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“Great Business Hotel” 4 of 5 stars
Review of Hilton Singapore

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Hilton Singapore
4.5 of 5 Hotel   |   581 Orchard Road, Singapore, Singapore (Orchard Road)   |  
Hotel website
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Hotel amenities
Special Offer
SG50 Pay 2 Stay 3
Ranked #60 of 300 Hotels in Singapore
Certificate of Excellence 2014
Manila, Philippines
Top Contributor
83 reviews 83 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
“Great Business Hotel”
4 of 5 stars Reviewed June 22, 2014

The lobby has enough room for guests, provides a seating area, with branded shops at each side fronting the reception, a counter available for sweets like pastries, cookies, macaroons.

Very accessible to transportation. A 3-4 minute walk to the Orchard MRT. Cabs are readily available in front of the hotel. A nearest bus station 3-4 minute away. Surrounded by restaurants, malls, and a 7 11 convenience store is just a couple of steps from the lobby.

The room I got was at the 9th floor. Had a king size bed and an Orchard view though not much is seen on the street as it was surrounded by trees but had a nice view. A working area is provided with a glass office table with comfortable office chair. Bed and pillows are of good quality. Usual provisions for the room like flat screen TV, refrigerator, bottled water, mini bar, safety deposit box, iron and board, hairdryer, toiletries (uses brand of Peter Thomas Roth for soap, shampoo, conditioner, bath gel, lotion, mouthwash, grooming and dental kit).

Hotel personnel were warm and friendly and gave me an orientation as to the room facilities when I checked in. Same personnel greeted me by my last name whenever I see him around.
Buffet breakfast and lunch have an international menu from bread, rice, cereals, and noodles, soup, vegetables, pork, chicken and beef, fruits and sorbet but not much of a variety.
Function room was spacious, decent and good airconditioning.

Recommending this for business travelers.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, June 25, 2014
Dear May M,

Thank you for your kind review and recommendation of Hilton Singapore, it was our pleasure to have you with us.

We very much appreciate your thorough feedback on our facilities and service. We are delighted that you were comfortable and felt well-taken care of during your stay. Do stay with us again on your next trip to Singapore, we look forward to welcoming you back.

Yours sincerely,
Peter Webster
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,533 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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  • Danish first
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  • English first
  • French first
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English first
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 21, 2014

The rooms and decoration in this Hilton look a little tired, but everything was clean and serviceable. The hotel is in a convenient location for shopaholics as it is right on Orchard Road.
The room was fairly large by Singapore standards but the bathroom was about average size. The bed was a wonderful Hilton bed and superbly comfortable.
Buffet breakfast offered a wide range of options including fresh fruit, juices, cooked breakfasts, continental and dim sum - type options.
The pool is a little pokey - it would be hard to swim laps in it, but it is always nice to relax in, or lounge by, a rooftop pool.
Internet was free in reception (and at breakfast) but there was a fee to access internet in the rooms.
Reception staff were pleasant and helpful.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, June 25, 2014
Dear Theworldswaiting,

It is a pleasure to know that you enjoyed your recent Hilton Singapore experience and we thank you for taking the time to share your insights.

Since the beginning of the year, we have been carrying out upgrading works to our facilities, including our guest rooms and Executive Lounge. As the year progresses, we continue to refurbish various premises within the hotel to deliver better experiences to our guests.

My team members are heartened to receive your compliments on their service and we all hope to see you again, should you return to Singapore in the future.

Yours sincerely,
Peter Webster
General Manager
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Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 17, 2014

I was staying in this hotel a year ago when I visited singapore for our annual family vacation. The staffs were politely nice. The room was just fine, it looked a bit old but still fine for me. I remember I went to their sauna and jacuzzi room inside their gym room, but I must frankly say that it was not really clean and unwell maintained (hope you guys can put more attention to this facility). Breakfast was also just okay. The nightly rate was a bit expensive. It's actually not really expensive if the hotel can give you a comfortable experience, but too bad that nothing interesting which I found from my last staying experience in Hilton Singapore.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, June 20, 2014
Dear stayfunnoose,

Thank you for staying at Hilton Singapore, it was our pleasure to welcome you and your family.

We appreciate your honest feedback of the hotel and are pleased to inform you that since the last quarter of 2013, we have been carrying out upgrading works to our facilities, including our guest rooms and Executive Lounge. Throughout this year, we continue with refurbishing various premises within the hotel to deliver better experiences to our guests.

Please be assured that the comfort and well-being of our guests remain among our top priorities. Your feedback with regards to our sauna room and breakfast will be reviewed by the team. We look forward to the opportunity of delivering a refreshed Hilton Singapore experience should you stay with us again in the future.

Yours sincerely,
Peter Webster
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
5 of 5 stars Reviewed June 17, 2014

The banquet organizer team did a great job in ensuring the event went smoothly. the team also calmed us down and gave tips to ensure march in went smooth. Room was clean and smell great. Suite was great. Service quality was outstanding.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, June 20, 2014
Dear Norvin C,

Many congratulations from Hilton Singapore!

Thank you for choosing us for your wedding. I am pleased that you were happy with the way my team members handled your special day, from organising to helping you through your memorable moments. I have conveyed your warm feedback and compliments to my team.

As you may be aware, the hotel always have room stay promotions and exciting food and beverage offerings which are perfect for a weekend staycation or perhaps an anniversary celebration. It would be our pleasure to be of service to you and your husband again soon.

Yours sincerely,
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2014

The hotel is well situated n the rooms r big n clean .
The staffs r helpful n the bfast r tasty but u must ask for halal food n they will prepere it.I book a room with my hilton honors point n during checkin I was upgrade to an executive suite, I THINK hilton brand are the best,

Room Tip: Rooms on high floor are the best.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, June 20, 2014
Dear nazimaMauritius,

Thank you for reviewing Hilton Singapore, we always appreciate hearing back from our guests. We are grateful for your kind compliments and value your loyalty as a Hilton HHonors member. Do visit us again, we look forward to welcoming you back.

Yours sincerely,
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 16, 2014

Extremely well laid out. Service fast and efficient. Staff well turned out. Never tried the food there but ate at local restaurants. Very convienient location for business meetings and local shops. Well furnished with a writing desk, two bathrooms and butler service if required

Room Tip: All the rooms are excellent so you pay your money and make your choice. I stayed in the Hong Kong Su...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, June 20, 2014
Dear leslie m,

Thank you for sharing your positive feedback from your recent stay at Hilton Singapore. My team and I are delighted that you enjoyed your experience with us and it would be our pleasure to be of service to you again when you are next in Singapore.

Yours sincerely,
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 16, 2014

Stayed for one night (two days) at Hilton Singapore. Had a frustrating journey in on the shuttle bus (don't go to Ground Transport Bus, the driver was texting and had his head in his hands most of the way!). But as soon as I got to the Hilton the staff were super friendly, very accommodating and all round great, especially after the early start and rubbish journey I'd just had. Even though I stayed at this hotel for one night, they offered me a late check-out of 3pm (I actually checked-out at 3.30pm) and everyone from doormen to Reception to cleaners were chatty, engaging and ready to listen/converse. The rooms are a tad dated (ie. not super-white clean lines) but they're very clean, large comfortable bed and the location is very central to shopping and metro lines. Whilst not a glamorous super-bling Kardashian hotel, I'd recommend on the staff/service alone.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, June 20, 2014
Dear 43Mel,

It is such a pleasure to know that you enjoyed your brief stay with us! Thank you for your kind review, especially your generous praise for my team members who were integral to your positive and memorable Hilton Singapore experience. We look forward to welcoming you back to your home away from home should you return to Singapore in the future.

Yours sincerely,
Peter Webster
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Address: 581 Orchard Road, Singapore, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#38 Romantic Hotel in Singapore
#55 Luxury Hotel in Singapore
#56 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the new Opus Bar & Grill's prime-cuts that are dry aged in-house and grilled over imported charcoals, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the new D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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