First day we arrive at Singapore, at first we are not staying to this hotel.We are heading to our booking in "Diamond Residency" Chinatown. When we arrive and we found out the Hostel is bankrupt and we still found a man in that hostel but he told us that the people manage this hostel is runaway.
We are worried because its Christmas period and immediately found a hotel and we saw Hotel81 just in front Chinatown MRT.The hotel rate is day by day increase due to nearer to Christmas and we had no choice to paid 3 nite to stay there due to last minute.Beside , they need us paid for 3 nights fees in full without print receipt to us and that time i said must need a receipt from them since its paid.
Although it's out of our budget but is not a main problem , but there service is very bad!! First night , we had assign to the next door of the lift and beside our room that is a fire alarm system , every 5 sec will "Beep" 1time. It was irratating , the whole we can't sleep.
The next day we decide to change room and suddenly they restrict us cannot 4 people in a room. But when we had made our payment , there is no any restriction on headcount. But the staff no immediately take any action , then we just put our luggage on lobby. The same night , we back hotel around 12am and one of the staff mentioned we cant 4 ppl in a room.
She keep called our room line ... ringing 5 minutes keep disturb us and ask our freind immediately left the hotel said their hotel rules just give friend come 10 minutes. If not should check in another room.The room is not cheap SGD220 ++ per nite! Somemore is late night force us to check in another room.
The staff keep knocking our door and argue with us. She mentioned if tonight we will not check in another room , then she will forfeited our 3rd nite accomodation fees!!!We had mentioned to them , if they dare to forfeited and at first never said we cant 4 ppls in a room then we will report police.Beside , her attitude is forcing us and talk to us really no manners at all.Somemore we got the receipt of paying 3 nights accomodation. Its totally a scam , becareful of this hotel!!
The next day , my other 2 fren is forcing to find another hotel to stay and almost other hotel is fully booking. That last day , just we 2 person in a room. Can you imagine when 12pm , they really want us to check out. The Staff is knocked 1 time and straight away use key to open our door and ask us to leave. Can you imagine open your door without any informing... Frighten us!!!
The staff at last request my another friend passport to register again and at last they let us to stay for last night! How is their service !!! We are their customers ... how can we been treaten like that , is that we are foreigner?Singaporean is looked down Malaysian? The last night we back around 1am+ .. the lady keep irratating to call us to lobby because need to show the key to them to see then we can go up. Are we going to jail?
Can you imagine staying in HOTEL81 for 3 nite.First nite the fire alarm beep every 5 dec , put us to the next door of the fire alarm. Once we swich put us to the near roadside room. Second night 12am+ , called our room phone and knocked our door , either force my friend left the hotel now or check in another room. Is Late Night!!! The last day , open our room without informed , use their key to open although we are still inside and mentioned our room is been forfeited!!!!
Every day also had thing happen , do you dare to go in this hotel again. Bad impression to Singapore and this is my first trip!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.