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“Unwelcome receptionists” 3 of 5 stars
Review of Strand Hotel

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Strand Hotel
3.0 of 5 Hotel   |   25 Bencoolen Street, Singapore 189619, Singapore   |  
Hotel amenities
Ranked #157 of 300 Hotels in Singapore
Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
“Unwelcome receptionists”
3 of 5 stars Reviewed July 3, 2013

Stayed here for a night to attend a meeting the next day. The room size is alright and overall cleanliness is fine. However, the receptionists (regardless what shift they were on) looks like they hate their job. They don't smile nor greet whoever that comes to the counter. They really need to attend some customer service class or put a big mirror to reflect their faces when they talk to guests. The room does not come with drinking water at all. Barely any toiletries. You have to pay for deposit if you want the ironing board and iron, and even hair dryer. There is a 7E nearby and also a MRT station. Amenities is basically close by with this hotel and wifi is provided for free. I stayed in cheaper hotel the next day, and guess what, the room actually comes with drinking water, hair dryer and toiletries! Plus a much more friendlier and helpful receptionist who greets and welcome the guests at any time.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Dhaka City, Bangladesh
Top Contributor
99 reviews 99 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 27, 2013

Every time I travel with family, service & atmosphere of the hotel are more important to me than the look, get-up, etc. This time before going to Singapore, I had spent almost hundred hours to find a well recommended (by tripadvisor, obviously) family hotel with reasonable cost/ price.

In such situation, I had decided to communicate with Strand Hotel. And, I think that was the most correct decision of all. Philina, the reservation staff of Strand Hotel has been so generous, responsive and helpful to me .... which has been beyond my best expectations. We are very much thankful to her and the hotel. We received numbers of good services from the hotel. And, thus would highly recommend this hotel, specially for family visitors.

It is nearby two MRT stations (Dhobi Ghat & Bukit something); numbers of bus stops around; opposite to 'Seven Eleven' and a Hawker food Court with multiple options, a Mexican restaurant next door, money exchange 2 buildings away; just one building away from the main road. MRT construction going on in front, but no noise was there at the higher floor levels.

Only suggestion to the hotel: Please renovate your reception area and give it a modern look the way you have renovated the hotel rooms.

The hotel also allows early check in, we reached the hotel at 6:15 am and got a room with no extra charge.. as one room was available.

Breakfast was complimentary and of moderate quality (cereal, bread&butter, noodles, hashbrown, bacon, beans, juices) and more than fine with us.

Room was simply great, we got a room at 9th floor. Staff are generous and kind like all the other people in Singapore.

I liked the hotel very much... And, would like to stay there again... Thanks to the staff, specially Philina, for your wonderful and amazing supports. Best wishes to Strand.

Room Tip: While booking advice the Hotel: For room at higher floors and with view
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bintulu, Malaysia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 6, 2013 via mobile

Strand is a neat place with moderate size rooms located fairly close to the metro station which makes it a boon in Singapore. Rooms are clean and well furnished.

Restaurant is basic. If you can avoid it, there is a food court around the corner.

Overall, book this place if you need a decent place to sleep over and you are looking for value for money. It is a safe bet. You won't be disappointed.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 4, 2013

Its very centrally located hotel with rooms being pretty clean, breakfast is nice and overall good value for money. The staff is pretty helpful and warm to guests. Location wise its very good and has various means of transportation available at walking distances.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 26, 2013

great location. walking distance to mrt sation, bus stop, taxi stand and catholic church. just across the street is a 24 hours food center (kopitiam) and 7 eleven. 5 mins by taxi going to orchard (famous shopping area), suntec mall (fountain of wealth) and funan (great area for shopping gadgets). clean and neat rooms. good american buffet breakfast.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pondokgede, Jawa Barat, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 20, 2013

Budget and location-wise, Strand Hotel is a very good and convenient hotel. Had a good 3D2N stay with friends. The hotel is surprisingly very quiet despite the construction is taking place just outside of the hotel.

Location:
Not a lot of tourist attraction but Bras Basah and Dhoby Ghaut MRT station and bus stop is on a walking distance. Excellent!

There is Bencoolen station construction so it may be inconvenient for some of the guests. But it is not as dusty as you expected. The construction workers clean the mess and even mop the sidewalks (at least that is what I saw).

711 is right across the street. There is also kopitiam next to it with reasonably-priced and good varieties of foods. You may consider to have a breakfast here should you on a long stay at Strand.
Coffee Bean is also nearby if you want to grab some coffee and chilling up.

A health clinic is located beside the hotel.

For muslims, there is masjid just 50 meters away from the hotel and halal food stall nearby.

If you a vegetarian, there is a lot of vegetarian restaurant at Fortune Center. Just a walking distance away.

Staffs:
Front desk was very helpful but all of the staffs are unfriendly. What's wrong with smiling? It is not hotel Transylvania.

Rooms:
Room is not that spacious but very clean. The bed is fine, the pillow could be better. Air conditioning is working fine. TV placement is questionable, why did they place it between the pillars? We ended up not touching that big nice TV. But hey, who is watching TV while on a vacation?

The room has a decent sound proof materials as we didn't have in issue with construction just below our window.

Bathroom is rather small but again is very clean with good amenities and separate toilet, great for group stay I must say :D
Shower is nice and has great water pressure. Never had an issue with the hot water.

Breakfast:
Strand offers very basic and tasteless menu of breakfast:
2 chicken sausages, 2 ham bacons, sunny side up / scrambled egg and hash brown / red bean.

There is also a small buffet of:
- Coffee / Tea (both are poor).
- Cheap cereals and milk.
- Cheap toast/pancake.
- Bland fried Noodles (better mix it with sambal provided for a better taste).
- Orange / apple juice.

I suggest you to have a breakfast at Kopitiam across the street for a better taste and mood.

Wi-fi:
We have a complimentary wi-fi during our stay. Speed is reasonably quick but signal strength is kinda poor in our room.

Overall Experience:
We were not stay in the hotel most of the time, but I have to say we had a comfortable and decent stay.

If you're a on a group vacation and on a budget, you night consider Strand Hotel.

Room Tip: Choose room away from construction site if you wish.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 22, 2013

BOOKING
This hotel does not have online registration anywhere. You simply fill in the forms from their website. Submit it then the hotel staff will reply your email.
You will need to provide your credit card Information to secure the bookings. First of all, this may seem unsecure sending credit card informations over the email. But I have no problem.
Your credit Card will not be charged at the time of booking, and will be charged upon check-in, or if a no show, then hotel will charge your credit card for 1 night.
You may also prefer to pay in cash.

LOCATION
the location is superb!, close to bus stops at rendezvous hotel just 50 metres away, and the other is at Prinsep St. you will have to walk pass Rendezvous hotel at the back of Strand Hotel (there is a shortcut)
Also VERY close to Bras Basah MRT (Exit D).
Also near:
- 7-eleven right accross the street
- Kopi Tiam (24 hours food hall)
- Coffee Bean Coffee shop

there is a construction right in front of the hotel, but will halt after around 9pm.
make sure you get the room facing the rear.
We got room 601 right at the end of the hotel, facing Rendezvous Hotel which is very nice view

This Hotel also in progress of renovations, They are currently renovating 2nd and 3rd floor

ROOM/AMENITIES
Our room was at renovated 6th floor, so it's quite clean, bathroom also updated but no electricity outlets, clean and comfy bed with extra pillow, LCD TV, an empty refrigerator but working cool, and a very cold AC.. *lol*
Hot water is running fine.

WIFI
We get a complimentary Wifi, which we did not have the chance to try it out, but nice to have that option

BREAKFAST
The dining area is.. well.. from my view looked like a vintage old Diner.. haha

Breakfast was very very basic, you will have a portion of:
2 pcs of Bacon + 2 pcs of sausages + Sunny Side up + 1 Hash Brown
which is enough to start the day
the next day, the breakfast vary a bit:
2 pcs of Bacons + 2 pcs of sausages + scrambled egg + red beans

there are also a small buffet of:
- Cofee / Tea (coffee is really bad... )
- Cereals (corn flakes and milk)
- Toast / French Toast or Pancakes
- Fried Noodles
- orange juice

which you can help yourself

If you get bored with this breakfast, you can just hop to Kopi Tiam.


STAFFS
staffs are great and friendly (well except those at the restaurant a.k.a diner)

OTHERS
There is an Internet Kiosk at the lobby which you can use for S$1 per 15 minutes, using a dollar coin.

Overall, We had a good sleep here. we got the Double Room for S$140, there are options of Family Rooms for S$240 and S$280 up to 5 person staying per room.

Very easy getting around from this hotel (Bus and MRT) you can also ask the reception to call a taxi for you.

Room Tip: Choose a far left room to get a good view.. x01 room...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Strand Hotel

Address: 25 Bencoolen Street, Singapore 189619, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Airport Transportation
Hotel Style:
#30 Best Value Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:3 star — Strand Hotel 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Strand Hotel Singapore

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