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“Unexpectedly excellent” 5 of 5 stars
Review of Grand Hyatt Singapore

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Grand Hyatt Singapore
5.0 of 5 Hotel   |   10 Scotts Road, Singapore 228211, Singapore   |  
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Ranked #32 of 294 Hotels in Singapore
San Francisco
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Unexpectedly excellent”
5 of 5 stars Reviewed September 8, 2009

You'd never guess from the outside, or even from the lobby, how wonderful this hotel really is. We had the good fortune to stay in a 1-bedroom suite in the main building, and it was a delight (and something of a bargain). Ultra-contemporary (without being stark or cold-feeling), and with the very highest levels of housekeeping and maintenance. The staff were all very friendly and helpful, which made a great experience even better. The 'piece de resistance' was the truly excellent food served at BOTH of the main restaurants...an unexpected and very welcome bonus. Cudos to the staff and the Hyatt organization.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,356 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Sydney
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 5, 2009

My wife, 3 year old son and I stayed at Grand Hyatt (Scotts Rd) for 4 nights for the second time in 3 years. This hotel offers luxury comfort, great service, friendly staff and a beautiful pool (for all ages from toddlers up) and fantastic food. Nothing is too hard for the staff and management and everything is aimed at making sure guests return time and time again.

Grand Hyatt is located near the corner of Scotts and Orchard roads in the heart of the shopping area of Singapore and is a short walk away from all ameneties. With the recent opening of the ION mega mall, which is just a minute or two away through an underpass, Grand Hyatt's location is even more attractive than before.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 24, 2009

Simply impeccable and top notch hotel in Singapore and always my residence whenever am in town. Professional staff which gives me attentive but unobtrusive service from check in till check out. Couldn't have been better. The Pressing coupon that I got along with my keycard is simply very thoughtful. Moreover I got the personal note the next day from the Resident Manager asking me to give him feedback on my staff and offering 15% discount at their award winning Mezza9. The only regret is I should have stayed longer.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandung
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2009

Among Hotel in Singapore Grand Hyatt Singapore is old, but the check in experience was very good, I welcomed by Lovely and Prety GSO, with her smile escorted me to the reception, while she doing process the check in she keep talking and inform a lot of value information.....!

Rooms was prefect, clean and excellent.......all the HK staff was friendly and always alert some of the questions which important such as newpaper delivery, turn down service etc.

Food and Beverage in M Restaurant was prefect....!

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2009

My family and I visited Singapore for long weekend and stayed at Grand Hyatt Singapore for 4 days. It has been an excellence stay. The rooms, foods, ambience of the hotel are excellence. The staffs are very friendly and helpful. We have only great experience and will definitely return to this hotel for future visits.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 22, 2009

Attended a meeting held at the hotel recently. On arrival I was greeted with a friendly smile and greeting before alighting the taxi. I then realised I did not have Singapore dollars to pay the taxi (panic!) The staff me money from his own wallet to save my time and said I could pay him back later. This was a start of a fantastic stay which still leaves a warm feeling whenever I share my experience to my friends and colleagues. The check in was smooth and efficient. I stayed at the hotel last year however this time the warm service was felt in all areas of the hotel. The breakfast was unbelievable and very good value for money. The choices are endless and served fresh. At the meeting I requested for a cable to charge my IBM Thinkpad laptop and they brought this to me very quickly and I realised they have a supply of cables to fit most types of laptop which is very thoughtful and very customer focused. The restaurants and bars are always busy which is a good sign and dining at Mezza 9 for dinner was a great choice and highly recommendable. Drinks at the bar downstairs was great and the band was fantastic! The next day I dropped by the Grand Club lounge as I was kindly upgraded this visit with a colleague. They staff lounge greeted us and asked for our room numbers. We went inside for evening snacks which was complimentary and had to pass the entrance area to go to the other side for more seats however this time another staff was there and he greeted my friend by name and she came to tell me this. We sat there for awhile to discuss how he could have known as there were many people at the lounge and untill today we are impressed yet puzzled. On the day of departure I called the concierge to order a flower basket for a colleague and wanted her to get this on the same morning and preferred to see the flowers before I left. The concierge that helped me was super efficient and very patient. He made it so easy and personally collected the flowers for me to make sure I got this on time and I was very impressed! The check out was also very quick and the staff at the reception were very engaging and friendly. Thumbs up to the management of the hotel and staff as they made my stay extra special! Have sinced recommended this centrally located hotel to my friends and clients!

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 45 cities Reviews in 45 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 16, 2009

Three great nights at a first class hotel. Perfect location, very nice guest rooms, welcoming club lounge, relaxing pool, good tennis court, loved the spa, good gym, plus a delicious restaurant (Straights Kitchen). We stayed at this hotel last year and were in a standard room and enjoyed it. This trip we were upgraded to a suite!

The hotel has two towers, but having stayed in both towers there doesn't seem to be a difference. I noticed in March that a new building is being built on the block between the Hyatt and the Marriott. Ask the front desk at check-in if neighboring building is still under construction to make sure you get a quiet room. Great hotel. You'll be glad you stayed.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#23 Business Hotel in Singapore
#27 Family Hotel in Singapore
#30 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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