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“Bland, Soulless and Musty” 3 of 5 stars
Review of Shangri-La Apartments

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Shangri-La Apartments
1 Anderson Road, Singapore 259983, Singapore   |  
Hotel amenities
Ranked #173 of 290 hotels in Singapore
San Jose, California
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
“Bland, Soulless and Musty”
3 of 5 stars Reviewed March 8, 2013

Our travel agent raved about the Shangri-La Singapore, saying it was one of the best in the world, in his opinion. He said he would notify his contacts at the hotel to give us some VIP treatment. So at check-in I came with high expectations. Things looked promising when reception announced that we were being upgraded.

But alas, they put us into a bland, soulless, musty two-bedroom two-bath on the third floor at the Shangri-La Apartments. My heart sank when I saw the place. I suppose they considered it to be an upgrade, but I’m wondering if I might have been happier in a standard hotel room with a bit more style on a higher floor with maybe a view.

Also the tiles of the pool at the Shangri-La Apartments could use a scrub. They were a bit fuzzy from lack of use, I think. The big pool at the hotel complex didn’t have that problem.

I came away disappointed with my experience at the Shangri-La.

Room Tip: Stick to the hotel; avoid the apartments.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 people have reviewed this hotel

Traveler rating
    12
    4
    7
    3
    3
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12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2012 via mobile

We spent at Shangrila apartments almost one year and it is definitely a place where we wouldn't hesitate to return. Personnel is very friendly and helpful. All our needs were solved promptly. Rooms are spacious and clean with AC in every room,lovely furnished. We were also cooking quite often and kitchen was well equipped to meet our expectations. Internet connection is very fast and stable and whole hotel complex is well covered with signal. Apartment complex is providing complimentary facilities like tennis court,sauna,pool with jaccuzi. Another big advantage was that all appartment guests could use Shangrila hotel facilities free of charge (gym, tennis courts,pool,...) As well as complimentary shuttle busses to differenet parts of the city (business centres,sentosa,mrt station,etc). Furthermore location itself is very convenient right at the orchard road and close to botanical gardens.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jakarta
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 25, 2012

I stayed here for 12 nights and had a pretty good stay. I had and early check in by 9am, got complimentary roll away bed for my maid, and all the staffs were so attentive.

My only problem was with the hot water, the shower ran out of hot water after five minutes, it was so annoying. Other thing is, they really need to clean up and maintain the flowers on the balcony, full of dead plants, dirty, and loads of insects.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 18, 2012

The staff were very pleasant and helpful however that is about where it ends on the positive front. We arrived at about 9pm after a long flight with a very active 1 year old and discovered unlike anywhere else we have stayed, they charge per day not per night so our 9 nights charge turned into 10 days charge which when the cost was $600++ per day is not insignificant. We then went up to the room to find the door keys didnt work so frustration number 2. Then when we entered the apartment we were mortified. We had been told over the phone that the serviced apartment suites were the same as the ones in the hotel just with the additional benefit of a kitchen/kitchenette and a minimum stay of 7 days. However, I doubt this as the 2 bedroom suite/apartment we were given was decorated back in the 1970s with old cigarette smelling soft furnishings and brown plastic cabinets. The bathrooms were old and even the wall paper was peeling by the door. We immediately said we were not prepared to stay and the staff agreed to let leave despite having already swiped our credit card. Unfortunately by this late hour we were struggling to find somewhere else to stay and so the staff found us a room in the actual Shangri La hotel..however failed to mention that it was a twin until we arrived at the front desk...which just added insult to injury given I hadnt seen my other half for 3 months! So anyways, unless you get a 3 star price do not stay here given its 5 star pricing!

Room Tip: dont stay there!
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
128 reviews 128 reviews
57 hotel reviews
Reviews in 72 cities Reviews in 72 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed October 16, 2012

Stayed at Shangrila apartments. Much better value than hotel with access to all facilities there. Needs modernising but very clean and comfortable. Excellent restaurants and The Line probably best buffet in town. In passing mentioned to the receptionist I really fancied egg tarts but forgot to pick them up on the way back. Next day, she ran after me with a bag of egg tarts which she has picked up on her way to work. Now that is exemplary service. Thank you Suriney for making our stay in The Shangrila so memorable. You are what makes Singapore a great place to visit!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 21, 2012

We stayed in the Shangri-La serviced apartments for 4 weeks upon relocating to Singapore last month.
While the apartments look a bit outdated and could do with some cosmetic renovation, I can't echo the other reviews that they are tired and worn. As other guests already mentioned, we also had an issue with the shower running low on water the 1st day, but this was promptly fixed.
While both our airport pick up and departure got messed up, staff were quick to rectify the issue at no cost to us.
One advantage of staying here is the use of all facilties in the main hotel, which are quite adequate, especially the hotel gym. The cake shop sells some of the best in Singapore and the location is actually quite central close to Orchard Road with free shuttle buses to the business district and other major areas in the morning.

In summary a grand property in need of some overhaul to iron out issues brought upon by simple wear and tear.

Room Tip: Take a higher floor away from the rather noisy elevator bells
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  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 11, 2012

I have been staying in the Shangri-La serviced apartments for 6 weeks with my wife. To begin with, the hot water tank in the apartment did not provide enough hot water to suffiently take a shower. The apartments are in desperate need of renovation; the apartments just look tired and worn. The pool area looks recently remodeled and is nice. The main hotel which is next to the apartments has a beautiful pool area that has been under construction for the entire length of our stay. The gym is the best hotel gym I have every used. The Line Restaurant at the Shangri-La Hotel denied us a table outdoors one afternoon. We were told they couldn't sit us outside despite the fact that there were plenty of tables available.

My wife complained to management and got us upgraded to a 2 bedroom apartment that had sufficient hot water, and we got invited back to the Line restaurant for a free meal.

For the price, there is much better value at other hotels and serviced apartments. I would not stay here again.

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Apartments

Also Known As:
Shangri-La Apartments Hotel
Shangri-La Apartments Hotel Singapore
Shangri La Apartments Singapore
Shangri-La Apartments Singapore
Address: 1 Anderson Road, Singapore 259983, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#173 Top resorts Hotel in Singapore
#173 Spa Hotel in Singapore
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Shangri-La Apartments blend thoughtful layouts with enticing recreational options. Fully furnished apartments are well-appointed with crisp, contemporary design in earth tones. Residents also enjoy privileged access to all facilities and services of Shangri-La Hotel, Singapore during their stay in these short-term apartments. ... more   less 
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