Had a long weekend here and it was fantastic, was upgraded to a King Club room and was delighted with the Club Lounge. Everything was amazing, the service, the food, the drink just great

Room was beautiful, massive bathtub. Enjoyed all the facilities , pool was amazing

Will be back

After a long and arduous flight plague with delays, seating confusion and hot tea being bored on by airline staff, and lost luggage; it was a very welcome reassurance to be greeted and facilitated by such wonderful staff at the Hilton Hotel front desk.

My receptionist, Grace, was pleasant, efficient and very helpful. Thank you very much for everything. It’s great to meet such delightful and pleasant staff.

This hotel is situated in a central location and despite the building slightly older than it’s more modern neighbours, it is a stunning example of a well kept, well run establishment.
The entrance and foyer are enormous and floored in polished marble with bright open areas and balconies. There is a fantastic range of high end shops connected to the lobby, split over several floors.

The rooms are slightly smaller than expected but well finished with sleek furniture and floor to ceiling glazed windows. Marble bathrooms and excellent range of toiletries offer a superb touch. The rooms are fully air conditioned and cleaned to a very high standard.
The hotel has a beautiful pool on the top floor and there are several restaurants to chose from with a wide range of foods and drink.

The executive lounge is bright, relaxing and again, staff were helpful and friendly.

Check out took seconds and offers of taxi’s or assistance with luggage were abundant.

This is a superb hotel and I would highly recommend a visit if you are in the area.

I stayed here for 3 days,for location,I stayed here because I know the reputation n it's worldwide...N I saw in it was recommended also by trip advisor.In my mind this hotel would treat the cust well..
2 days of staying everything runs well...
At my last day, on 29 Oct at 4.00 am,while my family was sleeping, I heard an alarm ringing...I am with my family, 2 senior age 65 above,my sis,her husband,1 nephew,1 niece n last me...
We were very shock so as I know we should go to the fire exit n never use lift...so I use stairs..I only bring my passport..N we were divided into 2 groups because my sister has to rescue her mom in law n dad in law, so I bring my niece down from 16 to basement...
At the basement,I found an officer and he said that it was a false alarm.he said it's there's no fire, it comes from the water pump...somethings wrong in it.
What I feel dissapointed and heartless hotel is because, they even didn't offer us drinks or anything,we are very shock at that time, mostly senior.in the lobby I also saw there's an older man fall down because after going through several level to rescue himself...the crew hotel only him to wake up n sit...n actually all we need is not only saying sorry,in that situation, after tired, we also feel dizzy and a lil very thirsty almost dehaydrated.when we want to go back to our room, the crew was not helping much,they only say wait...we wait for almost half an hour to get us back to our room.when we arrived at the lobby from the basement,we saw the crew was very calm...I was so regret, even if it's the false alarm,even in the fire exit there's no hotel crew there.what happened if there's someone injured there...
I was really dissapointed with what happened..it seems like the hotel just taking us as customer as granted. I hope with the 5 star hotel reputation, they should serve us better n more with heart...please take care of your customer well..

The location is good, a couple of minutes walk away from the underpass at Wheelock to get to Orchard MRT.

Upon arrival, luggage was swiftly collected, and check in was quick. Upgraded to a club floor room.

The room was super clean; and was kept that way. Beds are super comfy, but as others have mentioned, the bathroom is small. I dislike the tub&shower combo, but got used to it after awhile. At least, I prefer this over shower-only hotel rooms; sometimes we'd like a relaxing soak over the weekend! The toiletries are of great quality, and you can see, they really try to make the best of the bathroom- the marble is beautiful, but nothing can be done with the size, as the structure is old and built in the 70s. Water pressure is acceptable, but not the best.

My room was on the upper floors (club), but it still had traffic noise.

Room service is prompt, and the food is good. Yes, it is expensive; but on par with other 5-star hotels in Singapore. Had buffet breakfast in the coffee house during a weekend and it was a madhouse- food was below average for a 5-star hotel. I retreated to room service for the other mornings, and they were always served with a smile.

The experienced staff members are great- you can see that they are slightly senior, and must have been with the hotel for a long time. Polite and efficient.