This stay has been an absolute ordeal. This hotel was booked through an airline highly recommended for families - what a joke. They do not have a cot in the whole hotel, nor a change mat for a baby in any of the toilets, the staff pretend not to speak English when you ask them a question (eg can I borrow a pen), and took us 10 minutes to find someone when checking in.
The rooms are tiny, could not even get the door fully open in one of our rooms, as the bed was in the way, and no room for our bags, so we had to put them in the shower. No windows except in one of the showers (we had two rooms), and this had been poorly renovated and did not open. Room was hot and stuffy, and the aircon does not stay on if you take your key out to go out, so you come back from going out for the day to an oven with no air because the window does not open, if you are lucky enough to get a room with a window.
The pillow had the hair from the last person on it, asked housekeeping for another, they just waved and said hello until I physically gestured to them.
No guest directory, bar fridge too small to fit a bottle of drink in (Including their complimentary water with a used by date already expired), and toilet paper roll ran out first night and was not replaced by housekeeping the next day. Housekeeping also ignored our do not disturb sign hung on the door and entered our room whilst I was on the toilet.
Rate is exorbitant for the quality, as well as photos on the website are very photoshopped.
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- Also Known As:
- Kam Leng Hotel Singapore