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Hilton Singapore: Traveler Reviews

4.5 of 5
581 Orchard Road, Singapore SG 238883, Singapore (Orchard Road)
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Hilton Singapore
Ranked #33 of 276 hotels in Singapore
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842 reviews from our community

Traveler rating
    332
    355
    119
    26
    10
See reviews for
Families
129
 
Couples
232
 
Solo
127
 
Business
272
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Gurgaon, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best Property on Orchard Road”
4 of 5 stars Reviewed November 16, 2012

A must stay property located centrally on ORCHARD ROAD, large & clean rooms luxurious bath and vanity and not to mention the specially attentive and eager staff at the reception.

Stayed for 5 nights in February 2012 only to be pampered everyday and wanting to go back.

Room Tip: Try getting rooms facing Orchard Road for a view of the always happening downtown street.
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ashishc_arch about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
November 19, 2012
Dear ashishc_arch,

Thank you for your kind review of Hilton Singapore. It is always a pleasure when our guests have enjoyable stay experiences with us.

We truly appreciate your compliments of the hotel and look forward to being of service to you again on your next trip to Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
“Typical older style Hilton, good location”
3 of 5 stars Reviewed November 15, 2012

We stayed twice in the last couple of months. The Hilton is in a good location on Orchard Road, just next to the gigantic ION shopping Centre. The rooms are practical and clean, good beds and nice linen, the bathrooms are tiny with shower over bath and shower curtain and could need a good scrub with a mould cleaner. Breakfast on the lobby level is fantastic. On our first stay we were upgraded to the executive level (because of our Hilton Honors Gold level). Drinks and canapes were very good, nice variety of hot and cold things, friendly and helpful staff. On our second stay we were not upgraded although their website showed availability of executive rooms. We did not push it as we arrived late, stayed only 2 nights and had plans for the next evening anyway. Otherwise I would recommend to question it if they deny you an upgrade. Gym was still closed for refurbishment. Limited equipment made available somewhere. Orchard Road is very touristic, restaurants are ridiculously expensive (especially the ones in any hotel along Orchard Road). Eateries in the shopping centres are affordable, but of course no atmosphere. If you choose your hotel because of Hilton Honors membership, the Conrad Centennial is to be preferred.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by goodfoodfanOZ for Singapore
Ask goodfoodfanOZ about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
November 16, 2012
Dear goodfoodfanOZ,

Thank you for sharing your experiences with Hilton Singapore, we are glad that you were generally satisfied with your stays.

We truly value your loyalty as a Hilton HHonors member and always endeavour to deliver the exemplary Hilton service and experience for our guests. We apologise that we were unable to accord your room upgrade on your second stay with us but are nevertheless glad that this did not affect your overall experience with us.

My Housekeeping team have also noted your comments regarding the bathroom and have since rectified this issue.

It was a pleasure having you with us and we very much appreciate your feedback. We hope for another opportunity to be of service to you should you return to stay with us again in the future.

Yours sincerely,
Alain Mahillon
General Manager
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great Hilton Hotel”
4 of 5 stars Reviewed November 13, 2012

Great stay, exactly what you’d expect of a Hilton. Excellent service from the moment we arrived. We fly in on an early morning flight from London and arrived at the hotel at 8am well before the official check –in time but that wasn’t a problem at all. They checked us in straight away and after the 12 hour flight this was exactly what we wanted to hear. The room was spotless, bed very comfortable, extra latex pillow if you don’t like feather pillows which I don’t. Room size was fairly large for Singapore. The bathroom was slightly dated but not hideous. We visited the pool which again was a little dated but not a big deal. It did exactly what was needed on a 35C+ day in Singapore. As you’d expect with most hotels, the food and drinks were quite expensive for nice food but nothing memorable. We ate at Checkers Brasserie in the hotel and were the only guests. I found Orchard Road a bit disappointing, just the same designer shops over and over, exactly the same shops that are at Changi so not much to do within walking distance of the hotel that can’t be done while waiting for your flight at the airport. Overall, would stay at this hotel again when transiting through Singapore for 1 night, anything longer than this I’d look at hotels closer to Raffles.

Room Tip: Ask for a room not facing Orchard Road
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Loz23c for Singapore
Ask Loz23c about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
November 16, 2012
Dear Loz23c,

Thank you for staying at Hilton Singapore, it was a pleasure having you with us.

We are pleased to learn that you felt comfortable during your stay. Your insights on the hotel are very much appreciated.

We look forward to welcoming you back on your next trip through Singapore.

Yours sincerely,
Alain Mahillon
General Manager
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Maynooth, Ireland
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
“Functional hotel”
3 of 5 stars Reviewed November 12, 2012

Great location, great breakfast, great pool, excellent Concierge and Porter staff.
Apart from the above we were extremely disappointed with this Hotel and would probably not stay there again. The reception staff was not very warm or informative to us. The room itself was adequate however it was equipped to facilitate a business guest which did nothing for us. We were charged for WiFi which was exraordinary and expensive and also the first location in Asia on our 3 week trip that we were charged for this service.The bar was very expensive and lacked any atmosphere....we would however recommend Harry's Bar around the corner as we found then honest and friendly.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DublinHank about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
November 16, 2012
Dear DublinHank,

Thank you for being honest and candid about your recent experience at Hilton Singapore, we very much appreciate your feedback and insights.

Whilst it is nice to know that you were happy with the hotel's location, breakfast spread, the pool and our Concierge team, I am very sorry to learn that the service provided by our Front Office team fell below your expectations. Please be assured that my team are using your feedback to promptly address and improve on their overall service delivery.

We have also noted your comments regarding the WiFi and understand the importance of this service for all our guests. You'd be glad to know that we also offer complimentary WiFi service in the hotel's public areas in addition to paid internet service in the guest rooms.

My team and I sincerely regret that we did not deliver a better stay experience to you. Although you have indicated otherwise, we hope for another opportunity in the future to extend the warm hospitality and exemplary service that the team always strive to deliver. Thank you for staying with us.

Yours sincerely,
Alain Mahillon
General Manager
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Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Fantastic Location”
5 of 5 stars Reviewed November 10, 2012

You can't go wrong with this hotel when it comes to the location, right in the center of Singapore's Orchard road, surrounded by all the shopping malls and all within walking distance. Few minutes walk to the MRT station. Check in was done swiftly, and staff is helpful and friendly throughout our stay. Room is clean, and fit the price we paid for.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask EricLHR about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
November 16, 2012
Dear EricLHR,

It is always a pleasure when our guests enjoy their stays with us, thank you for sharing your recent experience at Hilton Singapore.

We are glad that you felt well looked after by our team and that you were happy with the room and central location of the hotel.

We look forward to being of service to you again when you next return to Singapore

Yours sincerely,
Alain Mahillon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Singapore

Also Known As:
Hilton Singapore Hotel Singapore
Hilton Singapore Hotel
Hilton International Singapore
Singapore Hilton International
Singapore Hilton
Hilton Singapore
Address: 581 Orchard Road, Singapore SG 238883, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotels in Singapore
#28 Family Hotels in Singapore
#30 Luxury Hotels in Singapore
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Attractive 24-story hotel set in the heart of shopping & entertainment district. ... more   less 
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