We stayed here for 3 nights at the end of May. The hotel is conveniently located behind Orchard Road. The first impression of the hotel was the lobby looks a little dated but very clean and well maintained. Staff were friendly and efficient. We booked an executive room with lounge access. Our room was on the 8th floor facing an expressway, but amazingly it’s very quiet, no noise issue at all. The room was modern, fresh and clean with decent room size. Beds were comfortable. Wifi’s working great. Bathroom was sparkling clean and toiletries provided were thoughtful enough with supply of easily forgotten toothbrush and razor. Everything was in perfect condition.
We could choose to have breakfast at the executive lounge or the Window on the Park restaurant. The receptionists at both the lounge and restaurant were very courteous, pleasant and attentive. The beautiful lady receptionist at the breakfast room could already greet us by our name the 2nd morning we were there. Breakfast spread was good including Chinese, Malay, Indian and Western options. They even have a cutest little kid’s corner for the kids to get their own food. The food was decent but have margin for improvement, particularly the food temperature. The executive lounge was a good place to hang around for a little relaxation in the afternoon. Besides breakfast they also served afternoon tea and happy hours with coffee, tea, drinks, light snacks and desserts, pretty relaxing if it’s not overly crowded at times.
Overall, good value, very nice hotel, particularly the staff are super friendly and attentive. Memorable stay!
Only complain: We have 2 different families booked 2 different bookings at different times on Holiday Inn online website. And we all received booking confirmation with detail price to our emails. About a week before we left for our trip, we double checked our hotel bookings. But to our surprise, all of our bookings were altered without even letting us know. The price for both of our booking were altered, one to a higher price and the other were lower but with only one person’s occupancy iso three persons. We called the Holiday Inn reservation office. I was lucky enough to change everything back to the original (without apology or explanation) because the price I have (which were higher that my friend’s) was still available. But my friends booking was messed up that they could not reinstate it back to the original price because that price was no longer available. The case was passed to the customer services. My friend told me that the lady on the other side was so indifference and impatient. She just told her that there was nothing she could do and whatever it was, it’s the company’s policy and hang up abruptly on her. She was so angry and instantly cancelled her reservation, but left to look for another hotel with less than a weeks time. So it left me wonder whether I should still book with Holiday Inn Chain again in the future!
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Singapore Orchard City Centre, formerly Holiday Inn Park View Singapore, in the heart of downtown Singapore! Whether for business or leisure, our central location is 10minutes away from the central business district and a convenient 2minute walk away from the shoppers’ paradise, Orchard Road. Public transport is just 3minutes away, providing easy access to the city's cultural heritage and tourist attractions like Chinatown, Little India, Sentosa and the Night Safari. ... more less
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- Also Known As:
- Holiday Inn Singapore Orchard City Centre Hotel Singapore
- Holiday Inn Park View Singapore
- Singapore Holiday Inn