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“Singapore premium hotel” 5 of 5 stars
Review of Carlton City Hotel Singapore

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Carlton City Hotel Singapore
4.0 of 5 Hotel   |   1 Gopeng Street, Singapore, Singapore   |  
Hotel amenities
Ranked #36 of 300 Hotels in Singapore
Roosendaal, The Netherlands
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Singapore premium hotel”
5 of 5 stars Reviewed August 11, 2014

Carlton City Hotel is a brandnew high class hotel (1 year old) with reasonable roomrates in the business district of Singapore, close to China Town. It is a perfect place to stay due to the fine rooms, good services and the close proximity of a MRT ( subway) station or the taxistand at the front of the hotel. We had a very quiet and comfortable room on the 18th floor far away from any traffic sound. The layout of the spacy room is practical with very comfortable beds. The wall between the bedroom and the bathroom is a glasswindow wich can be sealed off bij a screen curtain. Nice spacy effect though! We have stayed 6 days in this hotel and had a great time in Singapore and we will definitely come back to stay in this hotel during our next trip to Singapore.

Room Tip: Select a room between the 18th to 23 floor to avoid any street noise.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, August 15, 2014
Dear Happytraveller0100,

A big "Thank You" for singing praises of our hotel! We appreciate your comments and we are indeed an 'upscale business hotel". We'd also like to share that our room sizes are 32 square metres and most of our guests, like yourself, enjoy the separate bathtub and standing shower (with rain shower facilities) areas. We are looking forward to your next stay with us, when you do visit Singapore again.

Carlton City Hotel Singapore
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594 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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English first
Hong Kong, Hong Kong
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 11, 2014

Carlton City is a new hotel, located near the MRT Tanjong Pagar. China Town is just 15min walking distance away. Nearby there are many restaurants, a supermarket, 7-11, fruit stores, a cook food centre... everything you need. The room is spacious with modern furnishing. Quite satisfied with our stay. There is one thing, they may consider to change some quality bed linen.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, August 15, 2014
Dear Connie F,

Thank you for reviewing us! We've noted on your comments with regards to the bed linen's quality, that it was not up to your expectations. Other than that, we hope it was a comfortable stay for you. See you again when you next visit Singapore!

Carlton City Hotel Singapore
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Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 10, 2014

Had a one night stay in this hotel recently and I agree with most travelers that this hotel has potential to be one of the great hotels in Singapore if the hotel management is willing to improve certain processes.

Room was comfortable and size was adequate for a single or a couple. For some reason, our key cards never seemed to work properly and the first time it happened, was almost immediately after receiving the key cards from the front office personnel who processed our check-in. Both check-in and check-out took a really, long time by the way.

In terms of bathroom amenities, you get the standard toiletries. Would be nice if they made the shampoo and shower gel bottles a little bigger (no conditioner though) or provided an extra set. The quality of the bed linen is a tad disappointing. Either someone decided to scrimp on the bed linen or they don't know how to wash bed linen properly.

Having said that, the bed was nice and comfortable, if you don't mind the harsh bed linen. Breakfast was decent and the pool looked inviting.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, August 15, 2014
Dear sunshin3,

Thank you for sharing your experience with us. We do apologise on the malfunction of our key cards and would like to add that during peak hours and high occupancy periods, the check-in/check-out process may be delayed at times. We would also like to assure you that we are doing the necessary to shorten the waiting time for our guests. With regards to bathroom amenities, the quality and quantity provided are benchmarked against the industry's standard. Should our guests require extra sets, our Housekeeping team may be contacted via the "Carlton Touch" button on the in-room telephone. Well-noted on the comments pertaining to the bed linen and we hope to able to welcome you back to stay with us again soon.

Carlton City Hotel Singapore
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Boulogne-Billancourt, France
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

Well located in the heart of Singapore's CBD. Comfortable and quiet rooms. I had a small issue with my dry cleaning during my stay and the hotel manager was very committed to resolving the problem.

Plenty of bars and restaurants nearby as well as proximity to the MRT doesn't limit this hotel to pure business stays.

Would definitely recommend.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, August 13, 2014
Dear the_adj,

Thank you for rating us 5-stars. Our service team will always be more than willing to assist our guests in any way they can. Thank you for the recommendation too!

Carlton City Hotel Singapore
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Stuttgart, Germany
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 10, 2014

Stay at the hotel for 7 nights. Hotel location is good with just 3 minutes walk to the Tanjong Pagar MRT station. There are many eatery places around the hotel, also a short 10 minutes walk to the famous Maxwell Hawker Center where many good foods can he found there. Did not try the hotel restaurants or room service since there are so many good eating places near the hotel. Only thing that I was not too happy is that the room aircon setting cannot be manually adjusted, seems to be centrally controlled by the hotel. Room temperature will be high especially during day time and it is very discomfort when you cannot adjust the room temperature to lower. Also, do take note that there is no weighting scale in the room, as I needed to weight the luggage after packing, you have to get the concierge to bring the luggage to the service department (located at 2nd floor) for weighting.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, August 13, 2014
Dear AP_traveller1031,

Thank you for reviewing us and we are glad to hear you found the hotel's location convenient. As a "Green Mark Platinum" hotel, our in-room air-conditioning preset temperature ranges from 23 to 26 degrees Celsius, with a choice of three fan speed modes. With regards to luggage weighing assistance, our Concierge team will always be happy to help. We've also taken note of your comments. Thank you again.

Carlton City Hotel Singapore
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Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 5, 2014

This is a brand new hotel, so new our cab driver had not even heard of it! A huge foyer with a beautiful chandelier, great cafes and the rooms are a good size. There is a power outlet inside the safe, a great idea for charging phones and tablets while you're gone for the day. The bed was comfortable and the market directly across the road has some nice local food choices. The rooftop bar was all but deserted but what a fantastic place to relax with a drink while looking out over the harbour. Check-in and check-out took longer than I would expect but with free wifi, at least the kids were not bored while we took care of those technicalities.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, August 8, 2014
Dear Rob876,

Thank you for the review and comments. We hope you've had a memorable stay with your family and look forward to seeing all of you again when you next visit Singapore!

Carlton City Hotel Singapore
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Palmerston North, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

This review is for the Carlton city hotel in Gopeng street Singapore.
the room and facility,s were of a very high standard,our room faced China town and the city.
We thought the lighting system was especially good and "eco friendly"this the first hotel we have ever stayed that had the foresight to include a night light. The MRT was an easy short walk, Evan while taking all of the travel bags to the airport. We found the breakfast wanting in quality if we arrived around 9.30 onward's.other than that it was a good verity to cover a wide range of local and over seas cuisine. The staff were very helpful in all matters.
There is 7/11 store on the opposite side of the street for "midnight" snacks (room service is expensive $20 for a burger) The MRT is best traveled on a day/s pass.Much cheaper to go to the Airport thank by taxi.
Thanks for an excellent stay.We will stay again, and would recommend to all. regards

Room Tip: We had a room over looking China town and the city, it was nice to watch the boat traffic in the por...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonCityHotelSG, Public Relations Manager at Carlton City Hotel Singapore, responded to this review, August 8, 2014
Dear Dennis L,

One behalf of our management team and service staff - thank you for the compliments pertaining to guest rooms' lighting and facilities. Delivering a high service standard is our priority and we are happy when our guests are happy! See you again at the hotel very soon!

Carlton City Hotel Singapore
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Additional Information about Carlton City Hotel Singapore

Address: 1 Gopeng Street, Singapore, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carlton City Hotel Singapore 4*
Number of rooms: 386
Official Description (provided by the hotel):
Carlton City Hotel Singapore is conveniently located on Gopeng Street off Tanjong Pagar Road, along the fringes of Chinatown, Raffles Place and within the Central Business District. The hotel offers guests an upscale and stylish experience, resonating well with international business and leisure travellers. Designed by reputed leading international interior design company Hirsch Bedner Associates (HBA), the hotel exudes designer-conceived touches and furnishings from the grand marble lobby to its spacious guestrooms. With 29 floors and 386 guestrooms, the hotel is primed to be the preferred hotel for discerning business and leisure travellers. ... more   less 
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