We had some friends visiting Singapore and decided to take the opportunity to get a group of our local friends together for dinner on Saturday evening. From a google search we came across Mom's Kitchen. The menu options looked good and the prices reasonable and with the minimum for 20 people suiting the number of guests. And here started a very pleasant and wonderful customer service experience. Raj took my call on the Tuesday evening and promised to call back in 10 mins - he called the next evening with an apology saying that the previous evening had been a very busy one with several deliveries. After an easy me responsive chat - 'yes, we can do half plain and half butter naans, and also similarly half of peas pulao and half veg biryani. You can confirm detail and numbers by email by Friday night'. So we send an email late Friday evening confirming detail and call a few minutes later. Raj answers 'yes, just reading your mail and will,confirm by mail and call back if any doubts. Don't worry about keeping the food warm after delivery - tell us exactly when you think you will serve dinner and we will deliver at that time. Email confirmation arrives shortly.
Sat morning and a call from Raj clarifying some detail on the choices and confirms deliver time of 9pm. Evening arrives, a lady calls at 8pm asking if we wanted delivery a bit earlier and on hearing no please, says 'that's fine - will be there at 9pm. The food arrives with a friendly delivery guy, packed very well in quality plastic containers, properly sealed to keep the food warm. And along with the bill, ready change in anticipation of receiving a round sum. Food is served - each dish distinct, flavorful, very tasty and of very high quality. Everyone is equally impressed. Dessert time and we realize the gajar halwa is missing. A phone call and this is remedied quickly with a separate and quick delivery.
If at all anything could have been better - the quantities could have been less generous as we ended up,with lots of food left over though also due new level of health consciousness meaning people not eating much!!
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