We were a family of 10 when we stayed at this hotel for 5 days - 2 family rooms (2 queen size beds). 1 room had no issues with the beds, bathroom. The other room had an issue with water leaking at the shower area (only during taking a bath) but it was tolerable. Each rooms were equipped with coffee, kettle, 4 free toothbrush+toothpaste, 4 room slippers. We had no problems with the sockets because most of us have been to SG before and we already brought a universal adapter.
Check In: We didnt encounter any problem but it took too long. They had to get all our passport names (so we had to give them our passports), all 10 of us.
Check Out: The trainee made a mistake by overcharging our credit card for S$330!!! Good thing we double-checked all the credit card receipts given and noticed the overcharging. Though it seemed liked an honest mistake, but, it was not acceptable. We had to go back&forth with all the many receipts (because the terminal didnt allow them to charge the overall amount of S$1,920, so they had to divide it....hassle).
Breakfast: Was okay, not the best breakfast, but not bad either. It was enough to fill our stomach before lunch time. However, it was the same breakfast from Monday to Sunday.
Location: Very convenient, 2 MRTs in the area - Bras Basah, Dhoby Ghaut. Fast food place Kopitiam, and 711 were right across the hotel. Thumbs up!
Airport Service: Well, knowing and doing our research about the front area being closed for the MRT construction, we didnt rely on simply asking the staff to hail a cab for us. We were 10 with multiple luggages so it would be a nightmare hailing a cab. We hired a van - very affordable, S$50-60 going to the airport. Great Option!
Rooms: were pretty acceptable. we didnt want to be choosy and nitpick because afterall, it wasnt a 5-star hotel. It has the basic necessities you need.
Housekeeping: No issues, kept the room clean, nothing was missing
Staff: Well, Singaporeans are not the most smiling and kind people in the world and so we had to excuse them for looking stiff and haggard. however, we did encounter few staff who had some smile to their face and were kind. I guess, the kindness campaign of their government is working.
Overall Experience: We had an overall pleasant experience. We weren't in the hotel most of the time - we leave 830-10am, come back 9-11pm. The times that we were there were okay for us.
If you're a group of 8-10 and on a budget, looking for descent place to sleep, this hotel may work you. =)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.