On our last trip to Asia I read in a magazine about Lucha Loco which recommended it as a Mexican place worth going to in Singapore so on our return from Jakarta, I was really looking forward to trying it on a Friday night before we left. We made the mistake of not making a reservation, which was our fault, but we turned up there at 7.30pm to find it already heaving, due to the fact that it is near the CBD in Duxton. We asked if there was any chance of getting a table and we were told that we could put our name down on the list and it would probably take around 45 minutes. They took our number and told us to make sure that we could hear it etc.
We went somewhere else nearby for a drink, as it was standing room only outside, and waited, and waited...and waited. Around an hour and a half later my husband walked over and asked how much longer it was likely to be and was told that we could squeeze four of us around a table for two or wait a little longer for a bigger table to become available. We decided to opt for the latter as we had two big lads with us. At just before 10pm my husband looked at his phone and noticed he'd had a missed call and so went over to see if it was the restaurant. It was and they had already crossed us off the list and claimed to have called numerous times, when in fact they had only tried once eight minutes previously and decided that we weren't worth calling again! My husband was extremely angry having waited for the best part of two hours and I was very disappointed as I had been looking forward to eating here. The worst thing was that they left us in a situation when it was late and had to try to find somewhere else to eat. As it turned out we went to a very nice Italian place down the road, so the evening turned out ok in the end.
While I appreciate that we should have made a reservation and not missed the one phone call they made in two hours, I do think that the way we were treated was very unfair.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.