I booked two nights at the above hotel whilst I was in Singapore on Business.
What I expected was a small comfortable tidy room in good condition. What I can say, is that the only thing that stacked up was indeed the small room and possibly the internet.
The reality, is that I am a Western Traveler, in Singapore on business. What I expected was a room in good condition. In this case the paint was coming off the walls, and the bath had large areas of enamel missing and mould growing where the sealant was missing. There was also no shower curtain.
What was the most insulting, was the bed, which had a very firm plastic covered mattress, without a mattress protector, that had only a thin cotton sheet covering it. In addition, there were disposable pillow cases on the pillows!!!
I found myself lying directly on the plastic covered mattress during the night - as the sheet was inadequate to cover the mattress, and the whole sensation was squalid.
My expectation was that there would be a decent comfortable hotel-style mattress covered with decent cotton sheets and pillowcases - not something that was like the inside of a mental institution - so that the mattress and room could be hosed out by the hospital staff!!
Most backpacker hostels have better quality amenities and this was completely unacceptable. I did notice later on that this 'Hotel' offers a 'money-back' guarantee if 'you are not completely satisfied' within 15 minutes of arriving, however the signage was in the lift, and I didn't notice it until much later. What a joke!
I wrote a letter of complaint to the owner/Director of the Hotel 81 chain, and he didn't bother responding, so it is obvious that the squalid room conditions apply to the attitudes of the Owner and Management too.
I would most definitely look elsewhere rather than use any of the Hotel 81 chain. Yes they are budget, however budget need not be as insultingly basic as what is offered now.. Buyer beware.....
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- Also Known As:
- Hotel 81 - Hollywood Singapore