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“This hotel is a game-changer” 5 of 5 stars
Review of PARKROYAL on Pickering

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PARKROYAL on Pickering
5.0 of 5 Hotel   |   3 Upper Pickering Street, Singapore 058289, Singapore   |  
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Ranked #23 of 301 Hotels in Singapore
New York City, New York
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“This hotel is a game-changer”
5 of 5 stars Reviewed July 29, 2013

Most business hotels (alright, I'll say it - most hotels) in Singapore suffer from the same dreary, beige-on-beige rooms and corporate-looking, non-offensive/nondescript design. Not so with the Parkroyal on Pickering, which is as refreshing and original as its competition isn't. The radical architecture and design looks as good in person as it does in the photos - a dramatic sky-garden in the heart of the city, with sleek interiors that could double as a B&B Italia showroom. It's a hip and stylish place that somehow still manages to toe the line as a well-run business hotel.

Rooms:
The rooms are modern yet comfortable and cozy at the same time. We loved the open bathroom concept and floor-to-ceiling windows in our deluxe room, which made it feel so much bigger than it actually was (if I had one minor suggestion to make, it would be that the toiletries smelt overpoweringly of an old man's cologne). The central lighting system was also a bit confusing - you could pick from four different lighting moods/schemes, but there is no way to turn on or off individual lights - a bit frustrating when you just want to switch off the bathroom lights! However, these are just minor suggestions, and in no way detract from one of the most beautifully-designed rooms in Singapore.

Facilities:
We stayed on the Orchid Club floor, which was definitely one of the nicest premium lounges I have ever visited. You could help yourself to open-kitchen style snacks and feel like you were relaxing in your millionaire friend's penthouse with a spectacular city view. The servers were also super-friendly and attentive, plying us with Singapore slings and margaritas until the room started to spin! ;) The infinity pool was nice if a bit on the small side and tended to get rather crowded. We had breakfast downstairs in the hotel restaurant, which was decent but fairly standard. If I had one wish it would be for a rooftop bar, which is strangely missing from such a hip hotel. There is a bar/lounge extension in the restaurant and a small bar next to check-in, but both felt like an afterthought; not really anywhere you'd want to spend time in. I'm just pointing out opportunities however, as this in no way detracted from our enjoyment of the beautiful grounds.

Location:
Excellent: a short walking distance from the nightlife activities in Clarke Quay, Boat Quay and food in the Chinatown area (hot tip: make a left onto New Bridge Road and walk down about 10 mins until you reach Keong Saik Road, which currently has some of Singapore's best bars and restaurants!).

Overall, we had an eye-opening stay and a welcome break from the usual Singapore corporate fare. Parkroyal on Pickering is definitely one of the best business hotels in the country and a must-stay for yuppies or anyone who appreciates good design. Time for the competition to pick up their game.

Room Tip: All rooms have city views and lush greenery outside their window!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review, July 31, 2013
Dear Izhew, thank you for the glowing review. I’m delighted to know that the hotel has left a very positive impression and it will be my pleasure to welcome you back again for another memorable hotel experience soon. Thanks…David
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1,209 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 29, 2013

Amazing designer collection hotel, it was small but details. simple, clean, Eco & comfort. will come back again. location was great, just near to China town & MRT station, but never mention into the introduction of the hotel. To Orchard by cab only $5.40~ quite reasonable.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review, July 31, 2013
Dear Crawford, thank you for your review. I'm very pleased you enjoyed your visit and that you recognised the hotel's great location. We look forward to welcoming you back soon!....David
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Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 29, 2013 via mobile

Recommended by friends, this hotel delivers on many levels and if you have a need to splurge treat yourself to Club room access, great service and views of Singapore skyline without the hordes!

Service is excellent and even when we arrived earlier than planned, no issue with getting a room.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
David-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review, July 31, 2013
Dear Desi_1971, thank you for sharing your recent experience at our hotel. I am delighted to read that you had the opportunity to indulge in our Orchid Club rooms. Great to hear that the team took very good care of you. Hope to see you back at PARKROYAL on Pickering soon..David
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Venice, California, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 26, 2013

We visited Singapore on our last stop after visiting 4 other countries in SE Asia and stayed at the ParkRoyal on Pickering. We could not have asked for a better experience! The location of the hotel is great, right across the street from an MRT station, very close to Chinatown, easy walk to Clark Quay, Boat Quay, and other great sights. The hotel itself is clean and fresh and has everything you need to relax and unwind in the city. It's very beautiful as well. We thoroughly enjoyed our stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review, July 31, 2013
Dear Sarah, thanks for the review and great to know that you thoroughly enjoyed your stay. Our guests are spoilt for choice when it comes to dining and entertainment options since we are conveniently located in the heart of Chinatown and just a 5-minute walk from the waterfront dining options at Clarke Quay and Robertson Quay. We definitely hope to be of service to you again when you plan your next trip to South East Asia….David
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2013

We stayed at a different hotel for the first half of our Singapore trip, and the whole time we were looking forward to our stay at the Parkroyal! The hotel is as amazing as it looks in the photos. It's the most unique hotel we've ever stayed at!

The complaints about the service seem to have improved since the first reviews, and we we didn't have any major problems. Contrary to some other reviews, we were able to get an early check in, and we loved the breakfast! We agree with other reviewers on some points though, and perhaps looking to make some small improvements will help this hotel get to the top of the list:

- A few random things weren't replaced in our bathroom, like face washers and some products.
- The hotel bottles their own water to be more enviro friendly, and this is great, but our water also wasn't replaced.
- We called down to enquire about printing our boarding passes and were told to email them through to reception and they would print them and bring them up to us. They never brought them up to us.
- Reception staff were unable to give any restaurant recommendations, and we seemed to know more about the area than they did.
- There needs to be more info in the room on how to use all the modern features. We're both part nerd and couldn't even figure out the phone to begin with!!
- The pool is small, and some kids had a super soaker water gun. I saw someone else complain about this in an older review too. Must be popular in Singapore! Anyway, in a small pool area these things are NOT appropriate - they should be banned.
- We had a late flight and used the showers at the pool to freshen up later in the day. There needs to be a shelf or a bench or something in the showers to put your stuff on. I had to put my some stuff on the floor and it got wet. There are lockers outside but they were all full (I think - either that or you need to get a key from reception?).

Also, the pool gets very crowded in the afternoon, and also gets chilly then as it's completely in the shade. Go earlier in the day if you can, for less people and more sun.

Hmm, we seem to have a few complaints! Perhaps we were too starry eyed by the beautiful hotel to care about these small annoyances, because this place is still a 5 to us!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review, July 31, 2013
Dear Carry-Ons, thank you for your gracious review. While it sounds like you enjoyed your overall stay, I’d like to apologise for the hiccups experienced along the way. It is only through feedback like yours that we are able to constantly adapt and improve our services. I appreciate your patience and hope to welcome you back for an even more successful experience. Thanks…David.
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Wollongong, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 26, 2013

This is a beautiful modern hotel with all the very mod-cons. The view from our Premier room on level 9 was absolutely fantastic, together with the comfortable space and modern styling it was definitely worth the extra cost. The pool is also very good for a hotel in the city center.

Location is perfect for enjoying the food delights of the 100+ of hawker stalls within 1 km of the hotel, it is also close to MRT and all the attractions in central Singapore.

Staff were very friendly and service was excellent. Some minor suggestions for improvement would be softer pillows, and more selection on the menu for in-room dining.

Highly recommended.

Room Tip: Premier rooms facing over Hong Lim park have great views over the interesting architecture of the ci...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review, July 31, 2013
Dear Trentbro, thank you for your comments. I’m pleased to read you took advantage of our location and managed to indulge in some authentic local street food. Sorry you didn't find our pillows comfortable. It's very interesting, some guests absolutely love them and some don't. You'll be happy to know we are in the process of introducing a full pillow menu program in order to make sure all of our guests have a relaxing and restful sleep. It will be my pleasure to welcome you again for a memorable hotel experience in the near future! Thanks…David.
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Sydney, Australia
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 25, 2013

My husband and I had a memorable staycation at Parkroyal on Pickering. The hotel is new with unique architecture. We were blown away by the design of the lobby when we first arrived and we particularly like the greenery touches incorporated into the design of the hotel. The room was tastefully designed; we love the cosy bed, high ceiling and the high tech control panel. The electric blinds are also great with day and night blinds to allow guests to admire the scenery outside. Despite the hotel experiencing pretty high occupancy, our room was exceptionally quiet and we had a great rest. The infinity pool was not big but the lovely bird cages for guests to chill around made up for it and the gym is also well equipped. The hotel is centrally situated right in the middle of Clarke Quay and Chinatown, within 10-15 minutes walking distance to Raffles place as well. However, despite the lovely design features, it would be better if the hotel looks into the service provided. Upon completion of check in, there was no staff to direct us to the lift and the numerous times we went in and out of the hotel lobby, the staff at the door did not acknowledge or seem to genuinely welcome us as the guests. This is very disappointing for me, because from the previous reviews, it seems like the staff are friendly and welcoming which is what we did not experience. Being a new hotel, I believe if the hotel is able to succeed in providing a unique personalised service and experience for guests, the hotel has the potential to achieve much more.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David-PARKROYAL, General Manager at PARKROYAL on Pickering, responded to this review, July 31, 2013
Dear ladylenn, thank you for your review. I was very happy to read you enjoyed the overall experience but very disappointed to hear about the service shortfalls. We take great pride a in delivering genuine, relaxed and personalised service. Obviously you did not receive that and for that, I sincerely apologise. Thank you for your patience and we hope to welcome you back in the not too distant future…David.
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Additional Information about PARKROYAL on Pickering

Address: 3 Upper Pickering Street, Singapore 058289, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#19 Family Hotel in Singapore
#21 Luxury Hotel in Singapore
#31 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — PARKROYAL on Pickering 5*
Number of rooms: 367
Official Description (provided by the hotel):
PARKROYAL on Pickering offers guests a luxury business hotel conveniently located at the gateway to Singapore’s central business district, near Raffles Place. Enjoy close proximity to key cultural, shopping and entertainment attractions. And take advantage of our spa, fitness centre, jogging path and pool – all conveniently located on the same floor. ... more   less 
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Also Known As:
PARKROYAL On Pickering Singapore

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