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“Great room for the girls” 4 of 5 stars
Review of Hilton Singapore

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Hilton Singapore
4.5 of 5 Hotel   |   581 Orchard Road, Singapore SG 238883, Singapore   |  
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Ranked #50 of 292 hotels in Singapore
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
“Great room for the girls”
4 of 5 stars Reviewed March 4, 2013

Stayed 2 nights prior a cruise. Traveling with 2 girlfirends, so we opted for the 1 bedroom suite with twin beds and a rollaway in the living room. We arrived late at night from our flight. Unfortunately despite the request for sleeping for 3, the room was not set up that way. Once we organised the rollaway, extra cups and glasses, robe etc it was fantastic. A really good choice for what we needed.
As we were on the club floor, breakfast and evening refreshments were complimentary. You could also use main buffet for breakfast comp. This did provide a greater choice but was much busier. Evening snacks were limited but OK. Actually, having stayed at the Singapore Conrad, I would say that the Club food was much better, but this hotel was more suitable with regard to the room.
Staff were friendly, particularly those assisting with cabs at the front. All in all a great stay and would definitely recommend to others travelling in a similar situation.

Room Tip: Confirm what you want several times prior arrival
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2013

Lovely, friendly hotel. End of Orchard Road, but easy to get around unless you are disabled. Hotel very accommodating. Concierge was amazing! Airconditioning in bedroom quite loud when on, especially at night. Plenty of shopping to choose from.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 6, 2013
Dear karen f,

It was a pleasure having you and your family with us, thank you for your kind review.

Our Concierge team extends their warm appreciation for your compliments to their service. They are pleased to have contributed towards your positive experience with us. Your feedback on our airconditioning has since been addressed by the team.

We hope to extend our warm hospitality to you and your family again, should you return to Singapore for another visit.

Yours sincerely,
Alain Mahillon
General Manager
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Houston, Texas
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 2, 2013

Stayed at this hotel twice on business trips to Singapore. Bed was supportive, room was clean room, good number of English TV channels, good food in main restaurant, internet on VPN was acceptable for emails but slow otherwise.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 6, 2013
Dear jws_7,

Thank you for staying at Hilton Singapore, we are delighted that you enjoyed a pleasant stay with us.

We are glad that you were happy with our room and food. We also appreciate your feedback on our internet service, which the team have addressed to ensure that it remains fast and smooth.

We look forward to seeing you again on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Sydney, Australia
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 2, 2013

Check-in was quick and efficient, location is great. Arrived early (11am) and got a room straight away, also requested late checkout and (as HHonors Silver) given until 4pm without problems.

I requested a room at higher floor which was nice. Room is clean and not too small, however shower water pressure although usable was a bit too low. Breakfast buffet has some variety however I did not find it to be particularly excellent to justify the extra cost.

Room Tip: Ask for a room on a higher floor. The view is not bad, and it helps make you feel less claustrophobi...
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 4, 2013
Dear galaxynexus,

Thank you for sharing your recent experience at Hilton Singapore, it was our pleasure to be of service to you.

Your loyalty as a Hilton HHonors member is valuable to us and we are glad that you were happy with our service and guest room. We appreciate your feedback on the water pressure and breakfast buffet, which has been shared with the team for review and prompt corrective action.

We thank you once again for your review and look forward to welcoming you back when you are next in Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Raleigh, North Carolina
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 28, 2013

Second time I stayed here in the past few months...first time was blah...second time was disappointing. Rooms not sound proofed and breakfast is average at best...when I am invited out...the host always picks a different place and some of the other nearby hotels are outstanding. I am a Hilton Diamond member...but this one makes it tought to stay loyal.

Room Tip: sorry...I'll try the Conrad next time.
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 4, 2013
Dear AnandaBhakti,

My team and I are sorry to learn that your recent stays with us fell below your expectations.

We wish to assure you that your loyalty as a Hilton HHonors Diamond member is important to us. Your valuable feedback has been addressed by the team to ensure that we uphold the optimum standards of our products and services for all our guests.

Thank you for sharing your insights. We hope to have you with us again in the future and look forward to extending the outstanding Hilton hospitality experience that we always seek to deliver.

Yours sincerely,
Alain Mahillon
General Manager
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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 28, 2013

Stayed at the Hilton Singapore for a friends wedding and used the hotel as a base. it was a hotel for sure, however lacked the personal touches that would make it a place i would come back to.
staff did no more than required, and the driveway staff found it more appealing to talk amongst themselves than to interact in any meaningful way with us. for 5* service there is better.
location right on orchard road is great, and was easy enough to get around from there.
downsides include the price for internet, a must for a major player in SE Asia IMO.
stay here if you want to be close to the action and wont spend much time in the hotel or hoping to get insight or conversation from the staff

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 4, 2013
Dear Markos_333,

Thank you for reviewing your recent stay at Hilton Singapore, we are sorry that you were disappointed with your experience with us.

We have reviewed your feedback in-depth and whilst we are glad that you found the hotel's location convenient, we recognise that our service could have been more attentive and discerning. Please rest assured that the team continues to work hard to deliver the exemplary hospitality expected of a Hilton hotel.

We sincerely hope that there will be another opportunity to deliver a better stay experience to you, should you return to Singapore in the future.

Yours sincerely,
Alain Mahillon
General Manager
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US
1 review
1 of 5 stars Reviewed February 26, 2013

Stayed at Hilton for 2 nights for a business trip. Upon the checked-in, was told that Exec Room was full, King Size room is full. That was fine, I can live with that. But no access to Exec Lounge made no sense to me. It never happened to me in other APJ countries. Won't consider to stay in Hilton when I visit Singapore next time. The regular room is very aged compare to other hotels in the same class, now it seems to the service/policy is getting old as well.

Room Tip: Only if you are Hilton Diamond Member....
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, March 7, 2013
Dear whatever94582,

I am sorry to hear about your disappointment with your recent stay at Hilton Singapore.

As a HHonors Gold member, you are indeed entitled to Executive Lounge access if a room upgrade to the Executive Floor is available at the time of check in. Unfortunately, we were unable to accord an upgrade on this occasion, as the hotel was fully committed on both nights of your stay.

We understand your disappointment and would like to reassure you that your loyalty as a Hilton HHonors Gold member is very much valued.

We hope that you will grant us another opportunity to deliver the exemplary service that we always seek to deliver when you next return to Singapore. It will be our pleasure to be of service to you.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Address: 581 Orchard Road, Singapore SG 238883, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Singapore
#30 Business Hotel in Singapore
#43 Romantic Hotel in Singapore
#43 Luxury Hotel in Singapore
#46 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Official Description (provided by the hotel):
Attractive 24-story hotel set in the heart of shopping & entertainment district. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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