The service staff at Shangri-La Apts are absolutely excellent - it is apparent that they are used to people and families coming to stay for longer periods of time, and so they put the effort and into developing good relationships with customers. It may be the Shangri-La training because the staff at the main hotel are warm and friendly too, but at the apartments you do get the extra smile, effort and greeting every single day. Top notch.
This being said, someone on here complained about the sales staff being second-rate: I agree. But I've also been sorely disappointed with every single serviced apartment sales person I've dealt with across Singapore. The longer you stay, the more they charge. Ludicrous. Inflexible. Disappointing - and if anything Shangri-La Apts probably showed slightly more flexibility than the others.
The apartments themselves and common areas upstairs are in need of refurbishment, but then so are some of the competing properties around, the nearest being Treetops. What made our stay particularly rewarding (family of 5) was the proximity to the Hotel, The Line breakfast, the pool at the hotel - something competing apartments can't match. For that reason alone I would stay there again. Shame I couldn't get Golden Circle reward points.
The reason for choosing the Shangri-La was primarily the location. When I travel on business in Singapore I often stay in the business district which is not as family friendly as Orchard and the surrounding areas. You just get more space, greenery, quiet all in a convenient easy to reach place.
I would stay there again next time I come with the family, no doubt.
- Official Description (provided by the hotel):
- Shangri-La Apartments blend thoughtful layouts with enticing recreational options. Fully furnished apartments are well-appointed with crisp, contemporary design in earth tones. Residents also enjoy privileged access to all facilities and services of Shangri-La Hotel, Singapore during their stay in these short-term apartments. ... more less
- Reservation Options:
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- Also Known As:
- Shangri-La Apartments Hotel Singapore
- Shangri La Apartments Singapore