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“Good hotel at nice location” 4 of 5 stars
Review of Hilton Singapore

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Hilton Singapore
4.5 of 5 Hotel   |   581 Orchard Road, Singapore SG 238883, Singapore   |  
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Ranked #52 of 294 Hotels in Singapore
Maarssen, The Netherlands
Top Contributor
108 reviews 108 reviews
72 hotel reviews
Reviews in 71 cities Reviews in 71 cities
73 helpful votes 73 helpful votes
“Good hotel at nice location”
4 of 5 stars Reviewed April 21, 2013

I stayed a week in the Hilton and was overall very satisfied with the quality and service.
The hotel is conveniently located at the end of the shopping area of Orchard Road. I spent one day to walk from the hotel to all interesting areas in Singapore, proving that everything is within walking distance (if you want). The downside of the location at Orchard Road is that you hear the street noise day and night on your room, if you have a streetside room, despite the fact that the windows cannot be opened. I found the room anyhow a bit noisy, as you can hear sounds from the corridor and your neighbouring rooms.
The room is good and up to standard, with comfortable beds, sufficient space and a small, but good bathroom with bath. The airco works well and is actually quite chilly.
Breakfast is good with a choice of fruit, cereals as well as eggs cooked on order.
Also the top level restaurant Il Cielo is great, located alongside the swimming pool and serving very nice dishes and good wines, with a perfect service. I do recommend this restaurant!

Room Tip: Ask for a room facing the parking lot
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 23, 2013
Dear MBMW,

My team and I thank you for your kind review of Hilton Singapore, we are glad that the hotel and our service met with your expectations.

It is good to know that you enjoyed exploring the bustling shopping haven of our location on Orchard Road. Whilst we are pleased to learn that you were comfortable in our guest room, we are sorry that you found it noisy. We encourage you to advise your room preferences upon reservation, should you plan future stays with us.

The team from Il Cielo are heartened to receive your compliments and recommendation of the restaurant. Thank you once again for your review and we look forward to seeing you again on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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1,386 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 19, 2013

Had a two night stop-over enroute to NZ with my wife - location was fine, pool was great, staff very accomodating, and sleep quality excellent. Like a number of Hiltons around the globe, is showing a few signs of age, but thats to be expected. Pricing was fine. I asked for a late check-out. Front desk were very helpful, and this is where it pays to be a Hilton Honours Member...Diamond, Silver or Blue.. I was Silver, recently demoted to Blue...but hey, still has its benefits. All in all, a nice break.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 23, 2013
Dear Poppy039,

Thank you for reviewing your recent stay at Hilton Singapore, it was our pleasure to have you and your wife with us.

Your loyalty as a Hilton HHonors member is valuable to us and we are pleased that you felt well-rested and taken care of. We would be delighted to welcome you both back when you next travel through Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Mumbai (Bombay), India
2 reviews
4 of 5 stars Reviewed April 19, 2013

I have stayed in Hilton Singapore for 6 days. Reached hotel much earlier than the check in time but able to get into the room at 10am after 1 hour of waiting. Staff was courteous and very helpful. Wi-Fi usage in room is costly and slow, so end up surfing net sitting in the lobby where it is at least free.

Breakfast is lavish and has a lot of variety even for vegetarians. Location of the Hotel is a big plus as there are number of good restaurants / shopping places around the hotel.

Overall I had a very comfortable stay.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 23, 2013
Dear PMALIK1,

Thank you for reviewing Hilton Singapore, we are delighted that you enjoyed a comfortable stay with us.

We are glad that you found our service friendly and efficient, and that you were happy with our breakfast buffet variety and quality. We are sorry that the WiFi in our guest room did not perform well during your stay and have taken steps to rectify this. We hope to see you again and extend our warm hospitality to you when you next return to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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New Delhi, India
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 19, 2013

A great place for all travellers to Singapore. Truly the class the chain belongs to. Superb Service, attention to personal details and efficient staff.

The location is great right on Orchard road with shopping malls within ten-minute-walking distance.

A sure shot recommended place from my side.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 23, 2013
Dear gomcoite2,

Thank you for your generous compliments of Hilton Singapore, it is encouraging for the team to realise that their service highlighted your experience with us.

We appreciate your feedback on our location and look forward to welcoming you back on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 15, 2013 via mobile

It's great for both visitor and businessman. The room is compact but not too small for two. The location is fine, an end of Orchard road so it's not so crowded with shoppers. However, You can reach the shopping malls within ten-minute-walk. Before you cross the street, Starbucks coffee is on your right hand and it opens 24hrs. there's a free newspaper every morning. The maid keeps the room clean and tidy nicely. All the receptions and guard treated the guest as a VIP. Love that

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 23, 2013
Dear QingQing K,

Thank you for your kind review and recommendation of Hilton Singapore. It is a pleasure to know that you felt comfortable and well-looked after by my capable team. We remain at your service and look forward to your next stay with us.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 14, 2013

Very welcoming, spotlessly clean and central for a 2 night stopover in singapore. Breakfast was a little pricey but being so central eating out was not a problem,helpful staff and a shopping mall attached to the hotel. Free WiFi in the lobby recommend a trip to Lau pa sat for a true taste of singapore

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear kimbalinaSurrey,

Thank you for your kind review of Hilton Singapore, we are delighted that you enjoyed your stay with us.

We very much appreciate your feedback on our hospitality and location, and hope to continue delighting you with our Hilton hospitality experience, should you return to Singapore in the future.

Yours sincerely,
Alain Mahillon
General Manager
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Denver, Colorado
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 12, 2013

I have to echo other's reviews regarding this Hilton. My wife and I stayed here for one night.... No upgrade for us either despite being a Diamond member. As another reviewer pointed out, the breakfast had lots of good choices but most everything seemed cold. That is except for the room which was hot, humid and lots of kids screaming and running around. You really couldn't eat for very long because of the hot temperatures in the restaurant. It was extremely uncomfortable. The executive lounge was nice. One of the hosts in the lounge commented on me walking out with a partial diet coke and that I shouldn't take it out of the lounge. Good grief. Anyway, the shops in the Hotel are for the wealthy and elite. In case you didn't know by the number of Ferrari's parked out front of the hotel. The front desk arranged for a pick up to the airport in the morning, which inevitably did not show up causing my wife and I to take a taxi on our own. Take my advice and just take a taxi on your own without working through the front desk.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, April 17, 2013
Dear savvytravelers40,

Thank you for sharing your insights from your recent stay at Hilton Singapore. Your loyalty as a Hilton HHonors Diamond member is important to us and we sincerely apologise that we were unable to deliver your upgrade due to the hotel being fully committed during your stay.

We are also sorry to learn of the inconveniences and service shortfalls you experienced. Please rest assured that we are taking the necessary corrective actions to ensure the comfort and well-being of our guests.

We hope that there will be another opportunity in the future to deliver a better stay experience to you. Thank you once again for your feedback and for staying with us.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Address: 581 Orchard Road, Singapore SG 238883, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#41 Romantic Hotel in Singapore
#45 Luxury Hotel in Singapore
#51 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, the Hilton Singapore hotel is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Dine at il Cielo Italian Restaurant and Bar to savor authentic Italian cuisine prepared with natural and organic produce, as you enjoy panoramic views of the city skyline. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. Enjoy shopping in the two-storey luxury boutiques without having to leave the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work in the business center equipped with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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