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“Great value” 4 of 5 stars
Review of Soluxe Inn

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Soluxe Inn
2.5 of 5 Small Hotel   |   15 Mackenzie Road, Singapore 228677, Singapore (Rochor)   |  
Hotel amenities
Ranked #2 of 59 Singapore B&B and Inns
Northern Territory
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
81 helpful votes 81 helpful votes
“Great value”
4 of 5 stars Reviewed April 18, 2013

If you had an unlimited budget you'd stay somewhere more decadent, but if you wanted a clean, simple hotel in a good location, this place is worth it. I stayed in a windowless room, which was quiet and dark - perfect for jetlag!

The hotel is very close to the Little India MRT station - take the Mackenzie Road exit and veer right through the car park and the hotel is right there.

The room included a TV, fridge, air conditioning and wifi. There are a few simple eateries in the neighbourhood.

I was in a single room, but if the doubles have the same bathroom, don't expect complete privacy - the wall and door is frosted glass.

I'd stay there again. But if Singapore is your destination for a holiday/vacation, and you can afford it, there are better locations. But most hotels in this price range are in less desirable places, so if cost is a factor, definitely consider Soluxe Inn.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Darwin
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 18, 2013

Reception is on the fifth floor accessed by an elevator on Niven Road. Our room was small but that's a norm for Singapore however what space there was was used well. There was plenty of cupboard space, a full height clothes rail and 6 coat hangers. The fridge was a fair size with room for soft drink cans and water bottles. Of concern for some will be the opaque glass wall to the toilet and shower areas. The desk is small but functionality there are bedside tables on both sides of the bed.
More attention needs to be paid to housekeeping as, for example, dirt that was behind the room door remained in the same spot for the five days we were there, toilet paper wasn't replaced when low requiring a trip to reception to ask for more and no spare soap was left when all that remained in the soap dish was a transparent memory of that that was once a bar of soap.
General maintenance needs attention too as every air conditioning unit filter I saw needed cleaning as they were choked with contaminates, I cleaned the filter in my room myself on the first night I was there to save time and ensure a more hygienic room environment.
These concerns could be classed as teething problems and if they are addressed properly the Soluxe Inn should be considered as a suitable hotel for shorter stays on a budget for those who want to spend more on shopping, food and entertainment and less on accommodation.
The Soluxe Inn is in a great position between Little India and Orchard Road, there are a number of cafe's, restaurants and bars with in close proximity and as with most of Singapore you feel safe walking the local streets day and night.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 8, 2013

The Hotel is located in Little India and for the price, size and location, its worth every penny compared to other hotels in the city. Just above the SMRT or just a 5 min cab ride to orchard! so if you're 4 sharing one cab, why take the SMRT? you can CAB all the way!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

Best value in Singapore, a city where hotel rates have skyrocketed over the last few years. New, clean, and excellent location in Little India between orchard, marina, and convenient to CBD.

Very helpful and accommodating staff.... Just ask.

Not luxury, but very comfortable and at a price cheaper than many flophouses in Little India and Chinatown. Fast Internet, too.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
3,122 reviews 3,122 reviews
110 hotel reviews
Reviews in 141 cities Reviews in 141 cities
8,054 helpful votes 8,054 helpful votes
2 of 5 stars Reviewed April 6, 2013

We recently stayed the Soluxe Inn for a few nights during a recent visit to Singapore. We found the location to be quite good but there were too many issues with our room to consider this a good hotel experience at this stage.

Pros
Reservation and Check-in: can be made easily through booking.com. We secured our room a couple months in advance for the Easter weekend. Check-in was quick, front desk attendant was kind as well. You do need to pay balance of your stay upon arrival.

Location: Hotel is well situated just a couple minutes walk from the Little India MRT station, Mackenzie street exit. You can see the red Soluxe Inn sign as you walk in the direction of Mackenzie road. Lot of good places to eat nearby if you enjoy Indian and South Asian cuisine.

Rooms: Being recently opened, the rooms and have minimal wear and tear at this point in time. Beds were fine, affording us good sleep during our stay.

Bathroom: Appliances were new and functioned well. Shower water pressure was fine, providing continuous warm water. Standard shower gel, shampoo, conditioner and soap were provided as were full set of towels and room slippers. There was a small table shelf extending from wall that provided just enough space to fit a laptop for working.

Room amenities: There were coffee/tea making facility and free bottled water which were all replenished daily. TV provided a fair number of channels and plenty of English news and entertainment programming. There was also a safe in the room, although ours didn't work during our stay.


Cons
Entrance difficult to find: You need to walk past the ground floor restaurant called Selera and there is a small glass door entrance immediately to a lift that can take you up to the fifth floor where you find the check-in lobby. There is a red Soluxe Inn sign next to this ground floor entrance as well to help you spot the small hotel entrance.

Room: Very bad sewage smell in our room upon arrival and pretty much throughout our stay - this is never a good thing. We had to cover the pipe drains in the bathroom and leave the windows open to help reduce the bad odour. This continued throughout out stay unfortunately.

Room size: Our room was quite small, just enough walking space to go around the bed. There is a small closet area to store you clothes as well as a gap area under the TV shelf. Otherwise, due to small room space, it is a bit difficult to store your luggage and possessions, particularly if you have much luggage. Table space equally small.

Pillows: While mattress was fine, we found the pillows to be quite high and firm. This is ok for those who sleep on their sides, but might give others unwanted morning neck pain as well. We suggest they replace seems pillows with something softer.

Room Safe: Unfortunately, our room safe didn't work during our stay. Front desk tried to fix it but it simply wouldn't function. They were going to bring in maintenance while we were out sightseeing but in the end, the safe was not mended or changed during our stay.

No Restaurant or Pool: There is no restaurant or pool at this Soluxe Inn. The good news is that this is a great dining district so you can easily find nice Indian, South Asian and other food nearby.

Price: Booked our room at SG$110 a night during the Easter holiday. Considering the small space and number of issues with our room, it wasn't worth this price. However, it is understandable that rates were higher as it was the Easter holiday.

Overall, based on our experience, we would try someplace else next time. There were simply too many issues with the room to comfortably recommend this hotel right now. Considering Soluxe Inn has only recently opened, it is our hope that they make the necessary adjustments so that this can be a better option for TA members visiting Singapore in the future.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soluxe_Inn_Mackenzie, Manager at Soluxe Inn, responded to this review, April 12, 2013
Dear BradJill,

Thank you for your email. We are sorry to learn of the little inconvenience that you had experienced during your stay. From your feedback here, we have identified the room and are doing another thorough check of the room.

Again, we sincerely apologise for the little inconvenience that you had experienced during your stay. If and when we should have the pleasure of welcoming you back to Soluxe Inn, please contact Evon or Weng as we would like to personally ensure that your subsequent stays will be pleasant.

Thank you very much.
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Trivandrum
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 4, 2013

The Hotel is just 2-3 minutes from Little India MRT. Its a new hotel. Rooms are small but ok for couples on short stay. I had stayed for 4N 5D. Good Bathrooms. The availability of Local restaurants and shopping areas nearby is the major attraction. Little India Streets are just across the road. 10 minutes to mustafa centre (24 hr mall). The Hotel is a good option for the budget price it offers.

There is no restaurant in house, but many restaurants are available outside. The hotel provides only what they offer on booking. Staffs are ok. The Hotel lobby at 5th floor is a small space and will find it difficult if you have to keep your baggage on ar after check in/check out.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 26, 2013

On the edge of Little India, a short walk from Bugis shopping area and opposite the Rex Bollywood cinema.

We stayed in 2 single rooms with no window. The location was good and the price good for Singapore. The hotel is not close to any MRT stations which makes travel a little more complex.

Taxis will not find it if you use the 15 Mackenzie Road address alone. Let them know the entrance is on Niven Road. Also let the know it is near the Bollywood Cinema. Because of the one way streets, navigation to this part of Mackenzie Road can be difficult and cost you more.

Reception is on 5th floor and it is a tall skinny hotel it's ok if you want proximity to this area. There is no in house food but you are amongst an abundance of food places.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Soluxe_Inn_Mackenzie, Manager at Soluxe Inn, responded to this review, April 12, 2013
Dear iJane,

Thank you so much for having stayed in our Soluxe Inn. I am so sorry to learn that you did not manage to find the MRT station. In fact it is just right in front of Soluxe Inn and across the car park.

We truly hope that you will stay with us again on your next trip. Speak to our colleagues and we will make sure that you will find the MRT station as well as all the convenience surrounding where we are located.

Thanks very much once again, iJane!
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Additional Information about Soluxe Inn

Address: 15 Mackenzie Road, Singapore 228677, Singapore
Location: Singapore > Singapore > Rochor
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #2 of 59 B&Bs / Inns in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Soluxe Inn 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Soluxe Inn Singapore

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