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“more than meets the eye” 4 of 5 stars
Review of Victoria Hotel

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Victoria Hotel
2.0 of 5 Hotel   |   87 Victoria Street | South, Singapore 188016, Singapore   |  
Hotel amenities
Ranked #98 of 294 Hotels in Singapore
Manila, Philippines
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“more than meets the eye”
4 of 5 stars Reviewed November 4, 2012

you wouldn't think much of this place when you first see it, but over all it was pretty good. hotel was in a decent location: right outside was a bus stop. hailing a taxi was pretty easy. mrt, hawker and market were walking distance. the room was excellent, spacious and with a king size bed

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Victoria Hotel, responded to this review, November 6, 2012
Dear Valued Guest,

Thank you for your generous compliments! We are extremely pleased to know that you have enjoyed your stay with us. We look forward to welcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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714 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Manila
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 30, 2012

One of the cutest hotel i've been in the world. small room, small beds.. small everything. but the cleanliness is superb. our room was located beside the ac exaust so the bathroom tends to be warm and noisy but closing the door will fix the noise. all the things you need in a hotel room is available from water heater to free water. no elevator thou so we have to carry our big bags. :) beast steak downstairs. 7-eleven beside the hotel and 5 mins walk to the mtr. very affordable and comfy hotel. :)

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Victoria Hotel, responded to this review, November 2, 2012
Dear Valued Guest,

Thank you for your lovely review! We are glad to know that you have enjoyed your stay with us. Indeed, Victoria Hotel is centrally located within the historic Bras Basah neighborhood and easily accessible with the MRT stations, the historic Bugis Street and shopping malls just a stone throw away.

Besides Victoria Hotel, we do have other hotels in chain like Santa Grand Hotel Bugis or Santa Grand Hotel Lai Chun Yuen at Chinatown to meet the diverse need of guests.

Once again, thank you for sharing your experience with us on TripAvisor. We look forward to wlcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket,
Top Contributor
128 reviews 128 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 30, 2012

The exterior of the hotel is not so impressive, small, dated BUT whenyou are in the room (deluxe), it is like you have stayed at 3.5 star hotel. the size is reasonable , clean, well lit, enough amenities with tea/cofeee making machine and free two bottled of drking water with a cool refrigerator ( I said cool because I expereinced from other hotels even a 4-5 star, some fridge were not cool at all, it felt like you left your drinks in a cupboard !). Bedding/pillows is great & comfy, smell good make you sleep like a log. Blanket like a normal and not a fancy Duvet one.
LCD flat screen TV with cable is enough for me to relax after my business with movies, games show & news.( In English off course -In Malaysia, mostly are local language TV programmes ). My room is facing street with a window (open half of it. May be preventing occupant to jump ? )
and Good Lord...I thought at first that I would be disturbed by the street noice but it seem so quiet even it is not 100% but you hardly hear a thing..The bathroom is small but you can move about ( I am a 6 footer 100 Kg. ) comfortably. Bathroom has no bathtub (I do not need it) has only a shower room with glass door. Hot/Cold water work well). The only downside is the elevator, it's located outside the hotel -Strange is'nt it but there are security stand be all the time to prevent outsider to get into the hotel. It 's value for money. Oh...I forgot, this hotel is near Bras Basah MRT (walikng distance ony 2 minutes) and 10 minutes walk to the famous Bugit Junction & Raffle Place. Moreover, there is a Bus Stop in front of the Hotel and 7-11 beside the hotel. If you are looking for a reasonble price hotel with no frill, convennient & safe but quiet nabourhood. This is the one for you..

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Victoria Hotel, responded to this review, November 1, 2012
Dear Valued Guest,

Thank you for your wonderful review! We are glad to know that you have enjoyed your stay with us. We will definitely share your positive feedback with the team. Once again, thank you for sharing your experience with us on TripAvisor. We look forward to wlcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 28, 2012

A great little hotel. 3 star but has everything a budget minded traveler requires - aircon, clean sheets, hot shower, TV, very friendly and polite staff.

Fantastic location, walking distance to the center.

highly recommended.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Victoria Hotel, responded to this review, October 28, 2012
Dear Valued Guest,

Thank you for your great review! We are glad to know that you have enjoyed your stay with us. We will definitely share your positive feedback with the team. Once again, thank you for sharing your experience with us on TripAvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 22, 2012 via mobile

I stayed for 3 nights at this hotel. It located in very good location. There is a bus stop in front of this hotel, adjacent to 7-11 store. Very close to bras basah mrt.
It's about 5 min walking to bugis + shopping center, bugis junction and bugis street.
We stayed at deluxe room, that facing the victoria street. The room also provide complimentary drink. The room are always clean.
The woman that works at receptionist and the old lady that works as house keeping were very friendly and helpfull.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
santagrandhotels, Hotel Management Team at Victoria Hotel, responded to this review, October 28, 2012
Dear Valued Guest,

Thank you for your compliments! We are extremely pleased to know that you have enjoyed your stay with us. We will definitely share your positive feedback with the team. We look forward to welcoming you back soon!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Blenheim, New Zealand
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 22, 2012

Booked with booking.com, so first night was paid in advance. I expected to settle the rest of the bill when leaving, but our room key was disabled next morning because I hadn’t paid for the next night. I have grave reservations about security in this hotel, as the lift is outside the reception area and open to a back street with no security key so anyone could get up to the room floors.
All that aside, the room was spacious and comfortable and the shower unit very good, with WiFi access good. There were a fridge, tea and coffee making facilities and a desk with chair in the room. The hotel is very convenient to several MRT stations, also Raffles shopping centre. Lack of breakfast facilities was a disappointment, but a Food Centre across the road had one or two stalls open for breakfast (very tasty) although most did not open until later in the morning.
Reception staff were polite and efficient, until our departure when I was told that they could not arrange a taxi to Changi. We tried unsuccessfully on the street, and eventually one of the staff came out and directed us to a close-by hotel with a taxi bay where we were able to flag one down.
Knowing what we do now, we would still return to the Victoria as it is very good value in Singapore.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Victoria Hotel, responded to this review, October 24, 2012
Dear valued guest,

Thank you for your patronage at Victoria Hotel. We are glad to know that you have enjoyed your stay with us. We willdefinitely share your positive feedback with the team.

Unfortunately, Victoria Hotel don't serve breakfast but there are plenty of restaurants and hawker centre surrounded and we would encourage guest to have a taste of the local Singapore hawker fare. As regards of our key card system, the key card is issued based on the numbers of room night payment made. However, we are sorry for any incovenience caused and will take into a consideration of changing system.

Once again, thank you for your feedback and sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buenos aires argentina
Top Contributor
85 reviews 85 reviews
60 hotel reviews
Reviews in 53 cities Reviews in 53 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed October 17, 2012

The room and the staff were fine. Excellent location. I was surprised that no soap or hand towel wwere provided. My single room bathroom had 2 bottles of shampoo and a comb. Perhaps the thinking is that haair care is more important than body hygiene. The noise that the trash collecting trucks made, daily at 04:30 was brutal. This noise went on for about a half hour.

Room Tip: A front room might be more quiet, than a rear room (#612) where one is awaken by garbage trucks at 0...
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Victoria Hotel, responded to this review, October 21, 2012
Dear Valued Guest,

Thank you for your review. We are glad that you liked the covenience location and noted some positive comment.

We appreciate your feedback about the hand towel, this practice was based on feedback from other guests to reduce the number of unused towels being washed each time a guest checks out, for environment reasons. As regards of the bottles shampoo, we provided a 2 in 1 shampoo and body wash.

Meanwhile, the garbage truck noise in the morning can be troubling for some travellers like you which we are sorry to hear about. Our practice is to offer our guest a change of room that is not facing the streets.

Once again, thank you for your feedback and sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria Hotel

Address: 87 Victoria Street | South, Singapore 188016, Singapore
Location: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#66 Family Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2 star — Victoria Hotel 2*
Number of rooms: 89
Official Description (provided by the hotel):
Victoria Hotel is centrally located within the historic Bras Basah neighborhood, with colourful and multi-racial cultures, and interesting shopping explorations. The hotel provides modern facilities and opens a window to multi-cultural Singapore. Victoria Hotel is convenient for getting to the heart of the city, with notable landmarks in the vicinity. Nearby are the historic Bugis Street, modern Bugis Junction, National Library Building and Bras Brasah Complex ideal for the leisure traveler seeking a cultural experience that is right in the centre of the action. Food stalls and eateries abound to entice the visitors as soon as they step out the front door of the hotel. Furthermore, Victoria Hotel is within walking distance of Raffles place, SMU and Suntec Singapore International Convention and Exhibition Centre at Suntec City, Mass Rapid Transit stations (MRT- Bugis and City Hall stations), Raffles City and Marina Square Shopping Centre and the Singapore Art Museum. Victoria offers a mid-range accommodation compared to the costly city-centre hotels to business travelers, SMU visitors and lecturers, and show or convention exhibitors and visitors. ... more   less 
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Also Known As:
Victoria Hotel Singapore

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