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“Pleasant Stay” 4 of 5 stars
Review of Holiday Inn Singapore Orchard City Centre

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Holiday Inn Singapore Orchard City Centre
4.0 of 5 Hotel   |   11 Cavenagh Road, Singapore 229616, Singapore   |  
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Ranked #27 of 294 Hotels in Singapore
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed November 25, 2013

pretty central and good location. i have stayed at this property before but never realized it is so so so close to orchard road. if you want a central location and not paying a premium for those expensive 5 stars singapore hotel, this property can be considered, but my advice is to plan ahead earlier as this hotel can get outrageously expensive too...overall, i like the stay there. convenient to any restaurants that are just 1 minute walk across the street...

Room Tip: all rooms are good, as sound insulation is pretty good despite the age of the hotel.
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,621 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
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English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 25, 2013

great time in PH, Singapore stop station before going home to sdney.. Holiday Inn Orchards is one of the best hotel in Singapore. I will not forget our memories, we used to laugh hard when we arrive at the hotel because the service is really good..More powers to Holiday Inn..

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tas
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 23, 2013

To start with - we booked & paid for 3 adults to share a King room with the assumption that our adult daughter would have a single or rollaway bed but upon check-in were told that we were all sharing the King bed - together! Not happy at all & the female @ reception was quite cold & unfriendly as she advised that we had in fact paid for 3 adults to use all the facilities of the room but we hadn't in fact paid for an extra bed - weird! We were then offered a room with 2 x double beds which we begrudgingly accepted. All-in-all the room was okay - nothing fantastic but fairly comfortable - although we did change rooms on the second day to one with a park view (much better outlook). Pillows were weird - Memory foam was a tiny square foam....Staff on the whole were pleasant. Cleaners came through @ 8am every morning!Considering that nothing was open until 10am & we had late nights, this was way too early even for us early risers. Pool area was quite nice & gym not bad. Restaurants way too expensive. We are very much used to staying @ 4.5 star hotels & sleeping in a king size bed, so would probably not return to this hotel. Nice return holiday to Singers but not an 8/10 hotel - no way!

Room Tip: Ensure that you have booked a room with more than one bed - if needed! Ask for a park view room - th...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this review, December 9, 2013
Dear TasNet,

Thank you for taking the time to express your thoughts and concerns. It is unfortunate that this visit was not 100% satisfactory due to the service received upon check-in and if the room you were given did not meet your expectations. We take all comments into consideration and welcome any opportunity to improve.

We all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 22, 2013

Stayed for 2 nights in mid November to run some errands in the Lion City. My parents had to check in a day earlier as I had a job interview. We were offered complimentary breakfast for Dad's birthday as well as a beautifully crafted chocolate mousse cake on our second day. Our standard room was spacious, airy, and spotlessly clean even though minor signs of wear were showing. Like other Holiday Inns much thought had been put in to ensure customer comfort - in-room universal sockets, powerful shower heads, generous pillows, ironing board, and a broad range of amenities. Sariyah and James at reception were exceptionally courteous and helpful our only regret was not having enough time to thank them for their wonderful service. All staff went all out to ensure we felt at home. Having stayed at other chain hotels and several Holiday Inns around the South East Asian region I have to say they just upped the standards and this is no longer the standard Holiday Inn.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yoakum
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 22, 2013

Stayed only one night but was treated like a king. The room was very clean and everything worked. Club lounge was nice and the staff friendly and very helpful. Very good location to shopping and dinning. This is a property that I will highly recommend to my friends as well as return next time I am in town. There's even a very nice Flower shop behind the property, Old Woman Flower shop very nice couple run the place.

Side note; The GM has been most helpful.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 19, 2013

This hotel is more like an Intercontinental than a holiday inn, both in furnishings, services and facilities, be it turn down service, a fantastic executive club or a very nice pool (complete with help yourself honesty bar). I have not stayed here for close to 13 years, and it was a very nice surprise, the only let down was the small restaurant for breakfast, easily overlooked by the staff, the service and the location.

You do get a bit of noise from the bars nearby and apparently the other side has some road noise. Overall great value.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 18, 2013

We stayed here for 2 nights in November. On arrival we were given a fresh fruit platter and chocolates, with more chocolates with the turn down service at night. The rooms are very comfortable with a great pillow menu. Breakfast was a selection of Asian and western foods buffet style...plenty of choice, nice coffee and good service. When you step out of the hotel orchard road is virtually on the door step with hundreds of shops,restraints and hawker centers to choose from. Can't think of any negatives things to say about this hotel.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Singapore Orchard City Centre

Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Singapore
#24 Romantic Hotel in Singapore
#25 Business Hotel in Singapore
#25 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 319
Official Description (provided by the hotel):
Welcome to Holiday Inn Singapore Orchard City Centre, formerly Holiday Inn Park View Singapore, in the heart of downtown Singapore! Whether for business or leisure, our central location is 10minutes away from the central business district and a convenient 2minute walk away from the shoppers’ paradise, Orchard Road. Public transport is just 3minutes away, providing easy access to the city's cultural heritage and tourist attractions like Chinatown, Little India, Sentosa and the Night Safari. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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