Great location for shopping, being opposite and next two shopping complexes and just a short walk to more shopping complexes and department stores. Five minutes walk to visitor center and in the middle of two MRT stations, so a short walk to both. Was very happy with the location. Staff who served us was especially friendly on arrival but was new on the job so had to keep asking his superior for help. Our booking got mixed up. We booked two rooms for three nights but somehow, one room was only booked for two nights. One room was ready but the other one wasn't so we had to wait for the other one to be cleaned. We arrived at about 5pm and the other room was finally ready at 7pm. They forgot to restock the fridge from the previous guest and we were charged for the previous guest's consumption. We queried this and they fixed it up. We stayed on the eighth floor, with a view of orchard road, so was happy with the view. The room however, looked old and tired. The carpet was stained everywhere and looked dirty. Though the sheets looked like they had been changed, one pillow had a dirty brown mark on it. The bathroom was a little cramped, with no space to hang our things, but for the hook inside the shower. Poor planning and use of space. The towel hook was almost falling off. No proper soap dish to put the soap, as the tiny dish was a big block designed to put all the shampoo, conditioner etc..., away from the sink. That made mess everytime you washed you had and put the soap back after washing your hands. The shower and bath had mould in several places. I felt gross taking a shower. All furniture were very old and was chipped and marked all over and table and benches had water marks from cups, so was not cleaned properly. Bed a little firm, mattress did not have a lot of padding compared to other hotels beds that I've stayed in. The cupboard had automatic lights on, would only turn off if the cupboards were closed properly. But the cupboard could not be closed properly, so had to sleep with light on, which was very difficult as the cupboard was next to the bed. Had to use some to wedge cupboard shut otherwise I would have gotten no sleep at all. We had book the rooms at the higher rate to include breakfast but as we were checking out at 5am on the last morning, we asked for the lower rate without breakfast. They asked if they can provide breakfast to takeaway instead, which I agreed to eventhough I didn't really want to. Anyway, they never gave us any breakfast to takeaway when we checked out and was charged at the same rate. The breakfast buffet was not very good anyway. The food selection limited and not very nice, just not made very well or tasty. The tables were very small and though were did not have to wait for a table, others that came later did and when they finally got a table, the head waiter would call out "next!", just like at a the doctors surgery. When we checked out, the bell boys who helped with out luggages were not very friendly, quite surly and came and stood in front of us after they help put the luggages in taxi expecting us to tip them. I didn't think tipping was part of Singapore culture. When we did not tip them, the looked pretty cheesed off. I don't think I will stay at this hotel again as my experience was not a good one.

We booked this hotel for 2 nights at the end of our honeymoon in January. Judging by the pictures on various hotel websites, it seemed like it was a super new slick 5* property. And on Orchard Road (5 mins walk from both Somerset and Orchard MRT), and at a friendly rate for the type of hotel, it seemed too good to be true. Well...it was just a little.

Upon arrival back in S'pore our taxi driver was quick to inform us it was not actually a brand spanking new hotel, but rather the so-many-th name and/or management change of the hotel. Upon arrival we could indeed see that especially the lobby areas were refurbished, but especially in the room it did seem like it was done a little rushed, if you know what I mean. Some elements were great and the bed and shower were comfortable, the design was a little tacky in our view. We had a blown up photograph of a random blonde fashion model behind our bed, and to be very honest, the whole look and feel and amenities and service were more those belonging to a slightly less luxury (say 4*) hotel. Because we were on the 7th floor overlooking the downstairs half-covered bar, it was quite dark all day even with curtains opened. It could be brighter on the other side of the hotel, though I cannot confirm this. So it's not bad, not at all, just not as great as expected.

So would we book it again? Maybe. For the rate that we paid vs our room experience, it was a little steep. However it is right in the centre of the centre, so for a shopping trip, you can't get any better for location. I guess the purpose of the trip should be a deciding factor. In which I'd say: yes to (shopping)stopovers, friends travelling or those who want something more than decent yet who won't spend an awful lot of time in their rooms.

If you decide to stay here you are really just paying for location. The hotel is located right in the heart of Orchard and starts on the 4th floor of this building. The hotel does a good job with its funky and stylish decorations, especially in the lobby and bar area. At check in we got a free bump to the "executive level room". The room itself was nice but small and not anything special...it made me wonder what the rooms on levels below us were like. Free internet on the 10th floor is a nice bonus. Breakfast was also acceptable...but again nothign special. To be fair to this hotel, we had stayed at the Conrad in Singapore the night before and LOVED it, so perhaps our standards were too high. All in all this is a fine hotel, but the price is simply too high for us to come back.

In the middle of shopping street.
Chick and cool design impressed me , we checked in late at night but it alright ,staffs are friendly welcome. Bed and bed sheet clean at very comfort. It's bad that the wardrobe lighting can't be turn off , they intend to or faulty switch ?? I don't know.