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“A place I grew to like very much” 4 of 5 stars
Review of Hotel Royal at Queens

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Hotel Royal at Queens
3.5 of 5 Hotel   |   12 Queen Street, Singapore 188553, Singapore   |  
Hotel amenities
Ranked #125 of 294 Hotels in Singapore
London
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
87 helpful votes 87 helpful votes
“A place I grew to like very much”
4 of 5 stars Reviewed December 25, 2009

Stayed two separate nights either way on the Singapore Stopover scheme on trip to New Zealand so only paying 2 GBP per night with airport transfers was going to be a bargain whatever. I liked this hotel, although first impressions are not great. No formal reception, just a row of people behind desks. Rooms were for me great. Plenty of rooms, no trendy gimics, everything there and easy to use wth no fuss. Free broadband access from room, a personal security box easy to use, powerful shower and bath. Normal coffee/tea. Even the fangled personal lighting scheme was easy to use and worked. The hotel is used for weddings a lot but that didn't impact us. The staff were great, not starched with forced smiles and silly uniforms, just natural smiles, down to earth and very helpful.
Location is just around the corner from raffles and if you can get used to the humidity its possible to walk to many of the tourist haunts. The buffet breakfast was a blend of western/asian, very good value at $22 singapore before 50% discount with Singapore stopover. Evening options were an Asian buffet or western a la carte. Both times when we stayed there western guests were a very small minority., seems to be used a lot by asian tour groups.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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501 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Auckland Region, New Zealand
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 3, 2009

A good reasonably priced hotel for a few days stop over. Unfortunately we were here for a week. Initial reaction was "small room, nicely re-decorated, but what's that smell??? " Noticed there was what looked like mold on the walls beneath the new wall paper and a sewer gas smell coming from the bathroom. Must admit the other room my colleague was in didn't smell and seemed slightly larger.

Nice neutral modern decor. The bedding was good - feather duvets and pillows. No other choices offerred for pillows and they were rather too soft but we survived. Towels were tiny and well used, but clean. Shower over bath was very narrow. Fought with the shower curtain every morning but plenty of hot water and good pressure.

Only 3 english tv channels - Channel 5, espn and CNN - no discovery channel , most unusual. There is a broadband outlet in the room but no wifi. You can borrow a cable or use the spare computer in the tiny business centre office at $6 an hour for internet access.

The staff were very good, polite and efficient - no complaints. An additional swipe card key was available but not offerred on check-in. We had to ask and pay a $3 cash bond for the 2nd card but it was worth it.

If there is an emergency an automated voice message is transmitted thru speakers in the hall ways. I know this as it went off at 7am one morning. We had no idea what it was saying until the "All clear - sorry for the false alarm" message was transmitted. Good thing there wasn't a real fire or bomb scare.

Breakfast - Quantity not quality is the focus here. Cereal is either cornflakes or Cocopops, two types of bread for toast, you can get an omlette made on the spot by a chef (which is worth the queue), bacon - lots but dried out and fatty, hash browns (found them on the last day in the asian food section, asian breakfast section - yes, fresh fruit - melons, pineapple, apples (no bananas), apple or orange juice, coffee, tea and warm milk - ewwwww (no cold milk), pastries and yogurt. As I said... lots of food but not the greatest quality. And we also have to add that we sufferred 2 attacks of delhi belly a few hours after eating breakfast on two different days - and it was the only time we all ate the same things. Coincidense maybe??? ...but I don't think so.

The buffet dinner was a very cheap $12 per person - but there was significantly less to eat than breakfast and the quality was even worse (if that's possible). We invited people to join us for a meal and were very embarrassed.

There is a small gym with a running machine, cross trainer and exercycle - all good quality and in good condition. The pool is hard to find and just a lap pool really. You MUST shower before entering the pool - WHY???? because the signs command it.

Eating out - exit the hotel and turn right, walk for 1 block and enter a newish shopping centre on the right. Take the escalator to the 4th floor. Avoid the asian chicken rice place and head for the steak house in the middle. The steak, chips and veges are excellent - but ask for no seasoning unless you adore salt/pepper/paprika for africa on everything.

OR exit the lift on level 2 of the hotel, go thru the glass doors into the Allson hotel, exit thru the Allson hotel entrance and turn left. There is a good food court there with lots of local traders or further along the street, diagonally opposite at the traffic lights, under the Intercontinental Hotel there is a great shopping centre with lots of eateries.

There is also a huge night market nearby. Turn right coming out of the hotel and walk two blocks. Walk past the fruit shops and the entrance is right there. Great for last minute souvenir and gift shopping.

Last advice, bring earplugs as the corridors get noisy with other guests banging doors and talking loudly at any hour of the day or night. Also the aircon is a bit noisy as was the baby crying in the next room.

  • Stayed November 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
294 reviews 294 reviews
65 hotel reviews
Reviews in 52 cities Reviews in 52 cities
401 helpful votes 401 helpful votes
4 of 5 stars Reviewed November 27, 2009

We booked the Royal@Queens through the Singapore Airlines stopover package and have stayed there 2 years in a row, except this year it was $100 cheaper due to the promotion of first night for $1.

So our 5 nights cost us $505 which also includes lots of bonuses such as free transfers, 50% discount on meals at the hotel, free entry into various attractions such as Singapore Zoo, Jurong Bird Park etc.

Royal@Queens is a good hotel in a great location; the room is nice with a huge flat screen TV, DVD player, iron and ironing board, tea & coffee making facilities and a big in room safe. It use to be part of the Allyson Hotel and is still connected by a walkway. The hotel is a 5 min walk to Bugis Street, Raffles, Chijmes, City Hall MRT, there is a 7/11 next door, atms and a food court. It also took us about 15 minutes to walk to Little India.

If the price was right we would definately stay there again.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 20, 2009

Arrived at the hotel around 8am and managed to check-in. Bravo! The hotel is located around 10mins walk away from Bugis Mrt station and shopping centres. Very convenient and safe to walk back to hotel at night time. The room was nice and cozy, very clean and new bathroom. Breakfast was ok, decent choices. Getting a taxi in front of the hotel was easy and less than 2mins wait. Definately will go back!

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LON DON
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2009

we came to here for travel and vistedmy soon he worked here. booked room with asia room site. We got duluxe roomand very niceroom.

all well done in the room very comfortable beds and very sweet cozy room. I love room here and enjoyed it

nice hotel.

  • Stayed February 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 3, 2009

This hotel was OK. We stayed here because of a deal from Singapore Airlines.

The room was spacious and clean. However as the night went on we could smell smoke even though we asked for a non smoking room.

Staff at the hotel were really nice and accommodating. We had a flight at midnight and they held our baggage for us till we were ready to go to the airport. They were even accommodating when we asked if we could take a shower before our flight - super nice!

I don't know if I'd stay here if we had to pay the full price but would recommend it as a stop over.

The hotel is really close to shopping (Orchard road) and other attractions. We found the food in Singapore fabulous - so delicious and cheap. I would recommend eating at one of their food courts - it's not a typical western food court!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 23, 2009

Perfect hotel in heart of Singapore CBD.
Things I like about the hotel:
 Very neat and clean with courteous staff
 Room was fitted high tech electrical fittings like touch switch for lights with large flat TV
 They have one plug which can fit even Indian electrical appliances which was plus point to charge my camera and handycam simultaneously as we had only on e adapter
 Near to Raffle city MRT station
 Breakfast at hotel was good with lots of varieties

We stayed 2 days in Singapore and followed this plan :
1) Evening we reached Singapore and after fresh up headed for Merlion Park.
2) Next day went to Jurong Bird Park till lunch and evening went to Santosa Island. Saw Dolphin Lagoon , Underwater World and Songs of the sea
Song of the sea was just fantastic. It is must watch in Singapore.
If you are from America or Canada and have seen Dolphin shows there then you can ignore the Dolphin Lagoon show.
3) Went to Zoo. It is also good …. All the animals were clean and looked healthy and active… It would need at least 5 hours to see all the animals and attend the shows.

We took MRT Pass on second day of our trip which was 8$ per head . This can be used in trains and buses. This is the best and fastest and cheapest mode of traveling.
Get to see city and people and the culture of Singapore.
Enjoyed the various cakes and pastries at ‘Breadtalk’ shop present at all the MRTs and bus station.
At night, on Day 2 we even went to Mustafa Market… I would say it was a major let down… shop was crowded with people and A/C not working properly. It you are
Claustrophobic think before entering this place….!!!! May be it offers good prices… but we felt like as if we are in ‘Big Bazaar’ in India. Fully crowded and people pushing each other.
May be we went wrong time.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Royal at Queens

Address: 12 Queen Street, Singapore 188553, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#35 Spa Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Royal at Queens 3.5*
Number of rooms: 231
Official Description (provided by the hotel):
We are a 4-Star smoke free hotel with 231 well-appointed guest rooms, including Executive Rooms, Junior Suite & Service Apartments that are incorporated with contemporary decor that caters to both business and leisure travellers. Strategically located in the City's dynamic business, financial, convention, cultural, entertainment, and educational hubs, our hotel is located close to places such as Suntec City, Raffles City, Chijmes, Singapore Art Museum, Bugis Junction, Bugis Village, Esplanade Theatres On The Bay, Marina Square, Singapore Flyer, Little India, Boat Quay and Clarke Quay. We are also conveniently located within walking distance to 3 MRT stations - Bras Basah, City Hall, and Bugis - with Bras Basah MRT Station being only 100 meters from our doorstep. ... more   less 
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Also Known As:
Royal At Queens Singapore
Royal At Queens Hotel
Hotel Royal At Queens Singapore

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