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“love and hate at Treetops” 4 of 5 stars
Review of Treetops Executive Residences Singapore

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Treetops Executive Residences Singapore
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No.7 Orange Grove Road, Singapore 258355, Singapore   |  
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Hotel amenities
Ranked #21 of 184 Specialty Lodging in Singapore
Luxembourg City, Luxembourg
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“love and hate at Treetops”
4 of 5 stars Reviewed November 21, 2012

I loved Treetops last year. I still love Treetops , the location , the efficient, friendly front office but I definitely hate the rooms without balconies . I hate the stench of garlic, mutton , strong spices after a cook out from ourselves and neighbors , wafting , lingering in the rooms and passages, because the handles of windows are being ripped off by management who need to hold residents staying in those rooms liable for damages should wallpaper slide off the walls when windows are opened .
Those who stay in rooms with balconies keep their balcony doors open , contradicting management's claim. So what is what?

Simply understand this - if you do not appreciate having the feeling of being held in by your landlord for a month or months , only go for the rooms with a balconies.

It is nice to be traditional but not going with the times in the decor department ... that feeling to try other properties is beginning to sink in.
Modern electronics need sleek creations , sticking tiny flat screen tele on a blank in a cargo box of a TV console meant for a bulky google box is not reinvention. Probably getting rid of it is , it gives more living space for the price . Strange that a management that puts a lot of thought about falling wall papers could not put the comfort of their clients into consideration too.

To sum it up , the building is still a beauty , we had a great stay but to stay faithful ...... hmm...we shall see .. not hard to find another beauty nowadays.

Room Tip: Only rooms with balconies , definitely.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear JuneMalmer ,

Thank you very much for taking the time to review us once again.

I am sorry to hear that we have not met your expectations this year, following your beautiful review last year.

We have different apartments types available for our guests to choose from, depending on their needs. Apartment with balconies remains a popular choice for our guests, thus we understand your concerns. Being in a tropical country with green landscape around us, insects and high humidity that worked against the wallpaper, prompting us to disallow window opening. Guests residing in balcony units are advised to keep their balcony doors closed at all times (except during entry into/exit from the balcony), and we seek our guests kind understanding to support our regulations as well. On this occasion, we apologize for the disappointment that you have felt.

On a separate note, we would also like to assure you of our constant efforts to upgrade our facilities. Valued guests like yourself have given us feedback and suggestions on the improvement of the apartments, its fixtures and the facilities. All suggestions are evaluated, but we seek your kind understanding that not all could be undertaken at the same time. We would look into all feed-backs that we receive and put in continuous effort to improve our services and facilities for our guests.

We have changed the TV/Entertainment console of some categories of Apartments, and are working with the designers on the remaining. We do hope that the next time when you stay with us, we will be able to unveil the changes and improvements that we have made.

In closing, may we thank you once again, for taking the time to bring your concerns to our attention. We are grateful for your feedback as it enables us to continually monitor our guest's requirements and we do hope that we may have the pleasure of welcoming you to Treetops Executive Residences in the future.

Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed November 12, 2012

Of all the places I have stayed, Treetops is right up there with the very best!... And in all respects from facilities, comfort, convenience, food and assistance at any time. Nothing is too much trouble for any of the staff - all are so willing to help at any time and in fact overall, the best staff i have come across...They must have a terrific training programme and an HR dept who can select outstanding personnel! This made all the difference to my stay!

Room Tip: Mine was great...overlooking the interior courtyard would have been perhaps better....
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear Ianrys7
Greetings from Treetops Executive Residences, Singapore!

Thank you for your kind review and rating of your stay Treetops as "Outstanding".

We are delighted to note that you were impressed with the quality of the apartment and also with the extra mile rendered by our Guest Services staff. Your compliments have been duly conveyed to them and will definitely continue to inspire all staff in working towards ensuring a memorable living experiences for our guests at all times.

We look forward to welcoming you back with us. Once again, thank you and wishing you a good week ahead!

Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2012

Arrived to meet a friend staying here and stayed in a 2 bed apartment and was delighted with every aspect of the place. Breakie buffet Mon to Fri, big pool which is very cool (not heated). Gym well there is enough to keep you ticking over. Staff were very helpful and overall very clean! Tennis court On the top and you can do your own washing and drying. Fairly central and only about 5 min to MRT(underground station).

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear Lee C

Thank you very much for taking the time to compliment us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay with us. We are also delighted that you appreciate the ease and convenience Treetops provides because of our strategic location.

Your kind feedback has been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better!

We look forward to welcoming you back with us. Once again, thank you and wishing you a good week ahead!


Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2012 via mobile

Treetops has buckets loades of character. It is a great family holiday with things for everyone. They clean your room daily and make sure your stay is as relaxing as possible. There is a decent spa. The swimming pool is the center of the hotel and is the first thing you will see as you come in. It has a lovely waterfall and a cave. There is a baby pool. The buffet breakfast in the morning is top-class. The rooms are big enough for 5 people. I have been here many times and it has never disappointed. I recommend this stay

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, December 4, 2012
Dear Mikespilling

Thank you very much for taking the time to compliment us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your many stays with us.

We are delighted to know our efforts to provide quality service is being appreciated by you and your family! Your comments on our food served and services have also been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better.


We look forward to welcoming you and your family back with us. Once again, thank you and wishing you and your family a good week ahead!


Warmest Regards
Zelene Zou
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2012

A truely great place to stay with an exceptional location. My husband and I stayed in a one bedroom apartment which was very clean, and beyond what we expected. It was well furnished with a well equipped kitchen. All the staff were warm, friendly and helpful and provided that personal touch. The gardens were meticulously maintained, and the swimming pool area a beautiful place to relax and chill out. We were delighted with our stay at Treetops and would not consider staying elsewhere in the future.

Thanks Treetops for making our trip so enjoyable.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, October 23, 2012
Dear Heather0149

Thank you very much for taking the time to compliment us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay.

We are also delighted that you appreciate the ease and convenience Treetops provides because of our strategic location. Your kind feedback has been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better!

We look forward to welcoming you and your husband back with us. Once again, thank you and wishing you and your husband a good week ahead!



Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, NZ
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 10, 2012

We stayed in a two bedroomed apartment with our 9 & 11 year old kids. The kids commented that their beds were so comfortable and they liked, as did we, having a separate bathroom to ours. Their bathroom had a corner shower in it. Our bed, also, was very comfortable; a big room for us to have our suitcase in and still have room to walk around. Our bathroom had a shower over a bath.

It was great to arrive quite late at night and have a simple food basket waiting so we didn't have to worry about finding a quick snack to eat. Due to the time difference we were awake at 4am the first morning so the cornflakes & cocoapops came in handy with the kids.

We'd read previous comments about the complimentary breakfast, and that it didn't live up to expectations. However we had no issues with it. Everything was continually topped up. Fresh fruits, cereals, yoghurt etc; or cooked options that changed daily; and of course asian options.

The swimming pool is large and can cater for a lot of people, and very welcoming each afternoon after we'd come back from our daily travels.

The Reception staff were helpful and friendly and nothing was ever too much of a bother for them. Easy to arrange taxi's through them.

Weather:
We were there first week of October and the weather was hot and humid, with an average temperature of 28 degrees celcius.

Transport:
Easy to get around and good public transport. Remember to keep your Passport, Embarkation Card, and Boarding Pass with you wherever you go. There can be cheaper/ free transport if you can prove you are a visitor.
There is a free Sentosa Island Bus that leaves either Marina Bay Sands or Orchard Road areas on a regular basis and takes you across to Sentosa RWS (need passport and embarkation card). Once on Sentosa the monorail is free on the Island to get around and I believe the buses are also.
The yellow Hop On Hop Off bus is also discounted if you have your SIA boarding pass with you.
Taxi's are cheap (keep in mind if you book a Black Taxi, they're more expensive, but then they are very nice cars.) It should cost you about S$30 to get from the airport to the Orchard Road area.

Shopping:
Malls everywhere. If you're into 'brands' then you're in luck. There weren't many sales on while we were there and with the $NZD being almost the same as the $S I noticed that pricing in these branded shops were no different from what you'd pay in NZ.

Food:
Options of every type of food available. You wont starve.
Shopping at 'supermarkets' a bit expensive for some items, but then cheap for fresh fruit and veges.

Activities we did:
Universal Studio - catch free Sentosa bus; opens at 10am closes at 7pm. Best to go during the week, pricing is slightly cheaper and fewer people. We didn't pay for the Express Lane Pass and only had one long wait (40mins) at the Jurasic Park water ride, the rest of the waits were less than 15 mins and the queues keep moving. Expect to spend the entire day there, but you wont need two days as the park is quite small.
Swim with Dolphins - at Underwater World Sentosa. Expensive, but a great experience. Approx 30 mins in the water with the dolphins. You get to see the dolphin/ seal show, free cake & drink, free t-shirt, free entry to the aquarium. You don't need to take towels with you, just ask them. They don't offer them!
Night Safari - Sentosa. We paid extra for a personalised tour and glad we did, especially with two kids in tow. Buffet dinner to start with. Good opening show. Roy our tour guide was fantastic and kept the kids engaged throughout the tour, very knowledgable. We got to feed the elephants. If you don't want to personlise the tour then be prepared to queue for the 'tram' that takes you around, or you can walk yourself around.
Imbiah Lookout - Sentosa. Good to get some height to see around. The Tiger Tower is expensive to go up and unless you're into looking down on Singapore, then I wouldn't bother. Good to get up close to a Merlion, which was huge.
Mega Zip - Imbiah Lookout. Good fun, but don't think it's worth the $35 per person. At least it gets you from the Lookout down to the beach in less than 1 minute.
Marina Bay Gardens - we went during the day for a wander around. Apparently it's great at night. It's worth a look as the gardens are amazing and 'eco friendly'.

Room Tip: Rooms on the L1 level have less natural light coming in.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, October 17, 2012
Dear FSNZ

Thank you very much for taking the time to compliment and recommend us.

We truly appreciate your kind feedback and are very happy that you felt well-taken care of during your stay. We are also delighted that you appreciate the comfort of our Orthopedic Beds that are designed to support and enhance the quality and restfulness of your sleep.

Your comments on our food served and services have also been passed on to our respective department heads to share with their staff – which I have no doubt will only motivate all of us to do better.

Thank you for staying with us and we look forward to welcoming you and your family back soon.

Wishing you and your family a good week ahead!


Warmest Regards
Kim Quek
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed October 3, 2012

We were so looking forward to staying at Treetops - the reviews on this site were positive and the location great. I was born in Singapore so know quite a lot about it. The positives - the apartment (we stayed in a superior 2 bedroom) was first class, the pool one of the best I have seen in Singapore, the restaurant and housekeeping staff courteous and welcoming.

However, big minuses started to rack up,
1. Beginning with the pre-paid rental. My husband did a direct bank transfer from his UK bank to Treetops before we arrived for the full rent in advance, to be told it was "short" by some S$90 "due to the exchange rate". He asked for an explanation and breakdown of this, as he had instructed his bank to transfer the full amount demanded, but none ever came and upon our departure, this was deducted from our credit card without the explanation ever being forthcoming.

2. Treetops promises a one way airport transfer. We chose not to take this up ourselves but asked that they collected our friend who was staying with us. She was bumped off her connecting flight from Doha through no fault of her own, but once she found this out, she took the time and expense to e-mail Treetops and us asking that the pickup be 2 hours later (this was more than 6 hours before she was due to arrive in any event). Treetops' response was to telephone me and say that there would be a surcharge of S$39 for the new pickup time. As Singapore taxis cost an average of S$25 from the airport to Treetops, this was not worth it, so we cancelled it, but asked that they (1) let her know by telephone (as we have UK telephones and would have been charged roaming charges) and (2) transfer the free transfer to her departure. We were told that the free transfer had been "used up". Did they let her know? NO. She waited at the airport for a good while before she took a taxi.

In the end after my husband made formal complaints to the manager (who didn't leave their name or number nor bothered to contact us until we persisted) our friend received her free transfer back to the airport.

3. Other minuses - no sufficient hot water for a bath, we were told that "other residents make accommodations", a charge of S$1 for tap water if you want it poolside, and a general "we have taken your money so we don't have to care about hospitality" attitude e.g. although we persisted in trying to resolve our niggles, and everyone we complained to promised they were logging it and passing it on, it had to be explained de novo every time. The so-called "security deposit" is the whole week's rental, a substantial amount. What were they expecting us to do with the apartment?? I can understand a security deposit of up to S$1000 (£500) but S$3800??

I really wish I would have been able to leave a positive review for Treetops, as in some ways Singapore needs more apartments like these as direct competition to the many 5 star hotels. However, the management needs a shake-up and "get real" approach to customer service,

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
treetopssingapore, Public Relations Manager at Treetops Executive Residences Singapore, responded to this review, October 10, 2012
Dear BGCLondon

Thank you for having taken the time to review us.

We were sorry to learn of your concerns with your recent stay and at the outset would like to offer our sincere apologies for the disappointment you have expressed.

We accommodate a number of guests in our apartment and are proud to have the flexibility to meet the requirements of all our guests. It is therefore extremely disappointing to have let you down on this occasion.

With regard to the guest services, we trust you will accept that this is certainly not reflective of our normal standards. You have our assurances that your comments have been brought to the attention of our Department Head of Guest Services. Please be assured that the issues raised have been addressed and appropriate action taken to prevent any guest being similarly inconvenienced in the future.

In closing, may we thank you, once again, for taking the time to bring your concerns to our attention. We are grateful for your feedback as it enables us to continually monitor our guest’s requirements and we do hope that we may have the pleasure of welcoming you to Treetops Executive Residences in the future.


Your sincerely,
Kim Quek
On behalf of Treetops Executive Residences
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Treetops Executive Residences Singapore

Address: No.7 Orange Grove Road, Singapore 258355, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 184 Specialty Lodging in Singapore
Price Range (Based on Average Rates): $$$
Number of rooms: 220
Official Description (provided by the hotel):
Treetops is a resort-style executive serviced apartment in the heart of the city, known for its commitments and achievements in green environmental technology and practices. With over 200 exotic plant species across the landscape, Treetops is often a sight to behold with its evergreen foliage all year round, completes with 5-star amenities and services. Strategically located within close proximity to the world famous Orchard Road, shopping and entertainment district of Singapore, Treetops is also minutes away from Suntec City, Marina South, the Esplanade, Boat Quay, Clarke Quay, Chinatown and other banking and financial hubs at Raffles Place. ... more   less 
Also Known As:
Treetops Executive Residences Singapore Hotel Singapore

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