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“Average” 3 of 5 stars
Review of Hotel Clover 5 HongKong Street

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Hotel Clover 5 HongKong Street
3.0 of 5 Hotel   |   5 Hongkong Street, Singapore 059648, Singapore   |  
Hotel amenities
Ranked #123 of 294 Hotels in Singapore
Bengaluru (Bangalore), India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Average”
3 of 5 stars Reviewed January 3, 2014

Very small rooms, nice clean, limited space inside
ideal for two people
great location
staff are friendly
breakfast was nice but very limited for vegetarians


check your room v=before because in my room the A/C wasn't working and we had to shift rooms in the middle of the night

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherrine T, Public Relations Manager at Hotel Clover 5 HongKong Street, responded to this review, January 5, 2014
Dear Valued Guest

We would like to thank you for choosing Hotel Clover as your preferred boutique hotel.

We apologized that the air-conditioning in your room was faulty and you had to switch to another room in the middle of the night. The air-conditioning issue had been rectified.

We are in the midst of adding vegetarian items into the breakfast menu in order for our vegetarians guests to have more choices.

We hope that you will stay with us in the near future and look forward to be of service to you again.

Yours Sincerely
Hotel Clover 5 Hongkong Street
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88 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
South Africa
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 23, 2013

We loved this hotel. The staff was always friendly and helpful, especially Nicole. The location was excellent and close to the MRT, bus routes and Clarke Quay. Although the room was small, it was clean. Complimentary bottled water and sodas were provided. The wifi worked like a dream and was fast. The bathroom was spacious and the shower was lovely. The breakfast was made to your request but standard items were also provided. The safe in the room is large and works well. The glass partition between the room and bathroom - it is not transparent, but still very revealing.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherrine T, Public Relations Manager at Hotel Clover 5 HongKong Street, responded to this review, December 30, 2013
Dear Valued Guest

We thank you for choosing Hotel Clover as your preferred boutique hotel.

We are glad that you had enjoyed your stay with us. We will share your wonderful compliments with our hotel staff, especially Nicole.

Once again, thank you for choosing us and we look forward to be of service to you again.

Yours Sincerely
Hotel Clover 5 Hongkong Street
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Suisun City, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 12, 2013

I was very impressed with the staff at this hotel. We booked our hotel room on-line through a 2nd party website. That website suggested the hotel would be ok for families. When my wife and I arrived at the hotel with our 4 young kids, the hotel staff didn't bat an eye. They kindly upgraded our room free of charge, and did their best to make our stay enjoyable. The furnishings are very nice and chic, but the rooms are small. This hotel is set up for business or solo travelers and couples. The roof top pool and deck was cozy and enjoyable (we used it almost every night). The breakfast was cooked to order every morning which was nice. Overall we had a great time. I would definitely stay here again without kids. Kudos to the staff for making our stay so enjoyable!

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherrine T, Public Relations Manager at Hotel Clover 5 HongKong Street, responded to this review, December 15, 2013
Dear Valued Guest

Thank you for choosing Hotel Clover as your preferred boutique hotel choice.

We are so happy that you and your family had enjoyed your stay with us. We will be sharing your feedback with our front office staff to encourage them to go the extra miles for all our guests.

Once again, thank you for enjoying your stay with us. We look forward to be of service to you and your family again.

Yours Sincerely
Hotel Clover 5 Hongkong Street
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Los Angeles, California
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 8, 2013

I'm trying to be fair on a relative price basis, but I still think Clover falls short. The rooms and bath are tiny. I happen to like to sleep under a second sheet (ie between the comforter). First night I asked for this--and they handed me the sheet to put on myself. I thought, housekeeping is gone, budget place, OK. Second night I come back and housekeeping removed the sheet. I complained and they handed me a sheet and told me to write a note next time. seriously? So I wrote a note to leave the second sheet on the bed. So the third night, the bed was made and a neatly folded second sheet was laying on top of the comforter. I complained and the desk guy apologized but housekeeping was gone. Seriously?? They also had run out of eggs for breakfast that morning. Seriously???

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berkshire uk
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed November 24, 2013 via mobile

Payed £108 for a one night stay before flying onward.
The lady that works the morning reception shift checked us in and we found her extremely patronising. She made a mistake with our key card but instead of appologising she became rather arrogant, laughed and made out we were somehow incompetent.
The 'Deluxe' room was tiny. We could barely fit our two bags between the bed and bathroom. The room was clean and modern but basic and such a tight sqeeze for a couple.
We were woken at 8am by a load hammer banging the floor above us, we didn't recieve an explanation or apology even after approaching the staff.
The lift outside the room is loud and the sound echo's round the room throughout the night.
Didn't enjoy staying here at all, to many problems.

  • Stayed November 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherrine T, Public Relations Manager at Hotel Clover 5 HongKong Street, responded to this review, November 28, 2013
Dear Valued Guest

Warmest Greetings from Hotel Clover!

We apologised that you and your partner had such unpleasant stay in Hotel Clover 5 Hongkong Street.

With regards to our front office staff being rude to you and your partner, please once again accept our apologises. Hotel Clover takes pride in providing world class service and we assure you that such incident will not happen again.

Due to space constrain, the space under the bed are meant for storing luggage. We will emphasize to our front office staff to inform the guests upon check in that they may store their luggage under the bed.

Please do allow us to investigate the loud hammer banging incident and we will revert back to you.

Once again, we apologised for causing you and your partner such inconveniences during your stay with us.

Yours Sincerely
Hotel Clover 5 Hongkong Street
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Philippines
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 4, 2013

If you're looking for a value for money accommodation that's accessible from the Clarke Quay MRT, this is the hotel for you. A mere stone's throw away from the Central Mall, this new hotel along HongKong street is the best accommodation in the area. It has a boutique hotel vibe with lots of choices for dining and shopping near the area. You're a few stations away from Marina Bay and Orchard, so you're really not far from key locations in Singapore. Because its brand new, the rooms are clean, bright, and with complete amenities you would expect from a 4 star hotel. They even have a nespresso machine in the room and free wifi. Perfect for a business traveler or a couple that wants to tour Singapore. Highly recommend this hotel near Clarke Quay!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherrine T, Public Relations Manager at Hotel Clover 5 HongKong Street, responded to this review, November 6, 2013
Dear Mr Ryan

Warmest Greetings from Hotel Clover!

We would like to thank you for choosing Hotel Clover 5 Hongkong Street as your boutique hotel choice. We are glad that you had enjoyed your stay with us and enjoyed the amenities that we had in the guest's room.

We look forward in welcoming you back in the near future.

Yours Sincerely
Hotel Clover 5 Hongkong Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Clover 5 HongKong Street

Address: 5 Hongkong Street, Singapore 059648, Singapore
Location: Singapore > Singapore
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #123 of 294 Hotels in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Clover 5 HongKong Street 3*
Number of rooms: 55
Official Description (provided by the hotel):
Hotel Clover 5 Hongkong Street is a business style boutique hotel that is simple but luxurious with modern contemporary style of arts and culture. The 6 story hotel built in 2013 offers 55 rooms: 24 Superior, 12 Deluxe, 14 Executive, 5 Premier Executive. All rooms showcase contemporary interiors, enhanced with touches of natural wood and rich cultural accents. ... more   less 
Reservation Options:
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Also Known As:
Hotel Clover 5 HongKong Street Singapore

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