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“You're Paying For The Location” 3 of 5 stars
Review of Hilton Singapore

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Hilton Singapore
4.5 of 5 Hotel   |   581 Orchard Road, Singapore SG 238883, Singapore   |  
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Ranked #53 of 293 Hotels in Singapore
London
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“You're Paying For The Location”
3 of 5 stars Reviewed March 15, 2013 via mobile

We holidayed in South East Asia using Singapore as our base. On the way in we stayed at The Fullerton and on the way out The Hilton(to get a feel for different hotels). We were very underwhelmed by out experience at The Hilton. There really wasn't anything noteworthy other than the location. Room was small, bathroom was small, lobby area small but we half-expected that given that it is on Orchard Road, the prime shopping district in Singapore. However we expected the service to be much better given that it is the one factor that is within the hotel management's control. We had an early flight to catch and had asked for a car to be booked for early hours the next morning. We were even prepared to pay for a hotel car for the convenience. However, there was none! The hotel hasn't got it's own fleet of cars and we were simply told to flag down a taxi the next morning. This might not have been a problem usually, but as in our case, it was 6am on a Sunday morning. Needless to say, we had difficulties getting any taxis to stop and it caused unnecessary stress with 2 young children and our many bags in tow. The concierge ordered a taxi and when it came, we had another incident as another guest who been waiting claimed the taxi as his and it wasn't pleasant for all concerned.
In summary, unless you're planning on a shop-till-you-drop expedition, stay clear. Pay a bit more and head to The Fullerton. Lots of bars and restaurants and it's a nice stroll along Clark Quay.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,315 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Fishersville, Virginia
Top Contributor
147 reviews 147 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 14, 2013

What can I say? The staff is so well trained........always a smile and wonderful manners! I am a customer service person and it is at it's best here at the Hilton. It is an older hotel but well maintained, clean, convenient and near shopping. Having lived in Singapore 20 years ago, this is a yearly return trip and it's like coming home. It only gets better each year. If you have never been to Singapore, you are missing a wonderful place, the best food in the world and friendly service beyond compare!

Room Tip: We like the front of the hotel overlooking Orchard Road. Any room for us is fine!
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasschaat, Belgium
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 10, 2013

Since 10 years about, when I come to,Singapore I will stay at the Hilton Orchard Rd, good Pool, Gym, restaurant and very close to a good shopping area....
Very nice hotel indeed,
Well located, all facilities..
All staff is quite service minded, if you have a problem they will sove it ,!
I recommend,
Anthony Durot

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 18, 2013
Dear Mr. Durot,

It is our pleasure to be your home away from home!

Your continued patronage is important to us and we are pleased that you have felt well-looked after for all these years. Thank you for your kind recommendation, we continue to be at your service and look forward to seeing you again soon.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

The service and rooms there second to none . We were really impressed with the staff who seemed genuinley friendly and always so polite ans willing to help . the location is great , lots of very nice restaurants nearby , and great shopping . Our room was well appointed , very nice ensuite , we reccomend highly

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 4, 2013

Stayed 2 nights prior a cruise. Traveling with 2 girlfirends, so we opted for the 1 bedroom suite with twin beds and a rollaway in the living room. We arrived late at night from our flight. Unfortunately despite the request for sleeping for 3, the room was not set up that way. Once we organised the rollaway, extra cups and glasses, robe etc it was fantastic. A really good choice for what we needed.
As we were on the club floor, breakfast and evening refreshments were complimentary. You could also use main buffet for breakfast comp. This did provide a greater choice but was much busier. Evening snacks were limited but OK. Actually, having stayed at the Singapore Conrad, I would say that the Club food was much better, but this hotel was more suitable with regard to the room.
Staff were friendly, particularly those assisting with cabs at the front. All in all a great stay and would definitely recommend to others travelling in a similar situation.

Room Tip: Confirm what you want several times prior arrival
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2013

Lovely, friendly hotel. End of Orchard Road, but easy to get around unless you are disabled. Hotel very accommodating. Concierge was amazing! Airconditioning in bedroom quite loud when on, especially at night. Plenty of shopping to choose from.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 6, 2013
Dear karen f,

It was a pleasure having you and your family with us, thank you for your kind review.

Our Concierge team extends their warm appreciation for your compliments to their service. They are pleased to have contributed towards your positive experience with us. Your feedback on our airconditioning has since been addressed by the team.

We hope to extend our warm hospitality to you and your family again, should you return to Singapore for another visit.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 2, 2013

Stayed at this hotel twice on business trips to Singapore. Bed was supportive, room was clean room, good number of English TV channels, good food in main restaurant, internet on VPN was acceptable for emails but slow otherwise.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 6, 2013
Dear jws_7,

Thank you for staying at Hilton Singapore, we are delighted that you enjoyed a pleasant stay with us.

We are glad that you were happy with our room and food. We also appreciate your feedback on our internet service, which the team have addressed to ensure that it remains fast and smooth.

We look forward to seeing you again on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Address: 581 Orchard Road, Singapore SG 238883, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Singapore
#30 Business Hotel in Singapore
#45 Luxury Hotel in Singapore
#47 Romantic Hotel in Singapore
#52 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, the Hilton Singapore hotel is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Dine at il Cielo Italian Restaurant and Bar to savor authentic Italian cuisine prepared with natural and organic produce, as you enjoy panoramic views of the city skyline. Indulge in a Sunday Brunch at Checkers Brasserie or unwind with a nightcap and some late night jazz at Kaspia Bar. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. Enjoy shopping in the two-storey luxury boutiques without having to leave the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work in the business center equipped with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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