We arrived at the hotel just after 7am to be told we couldnt get into our room until 3pm. When I complained that we were tired we were told we could be in by 1pm. We went into Orchard Road for a few hours and when we got back our room was still not available. We had a tour booked for 1.30p.m pickup. We were told that when the room became available they would take our baggage to our room. We arrived back at hotel at approx. 9.30p.m. and baggage was still in the baggage room. Hotel room was clean but very small and the bathroom had no shower recess so the water from the shower went all over the bathroom. Even the toilet was wet. Lucky we had only booked for 2 nights.

We recently had a few nights at the Fragrance...very low cost but pretty happy with the room.

1st, it is small, vry small (so small i had to leave the "e" out of very). But it was clean and tidy, the tv and fridge worked.

The beds have a plastic undersheet, which i understand is to prevent bugs etc and it clearly works.. but comfort is reduced for cleanliness.

The room has cups and tea/coffee however it does not have a kettle, but there is access to boiling water on each floor.

The location is OK, a little out of the way, but again, you get what you pay for, there are plenty of food places and a supermaket nearby.

The service and staff were faultless, could not hope for better service, courteous, knowledgeable and helpful.

On arrival we were given a small room that bearly allowed us room for our bags with space to move, we were prepared for a small room having read other reviews, but this was very small, then my wife noticed in the "wet room" bathroom, that the drain cover was loose, and after moving it, small ants started coming out. Immediately we decided to ask for another room after a short conversation we were offered a room later that day, on our return we were given a superior, this apparently means larger but with the same fitting.

As we really only wanted a place to sleep, this did the job ok. The location is fine, and we found it easy to get the bus to the closest MRT station Dakota, although Paya Lebar is a little close on a hot day we really did not fancy the walk (no direct buses).

Regarding the staff, I would not say that they were directly rude to us, but could have been more helpful when asked questions.

I checked in and waited for 20 mins before i get a room. The staffs are bot smiling... They are not accomodating! They let me carried my heavy luggage into their storage area. They dont know how to anticipate guest needs.
You ask questions you receive rude answers! Sorry but this hotel needs training for their staffs...