For a brand new hotel trying to compete in a mature market, the staff at the Westin Singapore let the hotel brand down. With high expectations after having been greeted at the driveway by a front desk staff member as my limo pulled up, and having her escort us to our room to be checked in, we were immediately let down by the very poor service at the Cook n Brew restaurant. We had to ask a server if we could get some service after waiting for an unacceptable period of time, and then after taking our food and drink order, one of our drinks didn't show up. When we finished our meals no one came to clear the table or enquire if we wished to order dessert or coffee. The next morning at breakfast in the buffet restaurant, the staff were more intent on setting tables than clear dishes or enquire if we wanted coffee of tea. Things did not improve on any of the following days. A real pity as the hotel has so much potential. Having stayed regularly at Westin Hotels around the world this hotel has some ways to go to attain the standards of a Westin Hotel.
- Official Description (provided by the hotel):
- Located in Singapore’s financial district on Marina Bay and walking distance from corporate headquarters, retail, dining and entertainment options, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2. 305 inviting guest rooms and suites, innovative dining options, a myriad of business and leisure facilities throughout the hotel, let you create your own experience. ... more less
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- Also Known As:
- The Westin Singapore