The hotel is located in very good area for exploring Chinatown. So here's the but.
I had booked a room with expedia, a upgraded room with 2 single beds and a balcony. I had read reviews that said even if you get the executive room it does not mean you always get a window. I did not want to be stuck in a room without a window so I made sure to book a room with a balcony. When we arrived I was told they did not have our room with 2 beds because the person in our room had extended their stay. I explained that I booked a room with 2 beds. My sister and I do not like sleeping in the same bed and that it was not acceptable for 1 bed. They put us in a room below ground, no balcony, and narrow window at the ceiling level (not really a window because you could not even touch it must less see out of it. They crammed a cot into the room wedged into the bed. The only way we could have gotten in and out of the bed would have been climbing in from the foot of the bed/cot. After asking to speak to the manager 4 times and being moved to 2 different rooms and spending the first hour and a half of our 1st day in Singapore begging for the room we paid for she called. She asked what she could do to make things right and I told her she could give us the 2 bedroom suite that we had been shown earlier. The staff wanted us to take the suite in place of our deluxe room with a balcony and my son and daughter-in-laws room ( they also were given a room in the basement not the room they booked). After the manager checked to make sure the suite was not booked she had us moved to the suite and gave my son the room we had been shown with the window near the ceiling. It all worked out and we had a very beautiful suite, the manager and the staff were always polite and we enjoyed staying there very much. I just don't know what they were thinking. They wanted us to be satisfied with the rooms they gave us because someone else extended their stay????? They did end up taking care of us and I really did love the hotel, just not the run around.
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- Also Known As:
- Scarlet Hotel Singapore
- Scarlet Singapore
- Scarlett Hotel Singapore
- The Scarlet Hotel Singapore