They lost one of our bags after we left it with the bell hop so we could continue shopping on our last day before flying back. The front desk and hotel manager were very apologetic but I wasnt really satisfied with their response. And so I asked for the hotel owner, thinking that I could get better answers from him or at least compensate us for the inconvenience their negligence caused us. The owner came out and greeted me. I asked him politely what would be their action if they failed to recover the luggage. The owner answered, 'then i will let you talk to my lawyer!' and told me that the hotel is not liable to lost luggage. I became more frustrated that he didnt seem to care about their guests. He didnt even apologize or empathize! He was arguing with me instead of feeling sorry for what happened. He spoke to me like uneducated person. It was really a bad experience and that hotel OWNER made it even worse. It was past 3pm and our flight was 5pm so we just ended the discussion. We flew back without our luggage.
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- Also Known As:
- Park View Singapore
- Park View Hotel Singapore