We booked 2 Deluxe Double Ensuite, & despite our request & reconfirmation that were acknowledged by the reservation staffs (through e-mail) that we'd like to have adjacent rooms (they even gave us the room numbers), they gave 1 of it to someone else. Not sure if it's a new guest. We did come earlier than the check-in time & left our luggages with them, so they definitely knew that we're there & should've reserved the rooms.
Then they gave us another room (in place of the 1 which was unavailable) that was far from our already-available room. However, after we requested it, they gave us a room which was quite near to our already-available room. We couldn't understand why they didn't give us this room in the first place.
Thankfully, everything else was as our expectations, some are even better.
Rooms were clean. It's small, but adequate for us. 1 of our rooms had a standing light, but the other didn't. So wasn't sure if it's standard or just a perk. Consequently, the room with it wasn't as dark as the one without.
The floor was untiled, so you might not have that "clean" feeling, but I believed they clean it up for every new guest. 1 of our rooms had a slight freshly-painted smell, but it didn't make us uncomfortable.
We didn't have problem with the space between mattress & the ceiling. We could sit on it fine. However, we noticed that our 2 rooms had different ceiling layout, lamp placement, etc. Is it possible that rooms have different height?
Yes, the walls were thin, & from the inside of our rooms we could hear things, but we didn't find it to be disturbing. In fact, we'd say it's really quiet at night. And even during breakfast time, although our rooms were on the ground floor & pretty near to the lobby & kitchen/breakfast place, we found the noise level to be acceptable. Actually, having read all the reviews, we were somewhat surprised on how little noise we experienced. Probably room's location (floor & position), and also how other guests behaving at the time of your stay, will determine the noise level you're experiencing.
The air-conditions were well positioned & functional.
Bathrooms/toilets were clean as well. Shampoo & shower gel were provided on the bathroom's shelf. Toilets, showers, heaters, and sinks were working well. Off course, you can't expect a 5-star-hotel plumbing standard, so we're content with it. However, 1 of the bathrooms didn't have hooks or anything that can be used as it. The total lack of it really gave us difficulties in doing our bathroom-business. It's weird, because our other bathroom had it.
There's no room service, so you will have to ask if you need anything replenished (such as toilet papers). On the other hand, their employees regularly cleaned up the corridors & other common areas.
Breakfast & the all-day coffee-maker were great. You just need to plan your breakfast time, especially if you want the fruits. There were common fridge & washing machine, but we didn't use it.
We have nothing to complain about the staffs (well, except for our rooms mix-up). They helped us exchanging our paper money with coins to be used with a vending machine located just outside of the hotel.
They have free wi-fi which during our 3 days stay was sometimes inaccessible. We didn't really utilize it that much though, so we can't really comment on that. It's working when we needed it, but on occasions it wasn't.
The location was pretty near to the city, and probably 1 of the reasons for the price they asked. Therefore, we found their charges to be reasonable.
This was our first visit, & we certainly will consider this place again whenever we're visiting Singapore.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.