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“A simple & economic place in the heart of Chinatown” 3 of 5 stars
Review of Keong Saik Hotel

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Keong Saik Hotel
69 Keong Saik Road, Singapore 089165, Singapore   |  
Hotel amenities
Ranked #139 of 292 hotels in Singapore
Paris, France
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“A simple & economic place in the heart of Chinatown”
3 of 5 stars Reviewed September 5, 2011

We stayed four nights in this hotel which offered low rates in mid-august. This place is old-style but not of bad taste. The first room we were given was small (+/- 15m²), but nice and clean (#101), with a simple decor and dark wooden floor. The bathroom was very small (2.5m²) with a toilet, a sink and a shower with curtains shrinked in. There was plenty of space & closets in the bedroom for our laundry, suitcases etc., as well as a minibar for which we were asked to pay a deposit of 10S$ upon check-in in case we would drink its water bottles! There was no safe in the room which we disliked very much, especially since there was a big warning on the door stating "do not leave any valuable in the room... the hotel management could not be held responsible in case of theft ... blablabla..." which was not reassuring. We had no other choice but to leave some valuables at the Reception's safe, but it was so tiny we had to carry most of them on us permanently.
In terms of comfort & quietness, room 101 should be absolutely avoided as it is the closest one to the lobby, the elevator's motor room, the breakfast room, and the noisy Keong Saik road. During the day, we missed some shadow curtains for more intimacy. At night, there was no black curtains at all the cover the upper window, so we suffered from the daylight. The noise was permanent day and night, and worsened by the trendy white cafe across the street with loud music up to 2am (except on sundays).
The rates included breakfast so it was cool to have an instant coffee, some toast, cereals and eggs on site. (there are only two coffee table so we guess when the hotel is packed breakfast must become epic!)
We asked the hotel to store our bags for 2 nights. The Reception staff agreed but asked us to pay 3S$ per piece, even if we had made a booking for the following night. Of course, for that price, our luggage stayed in the lobby during 48 hours since there is no storage room!
It looked like every little extra service has a cost in this hotel, and it was not pleasant.
Finally, when we returned, we were given a nice room on the third floor, on the street but away from the elevator. We really enjoyed that one as it was bigger and quieter.
If we were given this room from the beginning, we would have stayed in this hotel until the end of our journey. But the room 101 made us sceptical and we moved to a different hotel.

Room Tip: Stay away from room 101 !
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 people have reviewed this hotel

Traveler rating
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    14
    6
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5
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Auckland Region, New Zealand
Top Contributor
78 reviews 78 reviews
41 hotel reviews
Reviews in 30 cities Reviews in 30 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed August 8, 2011

Have stayed here quite few times over the last decade. No, it's not top of the line, but it's decently run and I've never had any major cause for complaints. Rooms are basic, and very small: go for the most expensive - it's worth it for the extra space. Breakfast is fairly basic (cereals and toast) but at least it's part of the price. Staff generally helpful. Rooms kept reasonably well by the cleaning staff. Its biggest plus is the location in Chinatown - not too far from Outram Park MRT (an interchange station), and walking distance to almost anywhere in Chinatown. Great food on offer in the area, plus plenty of tourist traps! For the price it's a fairly good deal for Singapore. My only warning: watch out for when the Singapore F1 Night Race is on - prices jump (usually double) for several days. I hadn't been warned that one day of a stay at Keong Saik a couple of years ago overlapped with the F1 days (which were of no interest to me) and had to pay over $200 for my first night.

Room Tip: Ask for a room away from the road on the back of the hotel. Go for the top rate too - the rooms are...
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  • Stayed January 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Prairie, Texas
Top Contributor
95 reviews 95 reviews
27 hotel reviews
Reviews in 40 cities Reviews in 40 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed August 4, 2011

This hotel doesn't have all the amenities as some, such as a fitness center, but has a lot of character. It's an old hotel, a bit small, but good value and clean. The staff are friendly and a free breakfast and internet are included. Although the internet is only available in the lobby area. The hotel is fairly quiet and located next to a Hindu temple and a short distance from Chinatown shopping. Nor is it far from the subway or the riverfront. We had a good time here. They don't seem to do day rates for those flights coming and leaving around midnight. I'd stay here again. The beds were firm and clean. I couldn't find any outlets though in the bathroom, but don't use them anyway.
I'm not sure what their policy is on smoking but could smell it from the road.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2011

Travelling from Hong Kong to Singapore then Malaysia on11th July. Got the double deluxe room on second floor for ~SGD $110 per night. Excellent value for money. Great location in Chinatown near MRT station and hawker centers, Friendly accomodating service. The room is clean and tidy, has all the required amenities such as color TV, Fridge, Cabinets. Althougha bit small, the twin beds are quite wide and comfy. The elevator is new. You book and reservation then they'll write back promptly within a few days. Jenny the receptionist is pretty and nice lady. Will definitely recommend to all and come back again.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
65 reviews 65 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
124 helpful votes 124 helpful votes
1 of 5 stars Reviewed June 20, 2011

After 1 minute inspection, and appalled at the state of the room, staff refused to give any sort of refund, and said the manager was "not available" without even trying to contact him/her. So if you are tempted by price, DON'T!!! You will be charged regardless if you stay or not. Worse, the hotel keeps your credit card details on file, and when confirming a reservation sends all your confidential info by email. We had to cancel our credit card afterwards because of fraud, as a result.
Good location, but there are so many other good hotels on the same street, why stay here when it hasn't been improved for years? Dirty, small. And staff are extremely unhelpful.
I am not surprised other TA reviewers call this place a "rip off." Globetrotting Gourmet

Room Tip: Go to Keong Saik Road, but NOT Keong Saik Hotel
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  • Stayed June 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippines
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed April 22, 2011

Checked in at this hotel for 2 nights since all hotels at that time were full. We were given two small rooms, the size of a shoebox, to fit in 6 people, Extra bed is simply a mattress on the floor, which devoid it of space to walk around the room..., The furnishings were outdated - maybe it's the theme of their decor?
Never tried to have breakfast, as there is no place to eat in their small dining room.

The possitive side ...
- 3-5 mins walk to outram MRT station
- walking distance to chinatown
- courteous reception

other than that... better stay somewhere else.

  • Stayed October 2010, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 7, 2011

I cancelled my booking but the hotel's supposedly error-free system did not reflect this and I was charged for 1 night stay. This is totally unacceptable.

By all means, avoid this hotel as they simply just put the blame on their customers.

  • Stayed February 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Keong Saik Hotel

Address: 69 Keong Saik Road, Singapore 089165, Singapore
Location: Singapore > Singapore
Amenities:
Hotel Style:
#15 Best Value Hotel in Singapore
Price Range (Based on Average Rates): $
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Also Known As:
Keong Saik Singapore
Keong Saik Hotel Singapore

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