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“Pleasant Stay” 4 of 5 stars
Review of Orchard Parade Hotel by Far East Hospitality

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Orchard Parade Hotel by Far East Hospitality
3.5 of 5 Hotel   |   1 Tanglin Road, Singapore 247905, Singapore   |  
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35%off +Free Tour +WiFi
Ranked #89 of 294 Hotels in Singapore
Singapore
1 review
“Pleasant Stay”
4 of 5 stars Reviewed September 3, 2013

I didn't encounter any problem with my check-in and check-out. Staff were attentive and courteous. Service is fast, I didn't have to wait so long during the time that I requested for a new key to be issued as my room key is not functioning well. They immediately send the staff to assist us in our floor. The hotel is located strategically at the heart of the shopping and F&B area. For budget concious travellers yet you want to be near to tourist spots, you may want to consider this hotel. Large variety of F&B outlets around the area. The only minor one will be the breakfast, as most of the food are already cold. Nevertheless, it was a pleasant stay.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with StayFarEast.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameshKanesan, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, September 6, 2013
Dear Vendetah,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed your stay with us. Thank you for recognising our effort by sharing your review on TripAdvisor. We certainly look forward to welcoming you again in the not too distant future!

With kind regards,

Ramesh Kanesan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Jakarta, Indonesia
1 review
4 of 5 stars Reviewed September 2, 2013

Hotel orchard parade is located near Hard Rock Cafe, coffee bean cafe, and cash studio karaoke box. Shopping along orchard road all the time by walk from this hotel. Despite it was tiring, hanging out with friends was so much fun when we stayed at this hotel.
The front desk and concierge officers are so friendly and helpful. Tumbs up for them. Even we decided to check out early but they allowed us to keep our baggage in the concierge room and used shower near swimming pool to refresh ourself before went to airport. Thank you very much for the hospitality.
Apparently there is laundry room near swimming pool that we can use to wash our dirty clothes by ourself. We definitely will stay in this hotel again next time.

my suggestion to all travelers in Singapore : better to call taxy via hotel than stand beside the road...
Even the ordered taxy will charge us additional fee but the taxy arrives as soon as possible and the driver is always willing to drive us wherever we want to. We ordered large taxy 5 times and had to canceled it 3 times but that was ok, nobody got angry. Because random taxy let us down...the driver was so picky..that caused us to stand longer than the trip itself.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with StayFarEast.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameshKanesan, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, September 3, 2013
Dear Raden Rahayu H,

Thank you for choosing Orchard Parade Hotel and it was a pleasure to have you as our guests.

Your compliment on our team is greatly appreciated and we hope to welcome you in the near future.

With kind regards,

Ramesh Kanesan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
1 review
5 of 5 stars Reviewed September 1, 2013

would recommend this hotel to anyone going to singapore the staff are so helpful especially farah on the 17th floor club lounge she looked after me also eunice the guest manager couldnt do anymore for me . i was unwell lost my voice farah made me tea with lemon & honey each day, eunice went out & bought me herbal candy .thats what i call service & i didnt even have to ask thank you girls you made my trip enjoyable if & when i go back to singapore i shall be staying there

Room Tip: i had a club room the benifits you get are great will do that again
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameshKanesan, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, September 3, 2013
Dear Rosemary M,

Thank you for taking time to review us. It was certainly a pleasure to have you as our guest and we hope that you are feeling better.

Eunice and the team appreciates the compliments and we hope to see you staying with us on your next visit to Singapore.

With kind regards,

Ramesh Kanesan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 30, 2013

I travel for business all over the world and the hospitality and customer service at the Orchard Parade Hotel is second to none. All the staff are very eager to please and their attention to detail is wonderful. Specifically, the Club Lounge on the 17th floor is great. After a long 12 hour day it is so nice to be called by your first name and welcomed home with a nice cold drink and friendly smile. The two attendants, Farris and Ayu, make me feel like I really am at home. It should be noted that service like this must start at the top and once you meet Ms. Eunice Choo you will understand how and why the hotel staff behave as they do. Orchard Parade Hotel is my hotel in Singapore.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameshKanesan, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, September 3, 2013
Dear Michael B,

It was certainly a pleasure to have you as our guest and it gives us pleasure and honor to be recognized for our team’s efforts in ensuring a pleasant stay.

We thank you for kind comments and certainly, Eunice and the team welcomes the compliment and will ensure to offer the service to all guests.


With kind regards,

Ramesh Kanesan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 30, 2013

The staff at the Orchard Parade is one of the best of any hotels I have ever stayed.
I am doing work at one of the shipyards. I eat breakfast every morning at the hotel and visit the club lounge every day after work. It is nice to be greeted in the morning with a smiling face and a staff that is attentive to your needs and remembers your name from day to day.
After work visiting the Club lounge is pleasant. Ms Eunice and her staff make you feel at home and are cheerful day after day. Farah, one of servers in the Club Lounge, is engaging and attentive to our needs. It isn't home but the it is certainly one of the friendliest hotels I have ever been in.

Room Tip: Always get the highest floors in any hotel you stay in. It is the farthest from all street noise.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameshKanesan, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, September 3, 2013
Dear ermsgmp,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed your stay with us. Thank you for taking time to share your feedback here.

We are pleased to learn that Eunice and her team were able to make your stay with us comfortbale. They join me in thanking you for acknowledging efforts in providing memorable hotel experience during your time with us.

We hope to see you again soon for another memorable stay

With kind regards,

Ramesh Kanesan
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucestershire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 30, 2013

We asked for an early check in, which was confirmed. Arrived at 8 In the morning after a 13 hour flight, no room available. Had to wait for an hour and a half and then given a very smokey lower grade room as a temporary measure. Manageress admitted the hotel was overbooked. We were then moved to a room which was a higher grade than we had booked, but were told that we would have to pay extra to stay in it. We refused to pay any more and stayed in the higher grade room. It was eventually past the regular check in time of 2 o'clock by the time we were sorted.
We were staying for 14 days so felt we weren't particularly well looked after.
The breakfasts were uninspiring, the rooms tired. Swimming pool was ok but a bit grubby. On the whole the staff were pleasant. The hotel is in an excellent location, which I think is why they can get away with things not being 100%.

Room Tip: Insist on one of the refurbished rooms
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameshKanesan, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, September 3, 2013
Dear Jacky R

First and foremost, I would like to extend my sincere apologies for the inconvenience caused.

Thank you for sharing your constructive feedback with us. We appreciate your highlight on the areas of shortfall you have mentioned. Please be assured that we are looking at improvement on the areas concerned. We are firmly committed to correcting our shortcoming and, more importantly, in regaining your trust in us again.

Once again, thank you for your invaluable feedback and we will look forward to having another privilege of welcoming you again in the near future.

With kind regards,

Ramesh Kanesan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 29, 2013 via mobile

If it's not because of its perfect location and okay front desk service, without doubts I will put this hotel under my 'worst list'.

The hotel is old, with confusing design--a mix of mediteranian and asian but it doesn't work--old furniture that ready to be thrown out. Breakfast was okay but you have to bring your breakfast coupon (trust me, the coupon looks cheap) to get free buffet breakfast.

Although it is located perfectly in the busy Orchard Road, but you can easily find local women wandering around nearby the hotel and that would be a low points if you are traveling with family or kids.

I'm a regular visitor to Singapore, and I would definitely choose other hotels for my upcoming trip.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RameshKanesan, Manager at Orchard Parade Hotel by Far East Hospitality, responded to this review, September 3, 2013
Dear pwulantary,

Thank you for taking time to review Orchard Parade Hotel. We are currently looking at a holistic approach on updating the hotel and will be addressing the issues that you have mentioned.

We hope to be of service to your on your next visit and thanking you for the candid feedback and patronage.

With kind regards,

Ramesh Kanesan
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Parade Hotel by Far East Hospitality

Address: 1 Tanglin Road, Singapore 247905, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#50 Business Hotel in Singapore
#63 Family Hotel in Singapore
#74 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Orchard Parade Hotel by Far East Hospitality 3.5*
Number of rooms: 387
Official Description (provided by the hotel):
Located at the entrance of the Orchard Road, Singapore's most famous shopping belt, Orchard Parade Hotel is just a 10-minute walk from Lido Cineplex and major shopping centers such as ION Orchard, Wisma Atria and Ngee Ann City. Business travellers will enjoy the accessibility of Orchard Parade Hotel, and families with children will definitely appreciate the hotel's spacious 50-60sqm Family Rooms. It is also within 10-minute walk to Scotts Road, another famous shopping district in Singapore. The same amount of walking time will bring you to Orchard MRT station, which can connect you to other parts of the city. A 10-minute car ride will get you to the Central Business District or Suntec Singapore International Convention & Exhibition Centre. Orchard Parade Hotel is also only 30-minute drive from Changi International Airport. ... more   less 
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Also Known As:
Orchard Parade Hotel Singapore
Orchard Parade Hotel By Far East Hospitality Singapore

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