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“Excellent hotel for business and leisure” 4 of 5 stars
Review of Hilton Singapore

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Hilton Singapore
5.0 of 5 Hotel   |   581 Orchard Road, Singapore SG 238883, Singapore (Orchard Road)   |  
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Ranked #55 of 302 Hotels in Singapore
Certificate of Excellence 2014
Reading, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Excellent hotel for business and leisure”
4 of 5 stars Reviewed January 25, 2013

We stayed in this hotel for a short break in Singapore and we were over impressed. The hotel has amazing facilities being the roof-top pool and the GYM my favorite ones. The location cannot be better just by all the main malls in Orchard road an 1 minute walk from the Orchard underground station.

If I were to say a but, I would mention the internet that like in any Hilton is a bit pricy!

Room Tip: The higher, the better!
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, January 31, 2013
Dear ogallego,

Thank you for generous compliments of Hilton Singapore, it is always a pleasure when our guests enjoy their stays with us.

We are delighted that our roof-top pool and Fitness Centre are your favourite facilities! It is also good to hear that you had a great time shopping along Orchard Road. With regards to our internet service, you will be glad to know that we offer complimentary WiFi access in the hotel's public areas.

Thank you for staying with us and we hope to see you again in the future.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,466 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Moscow, Russia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 24, 2013

X mas was an amazing experience in singapore. Hilton is very centralized to everything on orchard road. The room service prices were just like any american hotel but why order in when you have all sorts of restaurants about 20 steps outside. Mcdonalds, tony romas, starbucks, modesto are very close by. The hotel looks quite old from the inside but rooms are newly renovated. The gym is probably one of the better ones in singapore as a lot of locals have membership here. Little india and china town are about 12 dollar taxi ride. Try little india store called moustafa. It will have everything your heart desire. About 5 costco's put together. By the way when in singapore bring your wallet. Everything is expensive. I would stay here again. The staff were very friendly and helpfull.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, January 31, 2013
Dear jes_singh2005,

Thank you for spending the festive season with us at Hilton Singapore, we are glad that you had a wonderful stay.

It is good to know that you enjoyed our convenient Orchard Road location, as well as visiting some of Singapore's main attractions during your holiday. We also appreciate your feedback on our rooms, facilities and service.

It was a pleasure having you with us and we look forward to welcoming you back when you are next in Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Tokyo, Japan
Top Contributor
105 reviews 105 reviews
50 hotel reviews
Reviews in 34 cities Reviews in 34 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed January 24, 2013

I am a repeated customer to this hotel. The hotel itself is old and quite standard, but the location is best. You can get a little quiet place in the hussle bussle of Orchard rd here (in comparison to mandarin or mariott or grand hyatt).
Staff service and hospitality never dissapoint you. The receptionist recognize you by name when greet you hello almost everyday when I passed the lobby.
Buffet selection is adequate but not special. Swimming pool is tiny tiny like a private pool (and almost all the time no guest there). Gym is standard.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, January 31, 2013
Dear Dian M,

Thank you for your continued patronage of Hilton Singapore, it is always a pleasure to have you with us.

It is good to know that you find our location ideal and that the team always delights you with their warm hospitality and good service. We also appreciate your feedback on our buffet spread and facilities.

We look forward to seeing you again on your next stay with us.

Yours sincerely,
Alain Mahillon
General Manager
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Southampton, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 24, 2013

Hilton based on Orchard Road is a nice place to stay in Singapore - although a taxi ride from Marina Bay I liked the easy access to shops and bars in the evening for a walk after days in meetings. Staff are really friendly and from the first day made me feel incredibly welcome and those that greeted me first day acknowledged me everytime I bumped into them during my staff. Gym good and wish i had taken advantage of the roof top bar and pool.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

Compared to other branded hotels in Singapore, this hotel is quite old. However, service is very good and the location is superb. You're smacked in the middle of Orchard road and a stone's throw away from every imaginable area including the infamous Ipanema Bar and Ion Mall. Have fun, folks!

Room Tip: Be sure to queue as earlya s 7:30 AM in the morning for taxi if you're planning to go to an offi...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, January 31, 2013
Dear thanightfly,

Thank you for posting your review of Hilton Singapore on Tripadvisor, we are pleased that you enjoyed your stay and our hospitality.

We really appreciate your feedback and look forward to welcoming you back soon.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 22, 2013

I arrived at the Singapore Hilton unexpectedly at midnight after a failed flight connection so I was really pleased just to shower and sleep! But from the moment I pulled up in a taxi the staff were warm, helpful and got me checked in and into a room incredibly quickly. I really appreciated their efforts.

Everything in my room (standard, lowest cost) was perfect, the room itself was huge for the money and the facilities were all excellent. I read in a review below that the rooms don't smell clean... mine smelt gorgeous!

Wifi in reception was free - this is great because paying for wifi is one of my pet hates.

The rooftop pool was lovely, the gym and sauna/steam room were really quiet and nicely kitted out.

And the location was great for my brief 24 hours in Singapore. Again the staff advised me on a great place to get a manicure, another place to get an amazing facial, which mall was the best to shop in during my limited time, and a great place for lunch. And they marked it all on a map for me - foolproof! I really cannot fault the staff, just lovely people.

I'd definitely stay again.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, January 24, 2013
Dear RNG1974,

Thank you for your warm review of Hilton Singapore. I am happy that my team delivered the exemplary hospitality and service to you that made your experience memorable.

We really appreciate your feedback on our room and facilities, and look forward to welcoming you back on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
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Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 18, 2013 via mobile

Hilton is a great hotel brand and the Singapore instance is no exception. Great service, clean rooms, prime location. Not 100% optimal for business travellers but if you can live with the perpetual traffic jam that is Orchard Rd, it is a great accommodation option close to Tanglin and Dempsey as well as about 20 different LV shops. Welcome to Singapore.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, January 21, 2013
Dear Dennis H,

Thank you for reviewing Hilton Singapore, we truly appreciate your kind compliments of the hotel and our service.

It was a pleasure having you with us and we look forward to extending the Hilton hospitality experience to you again when you are next in Singapore.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Address: 581 Orchard Road, Singapore SG 238883, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Singapore
#31 Business Hotel in Singapore
#42 Romantic Hotel in Singapore
#50 Luxury Hotel in Singapore
#56 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Singapore 5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, the Hilton Singapore hotel is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Dine at il Cielo Italian Restaurant and Bar to savor authentic Italian cuisine prepared with natural and organic produce, as you enjoy panoramic views of the city skyline. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. Enjoy shopping in the two-storey luxury boutiques without having to leave the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work in the business center equipped with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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