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“looks like the brochure... but has a couple of problems.” 4 of 5 stars
Review of Kam Leng Hotel

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Kam Leng Hotel
3.0 of 5 Hotel   |   383 Jalan Besar, Singapore 209001, Singapore   |  
Hotel amenities
Ranked #144 of 293 Hotels in Singapore
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 19 cities Reviews in 19 cities
69 helpful votes 69 helpful votes
“looks like the brochure... but has a couple of problems.”
4 of 5 stars Reviewed September 19, 2013

Booked an executive room for a two night transit in Singapore. Easy to find from the airport by taxi ($27 including airport and peak-hour surcharge).

Staff were welcoming, check in was quick. Booked the executive room as shown on all the booking sites... expecting a room with windows, but was originally assigned a windowless room with windows only in the bathroom.

Went back to check-in and was told an executive room only means larger size. They could offer me the 'room in the picture' however it would be noisy.

Noisy it was! But the room was larger and brighter. It is a toss up whether I would stay in the darker vs noiser room if I returned to the hotel (the noise problem could easily have been solved by some double glazing, I don't know why the hotel has not invested in this). If I chose the darker room, then probably might as well get a normal rather than executive size.

Also worth noting that the hotel is classified as being 'little India' on most websites, but is in fact about a 10 minute walk away. The food court opposite the hotel is not Indian but Chinese (the food however was excellent there!)

The hotel itself... only negative (apart from the noise) was the slow lift (it really was slow). Everything else was as expected... tasteful restoration (as per the official pictures on the hotel's website), tea/coffee/water supplied, plenty of fresh towels, wi-fi worked perfectly, the bathroom was stocked with basic amenities and had good water pressure. There were a limited number of tv channels, but enough to find something to watch if you had an hour or so to relax.

With such great food across the road there was little temptation to eat at the hotel restaurant, however if you are keen to stay in they were offering breakfast and lunch promotions for hotel guests.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamLengHotel, Manager at Kam Leng Hotel, responded to this review, September 22, 2013
Dear WGee,

Thank you for sharing your experience with us.

We value all feedbacks given, hotel engineer was informed to check on the elements as mentioned.

We looking forward for your next visit to Singapore, thank you.

Best Regards,

Melvin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2013

Located between the two Lavender and Farrer Park MRT stations is better Lavender-only one change and the. On the same platform Costs around € 1.50 and takes less than half an hour to get there from the airport. Lavender you need 10 minutes and you go towards Jalan Besar Stadium hotel is a little easier, but quite properly renovated. Was once a Chinese shop house. Rooms are air-conditioned, shower / toilet not. Very friendly staff. Free wifi.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamLengHotel, Manager at Kam Leng Hotel, responded to this review, September 11, 2013
Dear Ari G,

Thank you for sharing our experience with us.

It is a pleasure to know you have enjoy your stayed with us, we looking forward for your next visit to Singapore.

Thank you.

Best Regards,

Melvin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 7, 2013

Have been stayed in this hotel several times. Convenient and reasonable price are the advantages. With the wonderful and hospitality stuff, they gave me a call when I rushed to airport and told me they found the money which I forgot to take. Thank you so much!! Will stay in this hotel next time. Also, they offer the comfortable space compare with other hotels in Singapore. Free wifi is also available in every room. It's a renew small hotel, do not except having a luxury room. Good for simple stay. It'd cost you about 25 to 35 Singapore dollars.

Room Tip: Convenient for food and 7-11
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamLengHotel, Manager at Kam Leng Hotel, responded to this review, September 8, 2013
Dear Kimi9999,

Thank you for sharing your experience with us.

It is a pleasure to know you have enjoy your stayed with us. We have take note on the element you have mentioned, we looking forward for your next visit to Singapore.

Thank you.

Best Regards,

Melvin
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenyang, China
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2013

Really liked the feel of the hotel, nice kitch, old style. Rooms are small (we had actually been upgraded to a larger room and dread to think how much space we would have had otherwise!) space enough for 2 people and big bags though and we were only there for 1 night anyway. bathroom is fine.
Hotel offers tour booking services, we saved $3 off the Night Safari, well worth it and no hassle at all.
Highlight was breakfast. It really was tasty and no issues with any staff.
Also they let us keep our bags in the luggage room for basically a whole day after our stay as we were flying out in the early hours of the next morning.
Overall a nice little hotel, good location, friendly staff and great breakfast.

Room Tip: Go for a higher room if possible, there's less noise from the street.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamLengHotel, Manager at Kam Leng Hotel, responded to this review, September 5, 2013
Dear Slheath88,

Thank you for sharing your experience with us.

It is my pleasure to know you have enjoy your stayed with us. We looking forward for your future visit to Singapore.

Thank you.

Best Regards,

Melvin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yogyakarta, Indonesia
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2013

I went with a friend and stayed for 4 days and 3 nights in this hotel. Low cost, according to the facilities and conveniences that obtained when compared to other hotels in Singapore. Overall, it's a nice and pleasant visit. I recommend this hotel for short staying.

First arrived in Changi, exit through immigration, take the Skytrain to Terminal 2. You can buy a tourist pass (unlimited pass for the MRT, buses, LRT) there. It costs $ 30 for 3 days with a refundable $ 10 deposit. Then hop on the only train that was there, and after a short journey the train will stop at Tanah Merah. Move to the green line (EAST-WEST line) heading to Joo Koon. Get off at Lavender (EW11) and take bus number 133 or 145 from the bus stop just outside the MRT station. After that, get off 3 stops later in Eminent Plaza just before the hotel and walk to the hotel in Jalan Besar. Alternatively, you can walk along Lavender Street for about 15 minutes to the hotel (about 900 meters).

Kam Leng Hotel is an antique, nice, and clearly visible from Jalan Besar. The young receptionist was a bit unfriendly and we did not like him, but he worked efficiently. The older receptionist and the cleaning lady were nice and friendly though.

After reading many reviews about this hotel we had previously booked a room on a high floor, rather quiet on special request, and they gave us exactly as requested. Our room was no. 404 on 4th floor, facing a 24-hour food court, 7-11 and a bus stop, and has multiple windows in the bathroom. It's quiet and we had good sleep. The room's not spacious but very neat and clean, smartly decorated and a combination of modern spatial planning and very antique buildings. They provide tools just exactly like those mentioned in the web. The bathroom is small but adequate and clean. The hot water turns well and I liked their shower. LCD TV had a bit of basic channels including Starworld, AXN, CNN and several Chinese channels. The free WiFi was excellent during our stay.

Food was not a problem because just opposite the hotel is a 24-hour food court. For Muslims, there are also food stalls that provide halal foods. The hotel also had a restaurant that offers a $ 10 meal voucher for two.

For transportation, there is a bus stop opposite the hotel, you can take bus no. 65 to go to the Orchard Street. From the bus stop at the end of the road, you can take bus no. 145 which headed to Vivocity leading to Sentosa Island (Universal Studio, etc). Hotel is also located within walking distance to reach Little India, Mustafa Center, 2 MRT Station (Little Farrer / Lavender) and lots of food stalls.

Room Tip: Rooms on the high floor and/or not facing the main street are quiet, and don't forget to ask roo...
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamLengHotel, Manager at Kam Leng Hotel, responded to this review, September 5, 2013
Dear Nanet F

Thank you for sharing your experience with us.

It is my pleasure to know you have enjoy your stayed with us. We value all feedbacks given, our Front Office Manager was alert for immediate improve for the team. We appreciate your patient and time for the review.

We looking forward for your next visit to Singapore, thank you.

Best Regards,

Melvin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 3, 2013

It was my first trip to Singapore and the hotel I chose was actually not the right option.The Receptionist was rude and could not speak nicely even once.The little old guys was still nice and helpful.I would not like to talk about the room as it was really sad specially the location of the room.Bedding was great but Air conditioning could not reach.But Kudos to that sweet Houskeeping lady.Washrooms were decent.But over all not value for money !

My experience counted service issues. if these guys would have dealt with me nicely , I would have not thought about the product.After all we are in service industry and a positive apprach towards a foreigner is very important.

Room Tip: Dont ever consider there corner rooms, Due to the location of the rooms , air conditioning get effec...
See more room tips
  • Stayed August 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamLengHotel, Manager at Kam Leng Hotel, responded to this review, September 4, 2013
Dear Gautam C,

Thank you sharing your experience with us.

Please accept my sincere apology, i am very concerned by the elements of your review. You can rest assured that we take and value all guests reviews seriously.

I have share the review with our Front Office Manager for immediate improvement on the efficiency and guest handling skills of our Front Office Team.

We really look forward for your next visit to Singapore, thank you.

Best Regards,

Melvin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 20, 2013

So it took me 3 long nights trawling tripadvisor and the Internet to decide on a hotel, as all of the reviews complain of small rooms!!
Yes, the room was small in comparison to other countries, but the bed was comfy, the shower was spacious (and hot! Yay) and it had everything I needed!
Directly across the road is Lavender Food Centre, open 24hrs serving local cuisine (at hawker centre prices), and just a 5 min stroll to Boon Keng MRT.
You are also just a 10 min walk to the heart of Little India.
All in all, a great location, thanks Kam Leng hotel :)

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KamLengHotel, Manager at Kam Leng Hotel, responded to this review, August 21, 2013
Dear JetsetLoz,

Thank you for sharing yours experince with us.

It is a pleasure to know you have enjoyed your stay with us and we look forward for your future stay with us. Thank you.

Best Regards,
Melvin
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kam Leng Hotel

Address: 383 Jalan Besar, Singapore 209001, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#8 Best Value Hotel in Singapore
#144 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:3 star — Kam Leng Hotel 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
Kam Leng Hotel Singapore

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