We paid $1200 for 3 nights and chose the York because it advertised free wi-fi, something our family needed during our stay. The check-in staff seemed totally uninterested and offered no tips for getting around the area while we waited for our room to be ready.
Once we were in the room, wi-fi would not connect and whenever it did, the connection was lower than 100kbps and even simple pages like the Google homepage, Gmail and Bing were unable to load because the connection was SO SLOW. We called the reception and after we proved to them that they were forcibly throttling our connection, they suggested we pay for "premium" internet. This was after 2 and a half hours of "diagnosing" where they asked the same questions and repeatedly tried to blame all 3 of our laptops instead of their unbelievably slow connection.
The duty manager was sarcastic over the phone and completely dismissive when we went down to the lobby. For a city like Singapore with lightning fast internet at every corner, the speed in the hotel and the staff's cold and downright rude demeanor was a total turn off and one of the many reasons I wouldn't recommend this hotel to anyone.
- Also Known As:
- York Hotel Singapore
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Asiatravel.com Holdings, Agoda, Priceline, HotelTravel.com and Otel so you can book your York Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.