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“NIce hotel, great location.” 4 of 5 stars
Review of Holiday Inn Singapore Orchard City Centre

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Holiday Inn Singapore Orchard City Centre
4.0 of 5 Hotel   |   11 Cavenagh Road, Singapore 229616, Singapore   |  
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Ranked #20 of 290 hotels in Singapore
Camden, Australia
Top Contributor
111 reviews 111 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
137 helpful votes 137 helpful votes
“NIce hotel, great location.”
4 of 5 stars Reviewed April 22, 2012

We stayed for 3 nights in April 2012. We stayed in a king bed deluxe suite which had a separate lounge room from the bedroom. It was very spacious and large for the 3 of us. The hotel is spotlessly clean and very well presented. There was a minor hiccup on check in, but that was quickly resolved. Everyone is eager to please. We stayed in room 522 which was at the rear of the hotel and looked out at Cuppage Plaza. The view isn’t much to speak of. Cuppage Plaza has a great laundry store which only charged 12SGD for a bag of washing, very cheap, quick and efficient. We had use of the Executive lounge which is well worth. Along with breakfast in the morning either in the lounge or main restaurant, there was afternoon tea and evening drinks and canapés. It is very well run and the ladies there are excellent, Service is first class.
The room was very comfortable and the amenities were great. We made use of the small gym and pool area. The pool was nice after a long day shopping. The gym is very small and was well attended on most days.
All in all our stay was most enjoyable and we would return without doubt. Value for money, for Singapore and the three of us was well worth it. The hotel is very well run, the service is first class, and we enjoyed ourselves there. Orchard Road and the MRT rail system is a very short walk away from the hotel.
We were staying there as part of our 20th wedding celebrations. We were surprised with a delicious cake, bottle of champagne and chocolates on the first day, a very welcome and greatly appreciated gesture.

Room Tip: Rooms at the rear of the hotel can be a little nosiy at night due to being near to some restaurants...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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Brisbane
Top Contributor
80 reviews 80 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 22, 2012

We stayed here at the end of November 2011 for 1 week and thoroughly enjoyed our stay. Our son was 17 years old at the time and stayed for free (children are considered to be up to 17 years of age). Also it is great for him to have a real bed also instead of a rollaway. There were two very comfortable double beds. I am quite particular about beds and these were very supportive but not like concrete and no sagging. The choice of both soft and firm pillows in the room is good too. The room was quite spacious and there was a desk chair plus a comfy lounge chair. Our room was on the highway side with a view to the jungle-like park on the other side. I thought that the hum of traffic would intrude during the night but it did not. (We stayed here for 1 night a couple of years ago and our room was on the other side of the hotel and the sound of night revelry did intrude). The hotel supplies bottled water each day - we rarely needed to buy any. On arrival we were welcomed most hospitably - all the staff are very friendly and helpful. Breakfast was most enjoyable and we ended up signing up for breakfast for each morning in advance which then saved some money. We had dinner in the same setting one evening at their buffet - it was very busy and noisy. The food was quite good and the value average. We also ate one evening in their Indian restaurant which was absolutely delicious. Generally we ate out and the hotel is conveniently located opposite the Cuppage Centre along which are numerous restaurants with both indoor and outdoor seating. Also Orchard Road is only a block away via the Cuppage Centre and here you will also find an MTR station. Being one block back from the razzle dazzle of Orchard Road is also calming. The roof top swimming pool is very private and inviting. It is also a good length for laps which is a good way to soothe sore muscles from all the walking. If we stay in Singapore in the future I would not look elsewhere for accommodation - I would automatically book here.

Room Tip: Try to stay on the parkside - it will be quieter
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2012

I booked two rooms with double beds for three nights. Both rooms were on the 3rd floor and were clean and comfortable. I did see a few ants in the bathroom, but it wasn't a big deal.

We ate at the hotel's breakfast buffet which had enough variety to suit us and it was convenient to do that before we got ready to start sightseeing.

I visited the roof top pool one afternoon and people were swimming and lounging beside it. I went back at 9:30 PM and there were just a couple people in the hot tub and a few kids playing in the kiddie pool. I saw the gym too, which isn't very large, but it did have several machines.

The thing I liked best was that there were lots of places to eat and to shop within minutes of the hotel.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 20, 2012

we found this hotel everthing we had read about it . great service and breakfast

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phnom Penh, Cambodia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 19, 2012

Our family if 4 just spent 5 nights in Singapore and loved this hotel. Conveniently located to all the shopping on Orchard Rd but also only a very short cab ride to Chinatown or Marina Bay Sands. Very nice decor in the rooms and public areas. Extremely comfortable beds and pillows!

The best part was the customer service: we arrived very late at night and were met with smiles and speedy check-in. The kids loved the chocolates on the pillows every evening! But most of all, on our last day, we arrived at the airport and realized we had left the passports in the room. I called the hotel and spoke to Mary at Guest Services and she quickly organized someone to retrieve the passports and get them into a taxi to us at the airport. Within 45 minutes of my call, we had passports in hand and were on our way home. So simple!

Would definitely stay here again.

One improvement would be wifi or a slightly less expensive fee for Internet in the rooms.

Room Tip: The park view rooms have a better view.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 19, 2012

The stay was nowhere near the value of what was being charged. The hotel charges downtown rates while being nowhere near the downtown core. Will never stay at this hotel again. Stayed at this hotel for a week and a half, spent over $4000 and ended up with no points, same thing had happened to a coworker on a separate trip a few months earlier. Claimed discounted rate, which was higher than standard room rates. Terrible experience. Will not be back. Avoid at all costs.

Room Tip: Use a different hotel chain
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  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Singapore Orchard City Centre, responded to this review, June 4, 2012
Dear Chris H,

Thank you for staying with us. As a Priority Club, we appreciate your loyalty. We would like to look into why you did not get points and correct this if you should have. We have sent you a private message with more information. We look forward to hearing back from you soon.

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 19, 2012

I am very hard to please and extremely fussy but on a bit of a budget at the end of a very expensive stay in Australia so chose a Holiday Inn hotel, expecting it to be average/good. However we where very pleasantly surprised that the standard was much highter and I now can't speak highly enough of this hotel and its staff who made our stay truly memorable. The photos do not do it justice, as soon as we arrived we where all impressed with the foyer, lobby and all communal areas, everything is very plush. We had two rooms for five of us and both rooms where lovely, no balconies which we thought where a dissapointment at first but soon realised that Singapore is just too hot and humid to be bothered sitting on one so not a dissadvantage at all. We had the facilities of the executive rooms so benefitted from breakfast in quieter more plush surroundings although the normal restaurant was fine. We also had afternoon tea and canapes early evening, all this and drinks included in the price along with free wi fi. The pool is lovely, just a nice temperature, I hate the water being too cold and the sun loungers where so thick and very comfy . All the staff, from reception, bar, restaurant, door men, porters, absolutely everyone where the most proffessional and courteous staff we have ever come accross, and we are all quite well travelled. At the end of our stay we where even waved off and it wasnt because they where glad to see the back of us!! Myself and our daughters where very moved and sad to go so much so that even after visiting The famous Raffles hotel, which was incredible and The gorgeous Fullerton, I think the next time any of us visit Singapore again we would rebook The Holiday Inn, especially as it is so good value for money and in an ideal, central location, We all agree that all in all it is very, very hard to beat.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Singapore Orchard City Centre

Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Singapore Orchard City Centre Hotel
Holiday Inn Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn
Holiday Inn Singapore Orchard City Centre
Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Singapore
#19 Business Hotel in Singapore
#20 Spa Hotel in Singapore
#20 Luxury Hotel in Singapore
#20 Top resorts Hotel in Singapore
#26 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Official Description (provided by the hotel):
Welcome to Holiday Inn Singapore Orchard City Centre, formerly Holiday Inn Park View Singapore, in the heart of downtown Singapore! Whether for business or leisure, our central location is 10minutes away from the central business district and a convenient 2minute walk away from the shoppers’ paradise, Orchard Road. Public transport is just 3minutes away, providing easy access to the city's cultural heritage and tourist attractions like Chinatown, Little India, Sentosa and the Night Safari. ... more   less 
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