We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice central hotel” 4 of 5 stars
Review of Grand Park Orchard

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Grand Park Orchard to your Saves list
Grand Park Orchard
4.5 of 5 Hotel   |   270 Orchard Road, Singapore 238857, Singapore (Formerly Crown Hotel at Orchard)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Yearend Free Night
Ranked #57 of 294 Hotels in Singapore
Sydney
Top Contributor
192 reviews 192 reviews
54 hotel reviews
Reviews in 66 cities Reviews in 66 cities
97 helpful votes 97 helpful votes
“Nice central hotel”
4 of 5 stars Reviewed January 31, 2013

This hotel has recently undergone a renovation resulting in very comfortable and modern rooms. The hotel is very clean and check-in plus other hotel services most efficient. It is well situated right on Orchard Road and within a very short walk to the major shopping plazas in this part of Singapore. Having said that, shopping nowadays in Singapore has not the attraction and dollar savings that it once enjoyed. Things are often no cheaper than at home but there is a fine range of luxury goods for those so inclined. The hotel serves a good breakfast and all staff members encountered were friendly and most helpful. A good place to stay for business in the central area of town, but once you have walked the shops in Orchard road there is not much else to do. For leisure I think it is preferable to stay closer to the water for example around the Marina or Raffles areas.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

820 reviews from our community

Traveler rating
    338
    301
    111
    47
    23
See reviews for
186
218
54
205
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Adelaide, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 30, 2013

Great location for shopping, being opposite and next two shopping complexes and just a short walk to more shopping complexes and department stores. Five minutes walk to visitor center and in the middle of two MRT stations, so a short walk to both. Was very happy with the location. Staff who served us was especially friendly on arrival but was new on the job so had to keep asking his superior for help. Our booking got mixed up. We booked two rooms for three nights but somehow, one room was only booked for two nights. One room was ready but the other one wasn't so we had to wait for the other one to be cleaned. We arrived at about 5pm and the other room was finally ready at 7pm. They forgot to restock the fridge from the previous guest and we were charged for the previous guest's consumption. We queried this and they fixed it up. We stayed on the eighth floor, with a view of orchard road, so was happy with the view. The room however, looked old and tired. The carpet was stained everywhere and looked dirty. Though the sheets looked like they had been changed, one pillow had a dirty brown mark on it. The bathroom was a little cramped, with no space to hang our things, but for the hook inside the shower. Poor planning and use of space. The towel hook was almost falling off. No proper soap dish to put the soap, as the tiny dish was a big block designed to put all the shampoo, conditioner etc..., away from the sink. That made mess everytime you washed you had and put the soap back after washing your hands. The shower and bath had mould in several places. I felt gross taking a shower. All furniture were very old and was chipped and marked all over and table and benches had water marks from cups, so was not cleaned properly. Bed a little firm, mattress did not have a lot of padding compared to other hotels beds that I've stayed in. The cupboard had automatic lights on, would only turn off if the cupboards were closed properly. But the cupboard could not be closed properly, so had to sleep with light on, which was very difficult as the cupboard was next to the bed. Had to use some to wedge cupboard shut otherwise I would have gotten no sleep at all. We had book the rooms at the higher rate to include breakfast but as we were checking out at 5am on the last morning, we asked for the lower rate without breakfast. They asked if they can provide breakfast to takeaway instead, which I agreed to eventhough I didn't really want to. Anyway, they never gave us any breakfast to takeaway when we checked out and was charged at the same rate. The breakfast buffet was not very good anyway. The food selection limited and not very nice, just not made very well or tasty. The tables were very small and though were did not have to wait for a table, others that came later did and when they finally got a table, the head waiter would call out "next!", just like at a the doctors surgery. When we checked out, the bell boys who helped with out luggages were not very friendly, quite surly and came and stood in front of us after they help put the luggages in taxi expecting us to tip them. I didn't think tipping was part of Singapore culture. When we did not tip them, the looked pretty cheesed off. I don't think I will stay at this hotel again as my experience was not a good one.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 29, 2013

We booked this hotel for 2 nights at the end of our honeymoon in January. Judging by the pictures on various hotel websites, it seemed like it was a super new slick 5* property. And on Orchard Road (5 mins walk from both Somerset and Orchard MRT), and at a friendly rate for the type of hotel, it seemed too good to be true. Well...it was just a little.

Upon arrival back in S'pore our taxi driver was quick to inform us it was not actually a brand spanking new hotel, but rather the so-many-th name and/or management change of the hotel. Upon arrival we could indeed see that especially the lobby areas were refurbished, but especially in the room it did seem like it was done a little rushed, if you know what I mean. Some elements were great and the bed and shower were comfortable, the design was a little tacky in our view. We had a blown up photograph of a random blonde fashion model behind our bed, and to be very honest, the whole look and feel and amenities and service were more those belonging to a slightly less luxury (say 4*) hotel. Because we were on the 7th floor overlooking the downstairs half-covered bar, it was quite dark all day even with curtains opened. It could be brighter on the other side of the hotel, though I cannot confirm this. So it's not bad, not at all, just not as great as expected.

So would we book it again? Maybe. For the rate that we paid vs our room experience, it was a little steep. However it is right in the centre of the centre, so for a shopping trip, you can't get any better for location. I guess the purpose of the trip should be a deciding factor. In which I'd say: yes to (shopping)stopovers, friends travelling or those who want something more than decent yet who won't spend an awful lot of time in their rooms.

Room Tip: We were on the 7th floor overlooking the lobby bar. This was quite dark so perhaps try finding a roo...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
76 reviews 76 reviews
58 hotel reviews
Reviews in 41 cities Reviews in 41 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed January 27, 2013

If you decide to stay here you are really just paying for location. The hotel is located right in the heart of Orchard and starts on the 4th floor of this building. The hotel does a good job with its funky and stylish decorations, especially in the lobby and bar area. At check in we got a free bump to the "executive level room". The room itself was nice but small and not anything special...it made me wonder what the rooms on levels below us were like. Free internet on the 10th floor is a nice bonus. Breakfast was also acceptable...but again nothign special. To be fair to this hotel, we had stayed at the Conrad in Singapore the night before and LOVED it, so perhaps our standards were too high. All in all this is a fine hotel, but the price is simply too high for us to come back.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Krung Thep, Thailand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

In the middle of shopping street.
Chick and cool design impressed me , we checked in late at night but it alright ,staffs are friendly welcome. Bed and bed sheet clean at very comfort. It's bad that the wardrobe lighting can't be turn off , they intend to or faulty switch ?? I don't know.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, South Africa
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

Positive: location is spot on with mall after mall and 2 MRT stations very close by!

Negative: our room looked out on a terrible building site, according to the hotel all the other rooms was booked, that was a lie, we barely saw other people on the Crystal Club floor. The room was small and dark, the bathroom was even smaller. The Club privileges was nice but variety was small. We have stayed in many hotels in cities across the world and the value for money was just not on par. After 2 nights we cancelled the rest of our booking and moved to the Pan Pacific Singapore (for almost the same rate), would highly recommend that hotel to travellers!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denpasar
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 23, 2013

We did spend two nights at this hotel 18 and 19 January 2013.
It was a family trip 5 adults and two children 8 and 5 years old and finally 1 infant 1 years old.
We did book the rooms in December 2012 and did ask for connection rooms, we did receive a confirmation from the hotel 16 January two days before our arrival that the connection room was confirmed for two rooms and that our third room would be close by.
Arrived late 16:00 to the hotel to be sure that the rooms would be ready, surprise ! No rooms was ready at all, after arguing at the check in counter they gave us 1 room and about 1 hour later 17:00 the other two rooms, no connection room as confirmed, 2 rooms not close to each other on the 9th floor and the last room at the 6th floor.
This is absolutely not professional at all, specially after received the confirmation mail confirming the connection rooms.
Saturday was raining all day and we did ask for umbrellas as an answer we got we don't have any left, it made us irritated and many other hotel guests as well, why don't have umbrellas ready in the room as most of hotels in this category has ?
The breakfast was good and the service was good.
The rooms was average for this category and clean.
The location of the hotel is perfect in the middle of Orchard Road.
We don't recommend this hotel and we think it's possible to find a more professional hotel for the same money close by.

Andy Lindgren

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grand Park Orchard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Park Orchard

Address: 270 Orchard Road, Singapore 238857, Singapore (Formerly Crown Hotel at Orchard)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Romantic Hotel in Singapore
#48 Luxury Hotel in Singapore
#56 Business Hotel in Singapore
#66 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Park Orchard 4.5*
Number of rooms: 308
Official Description (provided by the hotel):
Grand Park Orchard, Park Hotel Group’s flagship hotel, enjoys a strategic location right in the centre of Singapore’s vibrant and pulsating shopping district, Orchard Road. With its breathtaking herringbone design exterior glass façade and its show stopping media wall, the hotel features 308 luxurious rooms and suites, as well as a stunning new addition – Knightsbridge – a four-storey retail podium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Cheap Tickets, Orbitz, Agoda, DerbySoft Ltd Shanghai HQ, HotelTravel.com, Priceline, Despegar.com, getaroom.com, Ctrip TA and Odigeo so you can book your Grand Park Orchard reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Park Orchard Hotel Singapore
Park Hotel Singapore
Grand Park Orchard Singapore

Owners: What's your side of the story?

If you own or manage Grand Park Orchard, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.