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“Excellent value” 4 of 5 stars
Review of PARKROYAL on Kitchener Road

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PARKROYAL on Kitchener Road
4.0 of 5 Hotel   |   181 Kitchener Road, Singapore 208533, Singapore   |  
Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #92 of 294 Hotels in Singapore
India,Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Excellent value”
4 of 5 stars Reviewed September 10, 2013

Fresh sunny modern rooms with very comfy beds. Good breakfast. Excellent value city hotel. Subway station and shopping centre right across the road and lots of local food options all around. Very well run hotel - Park Royal at its best.

Room Tip: corner rooms are larger
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 12, 2013
Dear Allthebest2, it was a pleasure to click on TripAdvisor this morning and to read your review. You put a smile on my face!! Thank you for your very kind words. I look forward to saying hello next time you pass through. Regards, Gary Moran.
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1,416 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mumbai (Bombay), India
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 9, 2013 via mobile

Conveniently located close to Little India, which is convenient for Indian tourist with many indian eateries and shopping very close by. The rooms are reasonably large, which is helpful for family stay. The cleanliness in the public areas of the hotel needs some improvement. Also the overall housekeeping service is quite sloppy. The breakfast fare is an excellent spread with many Indian foods on offer. Overall a comfortable stay.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 10, 2013
Dear Kiran0405, thank you for sharing your thoughts. A bit of a mixed review overall. It is very pleasing to read that you were very happy with breakfast. You were less positive as regards housekeeping generally and I will take this up with my Executive Housekeeper. Thanks again, Gary Moran.
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 7, 2013

Stayed here in March 2013. Hotel is in Little Indian next to Mustafa market. There were lots of Asian food options (both veg and non-veg) around this hotel. My room was on the 15th floor and the view from my room was good.Room was spacious, clean with comfortable bed. Good breakfast spread with an option to request for scrambled eggs or poached or omelettes and tea/coffee.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 8, 2013
Dear Pulak_Chatterjee, thank you so much for your very kind words. I am delighted that you were very happy with your stay with us earlier this year, particularly breakfast it would seem!
Thanks again, Gary Moran.
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Adelaide, Australia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 6, 2013

This hotel puzzled me - walking into the foyer I was impressed and excited, but that soon changed when I reached my room on the 17th floor.

Now understand firstly that The Parkroyal on Kitchener is in Little India, as you would expect an area dominated by people from the sub-continent. I arrived on a Sunday to find thousands of Indian men (but no women) milling around the streets and shops, some drinking beer, most just hanging around. I understand now that this is the place to go and thing to do on Sundays in Singapore. The sidewalks were very crowded and I felt completely out of place amid the throng.

The foyer of the hotel is very nice and the air was cool and calm once the auto-doors closed behind me. Given the quality of the foyer, I was expecting my room to be equally appealing. Sadly, the room was ordinary at best. Although the room wasn't tiny, it felt cluttered and cramped. The fixtures and finishings were poor quality and it certainly was a disappointment.

I guess it was the little things that let me down. Like the TV that wasn't tuned properly to half the stations. Like the light inside the robe that wouldn't switch off when the door was closed. Like the tiny shower over the bath, with a shower curtain that clung to me despite my vocal protestations. Like the enormous curvy chair that seemed to consume half the room's floor space. Like the full length mirror covering the outside of the bathroom door, which made me jump every time I walked past it. Like the staff ringing the door bell at 8am just to hand me a newspaper. And the welcoming S$150 deposit that is required when checking in.

Having said all that, the International Buffet in Spices Brasserie (S$38++) was very good. But then again, paying S$9.50 for a can of Coke in Chances bar was outrageous. Credit to all the staff I encountered (except for Mr Morning Newspaper) who were pleasant and efficient.

In summary I would say this - for the price, there are much better hotels in Orchard and other areas of Singapore. I wouldn't stay in Little India again, but even if the Parkroyal on Kitchener was moved to a different area of Singapore, it would need to pull its socks up to command the asking rate of S$200+ per night. Renovation overdue.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 8, 2013
Dear Phil H, I was disappointed to read your feedback and I am very sorry if we did not meet your expectations in various respects of your stay. To be fair your points are very balanced, good and bad, and do provide me with a lot of detail to share with my team. I do thank you for taking the trouble to post your thoughts. Regards, Gary Moran.
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Ahmedabad, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed September 6, 2013

It was nice experience to stay at Parkroyal. Excellent amenities, superb services. Nice to stay near Little India, Mustafa Bazar as no issues of food. Also a popular place to have tours for sight seeing and other roaming.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 8, 2013
Dear KeyurShah2013, thank you very much for sharing your thoughts as regards your family stay with us in May. It is always a pleasure to read such positive things about the hotel. Kind regards, Gary Moran.
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Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

i had gone there for my honeymoon and the hotel had given us a very warm welcome . Nice Hospitality on the part of the mamagement as i told them that i ahd come gere for my honeymoon wherin they had upgraded my room. The best part is the Little India is next to the hotel which is very convinient for vegetarians and there are host of options for Indian food, shopping etc

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 8, 2013
Dear Varun5785, it is very nice to read that we looked after you so well during your honeymoon earlier this year. Thank you for your very kind words as regards the hotel and all the very best for a long and happy life together. Regards, Gary Moran.
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Gurgaon
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 5, 2013

We visited in July 2013 and had a wonderful stay at the hotel. Pros and Cons are:
Pros
* very well connected with just 100 meters to MRT so NO Taxi ( save ~SGD 1 per minute.)
* best for vegetarians as there are a lot of veg restaurants on Syed Alwi road, again <100 mtrs.
* Shopper's paradise as Mustafa shopping mall is near - 24 hrs shopping at best price.
* Food - we used to just have breakfast here and it was good choice (both veg and non veg.)
* Room was well maintained (we were given free wifi internet). Bed was huge :)

Now coming to Cons
* Hurray - nothing I could find here except that it is a bit costly. I got some discounts from them so no grudges there.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary M, General Manager at PARKROYAL on Kitchener Road, responded to this review, September 6, 2013
Dear NitinRG, it is always such a pleasure to read a review like yours. It is a real boost for everyone at the hotel and makes all the hard work very worthwhile. I am delighted that we looked after you so well and I do hope that we will see you again. Regards, Gary Moran.
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Additional Information about PARKROYAL on Kitchener Road

Address: 181 Kitchener Road, Singapore 208533, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Singapore
#53 Family Hotel in Singapore
#66 Business Hotel in Singapore
#68 Luxury Hotel in Singapore
#69 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PARKROYAL on Kitchener Road 4*
Number of rooms: 534
Official Description (provided by the hotel):
Within close proximity to Singapore's Central Business District and adjacent to the ethnic quarter of Little India, the hotel is a 2-minute stroll from Farrer Park MRT station. Tastefully furnished, it is ideal for both business and leisure travelers. Soothe away frazzled nerves in the hotel's spa while the brasserie and restaurant offer sumptuous dining experiences with a wide array of culinary specialties. Enjoy the entertainment in the bar and lounge. ... more   less 
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Also Known As:
Parkroyal On Kitchener Road Hotel Singapore
Parkroyal On Kitchener Road Singapore
New Park Hotel Singapore

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