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“Was expecting much” 3 of 5 stars
Review of Hilton Singapore

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Hilton Singapore
4.5 of 5 Hotel   |   581 Orchard Road, Singapore SG 238883, Singapore   |  
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Ranked #52 of 294 Hotels in Singapore
Abu Dhabi, United Arab Emirates
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“Was expecting much”
3 of 5 stars Reviewed November 21, 2012 via mobile

breakfast was the best thing the hotel has with the warm touch of our server, dorothy. the experience exceeds the hospitality i expected.

pool area is small but just right for a business hotel. to top it, it was the perfect location for me to do my shoppping. surely it is right in the heart of the retail theraphy district.

total service was satisfactory. maybe team may show more genuine smile and warm gesture reflecting initiative to serve.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, November 23, 2012
Dear Timai,

We are delighted that you had a wonderful stay experience at Hilton Singapore.

I am glad that you enjoyed shopping along Orchard Road and were happy with our facilities. Your kind compliments have been shared with Dorothy, with much appreciation. She, together with the rest of the team continue to work hard to deliver the warm hospitality and unique Hilton experience to all our guests.

Thank you for staying with us and we look forward to welcoming you back when you return for your next shopping holiday!

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,388 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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Gurgaon, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2012

A must stay property located centrally on ORCHARD ROAD, large & clean rooms luxurious bath and vanity and not to mention the specially attentive and eager staff at the reception.

Stayed for 5 nights in February 2012 only to be pampered everyday and wanting to go back.

Room Tip: Try getting rooms facing Orchard Road for a view of the always happening downtown street.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, November 19, 2012
Dear ashishc_arch,

Thank you for your kind review of Hilton Singapore. It is always a pleasure when our guests have enjoyable stay experiences with us.

We truly appreciate your compliments of the hotel and look forward to being of service to you again on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Brisbane, Australia
Top Contributor
66 reviews 66 reviews
63 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 15, 2012

We stayed twice in the last couple of months. The Hilton is in a good location on Orchard Road, just next to the gigantic ION shopping Centre. The rooms are practical and clean, good beds and nice linen, the bathrooms are tiny with shower over bath and shower curtain and could need a good scrub with a mould cleaner. Breakfast on the lobby level is fantastic. On our first stay we were upgraded to the executive level (because of our Hilton Honors Gold level). Drinks and canapes were very good, nice variety of hot and cold things, friendly and helpful staff. On our second stay we were not upgraded although their website showed availability of executive rooms. We did not push it as we arrived late, stayed only 2 nights and had plans for the next evening anyway. Otherwise I would recommend to question it if they deny you an upgrade. Gym was still closed for refurbishment. Limited equipment made available somewhere. Orchard Road is very touristic, restaurants are ridiculously expensive (especially the ones in any hotel along Orchard Road). Eateries in the shopping centres are affordable, but of course no atmosphere. If you choose your hotel because of Hilton Honors membership, the Conrad Centennial is to be preferred.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, November 16, 2012
Dear goodfoodfanOZ,

Thank you for sharing your experiences with Hilton Singapore, we are glad that you were generally satisfied with your stays.

We truly value your loyalty as a Hilton HHonors member and always endeavour to deliver the exemplary Hilton service and experience for our guests. We apologise that we were unable to accord your room upgrade on your second stay with us but are nevertheless glad that this did not affect your overall experience with us.

My Housekeeping team have also noted your comments regarding the bathroom and have since rectified this issue.

It was a pleasure having you with us and we very much appreciate your feedback. We hope for another opportunity to be of service to you should you return to stay with us again in the future.

Yours sincerely,
Alain Mahillon
General Manager
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Sydney, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 13, 2012

Great stay, exactly what you’d expect of a Hilton. Excellent service from the moment we arrived. We fly in on an early morning flight from London and arrived at the hotel at 8am well before the official check –in time but that wasn’t a problem at all. They checked us in straight away and after the 12 hour flight this was exactly what we wanted to hear. The room was spotless, bed very comfortable, extra latex pillow if you don’t like feather pillows which I don’t. Room size was fairly large for Singapore. The bathroom was slightly dated but not hideous. We visited the pool which again was a little dated but not a big deal. It did exactly what was needed on a 35C+ day in Singapore. As you’d expect with most hotels, the food and drinks were quite expensive for nice food but nothing memorable. We ate at Checkers Brasserie in the hotel and were the only guests. I found Orchard Road a bit disappointing, just the same designer shops over and over, exactly the same shops that are at Changi so not much to do within walking distance of the hotel that can’t be done while waiting for your flight at the airport. Overall, would stay at this hotel again when transiting through Singapore for 1 night, anything longer than this I’d look at hotels closer to Raffles.

Room Tip: Ask for a room not facing Orchard Road
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, November 16, 2012
Dear Loz23c,

Thank you for staying at Hilton Singapore, it was a pleasure having you with us.

We are pleased to learn that you felt comfortable during your stay. Your insights on the hotel are very much appreciated.

We look forward to welcoming you back on your next trip through Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maynooth, Ireland
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 12, 2012

Great location, great breakfast, great pool, excellent Concierge and Porter staff.
Apart from the above we were extremely disappointed with this Hotel and would probably not stay there again. The reception staff was not very warm or informative to us. The room itself was adequate however it was equipped to facilitate a business guest which did nothing for us. We were charged for WiFi which was exraordinary and expensive and also the first location in Asia on our 3 week trip that we were charged for this service.The bar was very expensive and lacked any atmosphere....we would however recommend Harry's Bar around the corner as we found then honest and friendly.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, November 16, 2012
Dear DublinHank,

Thank you for being honest and candid about your recent experience at Hilton Singapore, we very much appreciate your feedback and insights.

Whilst it is nice to know that you were happy with the hotel's location, breakfast spread, the pool and our Concierge team, I am very sorry to learn that the service provided by our Front Office team fell below your expectations. Please be assured that my team are using your feedback to promptly address and improve on their overall service delivery.

We have also noted your comments regarding the WiFi and understand the importance of this service for all our guests. You'd be glad to know that we also offer complimentary WiFi service in the hotel's public areas in addition to paid internet service in the guest rooms.

My team and I sincerely regret that we did not deliver a better stay experience to you. Although you have indicated otherwise, we hope for another opportunity in the future to extend the warm hospitality and exemplary service that the team always strive to deliver. Thank you for staying with us.

Yours sincerely,
Alain Mahillon
General Manager
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2012

You can't go wrong with this hotel when it comes to the location, right in the center of Singapore's Orchard road, surrounded by all the shopping malls and all within walking distance. Few minutes walk to the MRT station. Check in was done swiftly, and staff is helpful and friendly throughout our stay. Room is clean, and fit the price we paid for.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, November 16, 2012
Dear EricLHR,

It is always a pleasure when our guests enjoy their stays with us, thank you for sharing your recent experience at Hilton Singapore.

We are glad that you felt well looked after by our team and that you were happy with the room and central location of the hotel.

We look forward to being of service to you again when you next return to Singapore

Yours sincerely,
Alain Mahillon
General Manager
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Geneva, Geneve, Switzerland
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 9, 2012

u r on the right spot for shopping night life and visit singapore ! tube is very close so u can travel everywhere very easily and discover the city. the lounge is great, the breakfast is simply amazing. No doubts about this choice.

Room Tip: do not expect large room
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review, November 16, 2012
Dear Stefano R,

Thank you for your kind review of Hilton Singapore. It is a great pleasure for my team and I to know that we are your choice of hotel in Singapore!

We are delighted that you enjoyed our Executive Lounge and breakfast spread and hope to welcome you back, should you plan another break to Singapore in the future.

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Singapore

Address: 581 Orchard Road, Singapore SG 238883, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Spa Hotel in Singapore
#34 Business Hotel in Singapore
#40 Romantic Hotel in Singapore
#46 Luxury Hotel in Singapore
#51 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Official Description (provided by the hotel):
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, the Hilton Singapore hotel is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Dine at il Cielo Italian Restaurant and Bar to savor authentic Italian cuisine prepared with natural and organic produce, as you enjoy panoramic views of the city skyline. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. Enjoy shopping in the two-storey luxury boutiques without having to leave the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work in the business center equipped with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 
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Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International

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