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“Small room, far from city” 3 of 5 stars
Review of Santa Grand Hotel West Coast

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Santa Grand Hotel West Coast
428 Pasir Panjang Road, Singapore 118769, Singapore   |  
Hotel amenities
Ranked #185 of 294 Hotels in Singapore
Columbia, Maryland
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
“Small room, far from city”
3 of 5 stars Reviewed February 11, 2013

I have stayed here three times over the last year while visiting NUS to work with scientists and students. The room is quite small, but location to NUS is very very good. The closest subway station is a half an hour walk and there isn't much to do by the hotel except for maybe Holland Village.

The breakfast service is very minimal - some pastries, toast, and rice crispies with two choices in fruit. Definitely do not come here hungry!

If you are just here to sleep it's really not bad, but if this is a jumping ground to explore Singapore I would reconsider.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, February 18, 2013
Dear Valued Guest,

Thank you for taking the time to write us a review and noted some positive point about Santa Grand Hotel West Coast.

Indeed, Santa Grand Hotel West Coast caters mostly to corporate guests and visitors to the universities and hospital located in the western part of Singapore. Whilst the location is good for some guests who want to stay nearby universities, for travellers who prefer a more centrally located city area, we do have other Santa Grand hotels in our chain like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

As regards the breakfast, we serve simple continental breakfast to cater to a wide preference of our guests. However, this is generally quite accepted to guests who can also have the option of eating outside and have a taste of local Singapore hawker fare.

Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back with us soon.

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 22, 2013

Comparing Santa Grand West Coast against its nearest competitors, I would say it wins hands down. For a business trip, it would be the better accommodation. Once you are a regular the hospitality does make you feel like at home.
Room wise, they have refurbished, and thus a bit better than before. The same with the breakfast area which have been expanded. Breakfast laso has been modified to make it more like home and "dry".
For me it's the preferred accommodation west of the city, since there's none in Jurong.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, January 24, 2013
Dear Valued Guest,

Thank you for your kind review. We are glad to know that you have enjoyed your stay with us and pleased that our hotel corresponded to our signature- "Local Hospitality with a Personal Touch". Thank you again for sharing your experience with us on TripAdvisor and we look forward to your return soon!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 19, 2013

The Santa Grand has simple small rooms that have just enough space to open a suitcase and to squeeze a small desk in the corner. All amenities are new and there's nothing to complain about in this regard. The toilet is not separate from the shower and one has to be fine with a wet floor after the shower. The location is very good - there a a bunch of budget restaurants and a 7 Eleven around the corner and the bus stop is right in front. The wireless is free and functions pretty well (too week though to support skype).

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, January 21, 2013
Dear Valued Guest,

Thank your for your review! We are delighted to know that you have an enjoyable and comfortable stay with us. We are glad that our wireless connection is working well, we will keep improving our wireless system in order to serve our customers better.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to have you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 8, 2013

Overall, I do not recommend the Santa Grand West Coast. This is why:

The location is within 50 meters of a 7-11 and several restaurants. The wireless internet service worked well. The breakfast is basic, consisting of bread, rolls, boiled eggs, some fruit, cold cereal, coffee and tea. The air conditioning worked fine. There is a compact hairdryer in the room. The rooms provide a small wardrobe closet with safe and mini-fridge, a small desk, and a small uncomfortable wooden stool to sit upon. No alarm clock or radio is in the room, however there is a LCD panel TV on the wall. The nearest MRT is Haw Par Villa, about 4 bus stops away on Pasir Panjang Road.

The default rooms are on the interior of the building and are small, dark and gloomy. However, they will “upgrade” you to slightly-less-gloomy (and sometimes slightly larger) room with a window for S$11 per night. For your S$11 you are rewarded (as of December 2012 / January 2013) with a view of the construction outside complete with porta-potty (porta loo), and the melodious sound of jack-hammers.

My impression of the daytime front desk staff might be described as indifferent to slightly irritable, i.e. going through the motions and doing her job like anyone else. In sum, there are no really major issues with the hotel, staff, rooms or location. However, you can find better value at other locations (even within the Santa Grand chain there are better options) unless you absolutely have to stay in this exact NUS / NUH / West Coast neighborhood.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, January 16, 2013
Dear Valued Guest,

Thank you for taking the time to write us a review and noted some positive point about Santa Grand Hotel West Coast.

We appreciate your feedback about our service standard, we recognize that their service can be improved and we have since counselled all the frontline employees to focus on improving their services. As regards government construction project in front of our hotel, we are sorry for the inconvenience caused and this government project will be completed soon.

We agree that Santa Grand Hotel West Coast caters mostly to corporate guests and visitors to the universities and hospital located in the western part of Singapore. Whilst the location is good for some guests who want to stay nearby universities, for travellers who prefer a more centrally located city area, we do have other Santa Grand hotels in our chain like Santa Grand Hotel Lai Chun Yuen at Chinatown or Santa Grand Hotel Bugis to meet the diverse need of customers.

Once again, thank you for your comment and we hope to have a chance to host you again.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
2 reviews
4 of 5 stars Reviewed January 7, 2013

For a median-priced hotel, it was really clean and nice. The staff were super friendly and helpful. They gave me recommendations on food places around the area and their smiles never ceased. This is best for solo traveler or a couple. Maybe not for a big family since the room wasn't so spacious. The only thing I'd like to be improved is the toilet -- It would be better if the toilet bowl has a separate area of its own since with the current layout, it sits right beside the shower which makes it wet as well as the floor. The Santa Grand East Coast toilet layout is better. And oh, the breakfast they offer is not much --- just bread, butter and fruits.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, January 8, 2013
Dear valued guest,

Thank your for your compliments! Indeed, Santa Grand Hotel West Coast is easily accessible with the public transport, hospitals, and universities just a stone throw away. It is a perfect hotel for the business travellers and universities visitors. We are glad to know that you have an enjoyable and comfortable stay with us.

We appreciate your feedback about the shower, we will look into it and make improvement. Thank you for highlighting this matter to us.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to have you back with us soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2013

Rooms clean and comfortably appointed; but suggest two rooms for families travelling with two or more children.
In addition to easy access to public transportation, this hotel is situated beside convenience stores and a selection of affordable and clean restaurants.
Staff is friendly and accommodating.

Room Tip: I strongly suggest booking two rooms for families travelling with two or more children.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, January 8, 2013
Dear valued guest,

Thank your for your great review! We are glad to know that you have an enjoyable and comfortable stay with us. We will definitely share your positive feedback with the team.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sidoarjo, Jawa Timur, Indonesia
1 review
3 of 5 stars Reviewed December 17, 2012

The hotel is clean, internet was fast, the bathroom was clean and nice. The room was larger than I expected for deluxe room at its class. For sure I will stay at this hotel again in my next visit to NUH.

Yani

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel West Coast, responded to this review, December 18, 2012
Dear valued guest,

Thank your for your compliments! Indeed, Santa Grand Hotel West Coast is easily accessible with the public transport, hospitals, and universities just a stone throw away. It is a perfect hotel for the business travellers and universities visitors. We are glad to know that you have an enjoyable and comfortable stay with us.

Once again, thank you for sharing your experience with us on TripAdvisor and we look forward to welcoming you back on your next visit to NUH!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel West Coast

Address: 428 Pasir Panjang Road, Singapore 118769, Singapore
Location: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #185 of 294 Hotels in Singapore
Price Range (Based on Average Rates): $$
Number of rooms: 42
Official Description (provided by the hotel):
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore

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