It is a great family holiday with things for everyone. They clean your room daily and make sure your stay is as relaxing as possible. There is a decent spa. The swimming pool is the center of the hotel and is the first thing you will see as you come in. It has a lovely waterfall and a cave. There is a baby pool. The buffet breakfast in the morning is top-class. The rooms are big enough for 5 people. I have been here many times and it has never disappointed. I recommend this stay

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear Mikespilling

Thank you very much for taking the time to compliment us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your many stays with us.

We are delighted to know our efforts to provide quality service is being appreciated by you and your family! Your comments on our food served and services have also been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better.


We look forward to welcoming you and your family back with us. Once again, thank you and wishing you and your family a good week ahead!


Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2012

A truely great place to stay with an exceptional location. My husband and I stayed in a one bedroom apartment which was very clean, and beyond what we expected. It was well furnished with a well equipped kitchen. All the staff were warm, friendly and helpful and provided that personal touch. The gardens were meticulously maintained, and the swimming pool area a beautiful place to relax and chill out. We were delighted with our stay at Treetops and would not consider staying elsewhere in the future.

Thanks Treetops for making our trip so enjoyable.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, October 23, 2012
Dear Heather0149

Thank you very much for taking the time to compliment us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay.

We are also delighted that you appreciate the ease and convenience Treetops provides because of our strategic location. Your kind feedback has been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better!

We look forward to welcoming you and your husband back with us. Once again, thank you and wishing you and your husband a good week ahead!



Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Treetops Executive Residences Singapore

Address: No.7 Orange Grove Road, Singapore 258355, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 182 Specialty lodging in Singapore
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
Treetops is a resort-style executive serviced apartment in the heart of the city, known for its commitments and achievements in green environmental technology and practices. With over 200 exotic plant species across the landscape, Treetops is often a sight to behold with its evergreen foliage all year round, completes with 5-star amenities and services. Strategically located within close proximity to the world famous Orchard Road, shopping and entertainment district of Singapore, Treetops is also minutes away from Suntec City, Marina South, the Esplanade, Boat Quay, Clarke Quay, Chinatown and other banking and financial hubs at Raffles Place. ... more   less 
Also Known As:
Treetops Executive Residences Singapore Hotel Singapore

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