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“Great location near Orchard Road” 4 of 5 stars
Review of Holiday Inn Singapore Orchard City Centre

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Holiday Inn Singapore Orchard City Centre
4.0 of 5 Hotel   |   11 Cavenagh Road, Singapore 229616, Singapore   |  
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Ranked #27 of 294 Hotels in Singapore
Cairns
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Great location near Orchard Road”
4 of 5 stars Reviewed January 16, 2013

The lobby of this hotel is very impressive as you walk in, and the staff who greeted us at the door were extremely friendly. Unfortunately the lady who checked us in was not friendly at all which completely ruined our first impression. She went through all the usual formalities, and then just told us to have a seat and wait. No explanation was given as to why we had to wait, but we politely took a seat anyway. After a while, she came over to us and said that because of the festive season (our stay was on New Years Eve) that they no longer had our room available that we had pre-booked. We had booked an executive room with two double beds as were were travelling with two children. Instead we were offered a room with only one king bed in it. I understood that these things happen, and reluctantly accepted the room but insisted we also be supplied with a rollaway bed free of charge. She didn't supply us with any information about the executive club - eg where it was, what was included etc.... so I needed to go back and ask for this information later. The room itself was nice and clean, and we were situated on the same level as the pool and gym area. The pool area was also nice on the rooftop. We visited the executive lounge several times where high tea was served between 2-4pm each day, and then cocktails and horderves between 6-8pm - all of which was complimentary. The staff in the lounge were excellent, and the amount of food in the evening cocktail time was alsmost enough to not warrant eating any dinner! We chose to have our breakfast in the main restaurant (other option was the executive lounge), and the breakfast was nice also. With our incorrect room we didn't have the greatest night sleep (with 3 of us sharing one bed), so the following morning we went back down to reception. This time we were served by an outstanding member of staff who apologised for the error with our room, and offered to change us to a room with two double beds for our second night. He asked us to pack up our luggage, and when a room was ready, another member of staff came and transferred us and our luggage to our new room. The reason I have still rated this hotel four stars is that it really was an exceptional property - it's just a shame that one member of staff tarnished our first impression of this property, but apart from that, I couldn't fault it.

Room Tip: Choose a room with the executive club access, as the slightly higher rate was worth it with the incl...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,620 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
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English first
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 16, 2013

My fiance and I spent over a week staying with Holiday Inn Orchard City Centre based on their reputation from individual reviews and also the fantastic location it is in. I have had a fantastic stay at Holiday Inn Orchard City Centre through the standards of the rooms (maintenance and facilities) and hotel itself is located within walking distance to the shopping haven (Orchard Rd).

PROS:
* Location: Within walking distance to Orchard Rd and a variety of different restaurants and cafes. There is a laundry service at the shopping plaza next to the hotel, there's a lovely old couple that run it- $12= 3 kegs of washing, dry and fold only. It was all done that day too! There are great food restaurants around the hotel too, especially 24hr Indian and Wonton Noodles!

* Room service is pretty good- the service provided (professionalism of Room Service staff and efficiency) was excellent. We ordered room service a couple of times and the quality of the food was great! We specially loved your club sandwich- the best we've had to date.

*Loved your king size bed and selection of pillows provided to guests.

*The rooms are maintained in an excellent way, throughout our stay of over a week, the maintenance staff always tidied our rooms to a good standard and topped up the amenities, which contributed to a pleasant stay.

*Ironing boards and irons- thank you! one of my NEEDS everywhere I go.

*Strong A/C

*Clothes line available

* Very nice pool and facilities upstairs.

* Newspaper every day

CONS:
*A $450 deposit is asked for even though you paid and confirmed the room 8 months ago. It would have been nice to have been told that beforehand on a receipt (which I never got from my online payment) or an email stating that so we knew. A smaller deposit would be nicer even though you get it back at the end of your stay.

*The lady who checked us in did not mention FREE WiFI in the lobby during our check in, we were under the assumption you have to pay for your wifi in order to get any internet. $32 a day is too much to ask for, that's the amount I pay for a MONTH at home. We only got told by one of the other staff 3 days later, he was really friendly and let us know of the Free WIFI in the lobby.

*Mini Bar did not get restocked.

* Hair dryer doesn't plug into the bathroom sockets

* Phone directory doesn't list international codes- theres no point of having it if it doesn't help us especially the tourist.

* The staff at the front never offered to help out with luggages, we were lugging quite a few bags and never opened the door for us when we initially got there.

Overall, we've had a pleasant stay at Holiday Inn Orchard City Centre and would recommend this hotel to anyone else and would love to come back to stay.

Thank you.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio
Top Contributor
81 reviews 81 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 15, 2013

We loved this Holiday Inn. Location was perfect, rooms excellent, bathroom amenities great, room cleanliness untouchable, breakfast very good, newspaper delivered to the room every morning. I think it was the best HInn we ever stayed in.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
123 reviews 123 reviews
39 hotel reviews
Reviews in 71 cities Reviews in 71 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 14, 2013

When I chose the hotel it was because of the location and facilities on offer. It was definitely the right choice as I was not disappointed.

The hotel could not be better placed, as it is a couple of minutes walk from the main Orchard Road shopping district, but it is also in a quiet location. The rooms are spacious and well fitted, and the staff are polite and attentive. I would certainly stay here again.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camden, Australia
Top Contributor
129 reviews 129 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed January 14, 2013

We stayed eight nights over Christmas and love this hotel.
The service is exceptional, the executive lounge is fantastic. All the staff were amazing.

It is our second stay the first being in April 2012.

Overall it is a great place to stay and see Singapore.

Highly recommended.

Room Tip: Upgrade to the Executive package. It is well worth it.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 14, 2013

We were recommended this hotel by our travel agent for its location and she was right. It was about a 5 minute walk to all transport, major shops on Orchard Road, supermarkets and food courts. We arrived at 2pm from the airport and our room was not ready. We had to wait for an hour in the bar (they bought us a drink) for our room which was not really a hardship as we had only had an hour flight but would have been an issue if flying for a long time. The room was a usual hotel room with 2 double beds (3 of us travelling). It smelt a bit musty but we think that is because it had no opening windows or doors and the air conditioner is always on. The pool and gym area are great with beautiful warm towels to use. We used the hop on and hop off bus, MRT and local transport with no troubles, very easy to follow their signage. Only disappointing part of staying at the holiday inn was the cost of the drinks in the bar Singapore $14 +++ taxes for anything from a draft beer to a cocktail. The breakfast was good but the restaurant was very crowded and sometimes there was a small wait to get a table, we put this down to the Xmas / New Year period we travelled. Exchange rate at the front desk is very low, get money on the main street from the exchange shop. All in all - a nice stay.

Room Tip: Ask for a room away from the road noise or bars that are outside on the ground level.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 14, 2013

great location, easy to walk 200m to orchard road for shopping. also not too far to walk to MRT about 5-10mins Dhoby Gault. executive rooms are best as includes breakfast, internet access, evening drinks and snacks, free late checkout till 4pm. rooms cater for 2 adults 2 children with 2 double beds. beds are double so a bit small for 2 adults but lovely pillows and Modern bathroom with lots of amenities on the bench.

Room Tip: book executive rooms for a few dollars more and get lots of free inclusions and free late checkout.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Singapore Orchard City Centre

Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Singapore
#24 Romantic Hotel in Singapore
#25 Business Hotel in Singapore
#25 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 319
Official Description (provided by the hotel):
Welcome to Holiday Inn Singapore Orchard City Centre, formerly Holiday Inn Park View Singapore, in the heart of downtown Singapore! Whether for business or leisure, our central location is 10minutes away from the central business district and a convenient 2minute walk away from the shoppers’ paradise, Orchard Road. Public transport is just 3minutes away, providing easy access to the city's cultural heritage and tourist attractions like Chinatown, Little India, Sentosa and the Night Safari. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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