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“Well worth the money” 5 of 5 stars
Review of Capri by Fraser Changi City

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Capri by Fraser Changi City
4.0 of 5 Hotel   |   3 Changi Business Park Central 1, Singapore 486037, Singapore   |  
Hotel website
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Hotel amenities
Special Offer
World Cup Package
Ranked #32 of 291 hotels in Singapore
London, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Well worth the money”
5 of 5 stars Reviewed December 11, 2012

We stayed for one night while en route back from Bali to Europe and we'd gladly stay for longer. Decor (in both the rooms and common areas) is stylish, the staff are friendly, helpful and professional and the hotel rooms are a great size. We didn't take advantage of the cooking facilities in the room but there's no need to go to the nearby if you want a night in.
Access to the airport and the city centre via the metro (MRT) is quick and easy. Only problem is that signage to the hotel from the metro is unclear (easiest way is to go through the shopping centre and eventually you'll find and follow the sign saying "hotel" - there's only one on-site), and the open-air swimming pool is very noisy during the day because of the amount of building work going on nearby but these didn't detract from our stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond_Howe, General Manager at Capri by Fraser Changi City, responded to this review, December 18, 2012
Dear Gruffl,

Seasons Greetings!

Thank you for your positive comments about our property, services and our team. We are glad that you and your family had a memorable stay.

We have taken note of your comments about the signage and are working on it.

We look forward to welcoming you back

Merry Christmas

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • Danish first
  • English first
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English first
Darwin, Australia
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 7, 2012

Great location for overnight stays in Singapore. The hotel is only a short taxi ride from the airport and right next door to a shopping mall (with lots of dining options) and the MRT if you need to go further afield. Our taxi driver had difficulty finding the entrance due to the roadworks and switched off the meter so as not to overcharge us (I doubt that this would happen anywhere else in the world!). The hotel is sparkling new and spotless, rooms are very well appointed with a large shower and bathroom as well as kitchenette facilities. The staff were very helpful and welcoming. We would definitely stay there again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond_Howe, General Manager at Capri by Fraser Changi City, responded to this review, December 18, 2012
Dear bnh,
Thank you for your comments about your recent stay with us. We are glad that you enjoyed the property and in particular it's location.
We hope to welcome you back in the near future.

Merry Christmas

Warm Wishes
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Konigstein, Germany
Top Contributor
105 reviews 105 reviews
69 hotel reviews
Reviews in 79 cities Reviews in 79 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed December 7, 2012

The "hardware" of the hotel cannot be praised more: Large and light rooms, fully equipped with everything, pool and gym at ist best, innovative concepts for guest laundry and in-room cooking, close to airport, shopping centers and almost hundreds of restaurants from food court to cuisine.
Only problem: SIN airport has its peak at night, and like most hotels also this hotel has not a lot of mercy with people coming in very late and wanting to stay until late. I was lucky and found a very helpful check-in clerk who gave me a generous late checkout. Also, an hourly shuttle service is not frequent enough (the taxi is around 15 Sin$).
In general, airport hotels should operate like rental car companies, where up to 24 hours is one day, no matter when you start.

Room Tip: Be careful, at one side of the hotel there is heavy construction work.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond_Howe, General Manager at Capri by Fraser Changi City, responded to this review, December 11, 2012
Dear Profigast,

Season Greetings!

Thank you for staying with us and we hope you have had a wonderful stay with us.

Capri is 4 months old and we are still in the midst of reviewing the need for a 24 hours airport shuttle service with comparison to the other hotels in the East. It will take a minimum of 6-8 months to determine the frequency of our late arrivals and departures figures. As such, our current airport shuttle services operates from 6.00am to 1.00am daily.

Once again, we thank you for your feedback.

Have a Merry Christmas!

Warm regards
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Santa Barbara, California
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 6, 2012

I spent 4 nights here during a business trip. The hotel is nice, tidy, neat and clean. It's next to the Changi shopping mall, smothered are restaurants and shops nearby. My room was pretty in its decor. It was very functional and pleasant. It was facing a construction site..but I was at work while they were loud..so it wasn't a problem. The kitchen area is a nice touch. I got some apples, pears and bananas from the grocery store in the underground floor of the mall..and I was able to cut them and use the plates very conveniently. The gym is REALLY nice! It's new, has all you need while away from home. I didn't not have problem with overcrowding and I was going at 6 am

Room:

Pretty. No drawers or clothes. HUGE shower with a "rain" shower head (wish it had more pressure). Loved the shower! Safe and closet very efficient. Weird thing was the body wash - no soap, the body wash has rum flavor. Do you really want to smell like rum?? I bought a soap from from Body Shop in the mall..I don't want to go to work smelling like rum. No drawers was weird, but I used the night stand drawers. They have US outlets in the room yay!!! Tv was weird. I listened to radio on my iPad. No problems with room.

Spa:

Got a massage. Place was FREEZING. If you are a conservative American, probably not the place for you - process includes butt and boobs massage. I'm European- born I don't mind. Wasn't crazy about the cold though. Freezing!!!

Gym: loved it! Went every morning!

Lobby: they have free drinks 6-7pm!!! Very nice. Breakfast sucks. $30 for a very limited selection. Go to the mall and get pastries instead. Bread basket place opens at 7.30am, the rest at 8am.

Location - OMG every taxi driver got lost!!! The place is a labyrinth and the hotel is new. Not one single driver made it ok!! The rides for me and my colleagues varied from just annoying to plain terrible. To get to the hotel, just tell driver to take you to Changi Point shopping mall. Don't even bother saying the hotel. They know the mall. Good luck. Fair from airport should be no more than $10.

Stayed December 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond_Howe, General Manager at Capri by Fraser Changi City, responded to this review, December 11, 2012
Dear GizelleAnaji,

Seasons Greetings!

Thank you for staying with us and providing a detailed feedback of your stay. Overall, we are glad you had a good stay with us.

Your suggestions and recommendations have been considered and we will be making some of the changes to improve the quality of our guest's stay.

Once again, many thanks!

Merry Christmas!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 6, 2012

I'm a huge fan of Singapore anyway, but this newly opened gem is awesome! Usually, I stay downtown somewhere, just to be close to Clarke Quay and the surrounding shops. But, this time, I wasn't going to have time to do anything outside of work, so my office put me in the Capri. The room is huge, the TV is huge, the closet is huge, the shower is huge (in case you need a huge shower), and the wifi is flawless from the time you walk through the automatic double "huge" front doors! I will stay here every time from now on!! Oh, and I didn't even mention the kitchenette!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond_Howe, General Manager at Capri by Fraser Changi City, responded to this review, December 18, 2012
Dear austinfullers,

Thank you very much for your compliments. It gives us immense pleasure to learn from your feedback that your visit to our property was pleasant and comfortable and we were able to match your expectations.
This is the best gauge by which we can measure our success.

We look forward to welcoming you back soon.

Merry Christmas and Happy Holidays!

Warm regards
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Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 5, 2012 via mobile

Stayed for 3 nights during business trip from 2-5 Dec. Service is good. I'm really impressed by a housekeeping lady on seven floor. She greets me every time and put efforts to communicate with guests. I feel like home! Front office staffs are also very friendly and helpful.
Location is a bit far from city but there is a shopping mall attached to it. Can go for a drinks just opposite the hotel.
Room design is nicely done with full serviced apartment facilities. Clean and well maintained.
Highly recommended!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond_Howe, General Manager at Capri by Fraser Changi City, responded to this review, December 18, 2012
Thank you very much for your detailed feedback. We are glad that you enjoyed your stay with us and the service you received from our staff.
Such positive feedback makes our efforts worthwhile and inspires our team to achieve higher levels of guest satisfaction.
We once again thank you for your valued feedback and look forward to welcoming you at Capri by Fraser Changi City.

Merry Christmas!
Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 4, 2012

Very new, clean and nice and one of the only options in the Changi business park area...

The room is very small and for some reason has a kitchonette, not sure if they are trying to be a business hotel or an extended stay. Laundry facilities on each floor point to the latter...

Terrible options for breakfast - they have a buffet for $28 SGD which is not included in the room rate, and if you ask the front desk for a more reasonable option they will direct you to McDonalds or 7-Eleven... I laughed out loud.

Strange check-in process, they seem to have good technology with apple PCs running the front desk, but then they produce a calculator to show you the room rate and the rate with tax. It felt like I was negotiating for gold or silver in the carribbean. Get rid of the calculators and class it up a bit.

They also might want to consider turning the perfume dispenser down as you can smell this place from a block away...

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond_Howe, General Manager at Capri by Fraser Changi City, responded to this review, December 11, 2012
Dear kbasa,

Thank you for your feedback.

It is unfortunate these incidents happened during your stay with us. All our staff have been briefed and we assure you that this will not be repeated.

We appreciate that this was brought to our notice.

We thank you for staying with us and once again, our sincere apologies.

Have a Merry Christmas!

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Capri by Fraser Changi City

Address: 3 Changi Business Park Central 1, Singapore 486037, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Singapore
#30 Luxury Hotel in Singapore
#32 Top resorts Hotel in Singapore
#35 Family Hotel in Singapore
#43 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Capri by Fraser Changi City 4*
Official Description (provided by the hotel):
Designed to meet the lifestyle needs of the digital generation, Capri by Fraser is a hotel residence that empowers its residents with a menu of intelligent services to choose the way they want to rest, relax and recharge. Urban inspired, high-tech and intuitive, Capri by Fraser's "always on" e-efficiency includes iPad-activated check-ins, interactive e-concierge, interactive walls, a Data Box and high-speed WIFI internet access. Its spacious studios, a total of 313, complete with fully equipped kitchenettes, allow more freedom of space than that of the average room. The option to cook any time of the day and play Kinect for Xbox 360 while doing the laundry provides a refreshing alternative to that of typical hotels. ... more   less 
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Also Known As:
Capri By Fraser Changi City Singapore

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