We stayed twice in the last couple of months. The Hilton is in a good location on Orchard Road, just next to the gigantic ION shopping Centre. The rooms are practical and clean, good beds and nice linen, the bathrooms are tiny with shower over bath and shower curtain and could need a good scrub with a mould cleaner. Breakfast on the lobby level is fantastic. On our first stay we were upgraded to the executive level (because of our Hilton Honors Gold level). Drinks and canapes were very good, nice variety of hot and cold things, friendly and helpful staff. On our second stay we were not upgraded although their website showed availability of executive rooms. We did not push it as we arrived late, stayed only 2 nights and had plans for the next evening anyway. Otherwise I would recommend to question it if they deny you an upgrade. Gym was still closed for refurbishment. Limited equipment made available somewhere. Orchard Road is very touristic, restaurants are ridiculously expensive (especially the ones in any hotel along Orchard Road). Eateries in the shopping centres are affordable, but of course no atmosphere. If you choose your hotel because of Hilton Honors membership, the Conrad Centennial is to be preferred.

Great stay, exactly what you’d expect of a Hilton. Excellent service from the moment we arrived. We fly in on an early morning flight from London and arrived at the hotel at 8am well before the official check –in time but that wasn’t a problem at all. They checked us in straight away and after the 12 hour flight this was exactly what we wanted to hear. The room was spotless, bed very comfortable, extra latex pillow if you don’t like feather pillows which I don’t. Room size was fairly large for Singapore. The bathroom was slightly dated but not hideous. We visited the pool which again was a little dated but not a big deal. It did exactly what was needed on a 35C+ day in Singapore. As you’d expect with most hotels, the food and drinks were quite expensive for nice food but nothing memorable. We ate at Checkers Brasserie in the hotel and were the only guests. I found Orchard Road a bit disappointing, just the same designer shops over and over, exactly the same shops that are at Changi so not much to do within walking distance of the hotel that can’t be done while waiting for your flight at the airport. Overall, would stay at this hotel again when transiting through Singapore for 1 night, anything longer than this I’d look at hotels closer to Raffles.

Great location, great breakfast, great pool, excellent Concierge and Porter staff.
Apart from the above we were extremely disappointed with this Hotel and would probably not stay there again. The reception staff was not very warm or informative to us. The room itself was adequate however it was equipped to facilitate a business guest which did nothing for us. We were charged for WiFi which was exraordinary and expensive and also the first location in Asia on our 3 week trip that we were charged for this service.The bar was very expensive and lacked any atmosphere....we would however recommend Harry's Bar around the corner as we found then honest and friendly.

You can't go wrong with this hotel when it comes to the location, right in the center of Singapore's Orchard road, surrounded by all the shopping malls and all within walking distance. Few minutes walk to the MRT station. Check in was done swiftly, and staff is helpful and friendly throughout our stay. Room is clean, and fit the price we paid for.